The new Sonos S2 App Sucks

This truly weird. I opened the app an hour or two ago, clicked on the ‘>’ next to ‘sonos favorites’, and my Sonos playlists popped up along with albums and songs. I thought ‘wow, we’re making progress’!

I tried again moments ago, and no playlists. Gone. I rebooted my ipad. Tried again. Sonos playlists still gone.

What the heck?

I actually can’t believe how bad this new app is and the trouble I am having with my system at the moment.

I have went from being proud owner and telling people how good sonos is to actually starting to have a dislike for it

sonos owner/user since 2017, please revert to old app version before you lose loyal customers 

Thanks

AJ

OMG this app is terrible.  Every time I open it, it pretends it’s the first time I’ve ever seen the system.  Volume control takes forever, if it works at all.  The overall experience is laggy and annoying and slow.  And it’s missing features (cue, etc.).  What’s the good part?

Glad I’m not alone.   I have three full SONOS setups in three different locations and the upgrade to the App makes me regret all of it.   I’d pay money to downgrade to the previous app.   Can’t even play music anymore, constantly switches to different speakers when I don’t want it to.   At my house, it thinks each Amp is an entirely different Sonos system, where as at the barn and office at least there is just one system detected.   I absolutely detest this thing.   

Agreed, I’d pay money for the old app as an “upgrade” if I had to.

Horrible app update. Family hates it. Slow, sluggish, bloated, and overly complex. The previous version far more intuitive. Ruined our Sonos experience and being an industry person, I’m no longer a Sonos advocate. Oh, and did I mention how SLOW this app is?!? 

Feels like engineers are trying to show off how complex they can make things and how smart they are. Classic story of trying to impress each other and their bosses. Winners would write code to create apps using functions in an easily digestible manner the family can figure out. Even more frustrating when we have multiple streaming services to navigate. 

Please bring back the previous app version!!!
 

The updated Sonos app is HORRIBLE!  We have Sonos systems all over our house and at pool. Old app worked great. Now my wife and I cannot control song selection or volume from separate phones… music plays in rooms we didn’t select and volume control is all gooned up.  Sonos what are you doing?!!  Fix it fast or you will be losing tons of business.  CEO get your support team fixed too- it’s like a black hole. 

I’ve got $50,000 plus invested in SONOS in multiple locations, been using it for years.  Always been a fan.   Can’t describe in words how disappointed I am with the updates.   No one must have trialed this out to a test group.  Last night for the 4th, took probably 20 min to finally get the two speakers I wanted to play something.  It’s so awkward to have music selection separate from the speaker/amp selection and the stuff doesn’t work until you mess with it for a while.  And god forbid you accidentally take the TV off of TV, you can’t recover from that.  

Strange the new Sonos App works fine here. Certainly doesn’t take anywhere near that long to get anything to play on my 25 speaker home system. That’s using iPhone, iPad or Android controller.

I would say if your problems persist you might be best to perhaps first reproduce the issue, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

They trialed it, Sonos CEO said he and all the staff were using it for an extended period of time, like 6 months. 
I’m not sure how that’s possible since the app on release was just a massive steaming pile of you know what. It’s getting better, slowly, but also with new bugs introduced as well. Beta testers also said their feedback was allegedly ignored. It’s a massive screw up on Sonos’s part. 
The good news if I can call it that is you have options. If you are on iOS use SonoPhone. Desktop app still works. Roll back to 16.1 on Android.