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Bumper
February 6, 2024

Sonos v16

With the 16.0 update indicating a major update to the system, the release notes don’t really say anything. Come on Sonos do better! 
 

Does anyone have any insight?

—————

In this update:

  • Bug fixes and performance enhancements.
 

System requirements changes:

  • The Sonos app will no longer receive updates on the following operating systems. The app can still be used to control commonly-used features.
    • iOS 14 and 15
    • iPadOS 14 and 15

 

System requirements

  • Android 8.0 or later
  • iOS 16 or later
  • iPadOS 16 or later
  • macOS 10.12 or later
  • Windows 8 or later
  • Fire OS 7 and higher

 

 

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31 replies

Headliner I
February 7, 2024

Yet another * rolled out update from Sonos. Had to remove and hard reset sub to complete the hardware update. I only have 12 sonos devices. Y'all suck.

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Ken_Griffiths
February 7, 2024

Agreed, that could potentially be a valid use case. But it would be addressing the effect rather than the cause, which is typically a CEC fight between devices connected to the TV. Disable CEC on the other devices and usually the TV will retain the correct CEC state.

I have a firestick in HDMI 1 that is connected via a Lindy CEC free adaptor 

I’m not sure what TV you have, but it sounds like the issue that Samsung had with some models of their TV’s and it was with a variety of different soundbars and not just those from Sonos. Samsung did try to fix the issue last September (2023) with some firmware updates, but some users said their issue wasn’t fixed.

One workaround method was to switch to using the TV’s optical output. So that might be worth considering, but you’’ll just lose out on Dolby Atmos - Some users did report success with switching off HDMi-eARC and just using HDMI-ARC instead - so even if your TV is not a Samsung you could maybe try those things with your TV, obviously that’s if those options are available to you.

Ummagumma
Trending Lyricist II
February 7, 2024

Agreed, that could potentially be a valid use case. But it would be addressing the effect rather than the cause, which is typically a CEC fight between devices connected to the TV. Disable CEC on the other devices and usually the TV will retain the correct CEC state.

I have a firestick in HDMI 1 that is connected via a Lindy CEC free adaptor 

I’m not sure what TV you have, but it sounds like the issue that Samsung had with some models of their TV’s and it was with a variety of different soundbars and not just those from Sonos. Samsung did try to fix the issue last September (2023) with some firmware updates, but some users said their issue wasn’t fixed.

One workaround method was to switch to using the TV’s optical output. So that might be worth considering, but you’’ll just lose out on Dolby Atmos - Some users did report success with switching off HDMi-eARC and just using HDMI-ARC instead - so even if your TV is not a Samsung you could maybe try those things with your TV, obviously that’s if those options are available to you.

I have indeed got a Samsung qled TV 12 months old, and I did try the optical cable supplied with the Sonos but I found the body of the cable too big, it was fouling on the body of the TV.

Agreed, that could potentially be a valid use case. But it would be addressing the effect rather than the cause, which is typically a CEC fight between devices connected to the TV. Disable CEC on the other devices and usually the TV will retain the correct CEC state.

I have a firestick in HDMI 1 that is connected via a Lindy CEC free adaptor 

I’m not sure what TV you have, but it sounds like the issue that Samsung had with some models of their TV’s and it was with a variety of different soundbars and not just those from Sonos. Samsung did try to fix the issue last September (2023) with some firmware updates, but some users said their issue wasn’t fixed.

One workaround method was to switch to using the TV’s optical output. So that might be worth considering, but you’’ll just lose out on Dolby Atmos - Some users did report success with switching off HDMi-eARC and just using HDMI-ARC instead - so even if your TV is not a Samsung you could maybe try those things with your TV, obviously that’s if those options are available to you.

I have indeed got a Samsung Qled TV and I have tried the optical adapter supplied with the Sonos but the body of the cable is too wide and pushes against the body of the TV and prevents it from working. 

I'll try turning off e-ARC Tomorrow, although I thought Sonos needs it on to work

I'll see you on the darkside of the moon
Ken_Griffiths
February 7, 2024

I have indeed got a Samsung qled TV 12 months old, and I did try the optical cable supplied with the Sonos but I found the body of the cable too big, it was fouling on the body of the TV

I have indeed got a Samsung Qled TV and I have tried the optical adapter supplied with the Sonos but the body of the cable is too wide and pushes against the body of the TV and prevents it from working. 

I'll try turning off e-ARC Tomorrow, although I thought Sonos needs it on to work

No HDMI-eARC can be ‘on’ or ‘off’ - it’s really only needed anyway for uncompressed Dolby MAT/Multi-channel LPCM audio, or uncompressed Dolby TrueHD/Atmos audio, but otherwise the streaming services will work fine with DD+ Atmos audio, if you do leave it off.

NB: You do need to leave CEC enabled however on the TV (which Samsung call AnyNet+) that’s if you use the Arc connection. 

Trending Lyricist II
February 7, 2024

I've requested a reboot option on the app but disappointed again to see it's not been added with this update. This would save owner's with the loss of connection issues having to do a complete power cycle.

How would a remote reboot option work if the network connection to the device had been lost?

What I mean by losing connection is that the TV switches to built in speakers and Sonos is no longer  available on the TV without doing a power cycle. 

A smart plug would do to allow you to reboot the ARC. However, it could be an issue with the TV. My ARC connection to my LG C1 works perfectly.

Trending Lyricist II
February 7, 2024

When I first got my ARC and was trying out my Panasonic UB-DP820 4K BR player, I wasn’t getting Atmos until I figured out that the eARC setting for the HDMI port the Panasonic is using was set to ARC. Set it to eARC and it worked perfectly.

If the ARC only worked with eARC, then anybody with an older TVs could not use it.

Ummagumma
Trending Lyricist II
February 8, 2024

I have indeed got a Samsung qled TV 12 months old, and I did try the optical cable supplied with the Sonos but I found the body of the cable too big, it was fouling on the body of the TV

I have indeed got a Samsung Qled TV and I have tried the optical adapter supplied with the Sonos but the body of the cable is too wide and pushes against the body of the TV and prevents it from working. 

I'll try turning off e-ARC Tomorrow, although I thought Sonos needs it on to work

No HDMI-eARC can be ‘on’ or ‘off’ - it’s really only needed anyway for uncompressed Dolby MAT/Multi-channel LPCM audio, or uncompressed Dolby TrueHD/Atmos audio, but otherwise the streaming services will work fine with DD+ Atmos audio, if you do leave it off.

NB: You do need to leave CEC enabled however on the TV (which Samsung call AnyNet+) that’s if you use the Arc connection. 

Thanks for the advice Ken, I've now changed setting to HDMI e-Arc off and yep it still works. My old ears are not detecting any difference in sound, it does however stop Dolby Atmos but not too many broadcasts in that anyway, but can always switch back to hdmi e-Arc auto if there is one. I'll keep everything in standby and see if sound is still through the Sonos and not the dreadful TV speakers.

I'll see you on the darkside of the moon
Lyricist I
February 9, 2024

I’ve noticed a few changes since updating to version 16. 
On the plus side my Era 300 now finally works with my Sony turntable via BT.

On the down side I’ve noticed a dramatic decrease on the volume effect on my Arc. Got Arc connected with a Sub (gen 1) and two Sonos One as rear speakers. 
 Before the update I could barely get over 15 on the volume without fear of angering my neighbours. Now I can move the volume between 20 - 50 without hearing any difference and it’s still lower than it was before the update. Not even at 70 I feel the same power of the arc and sub as I did before the update.

Another thing that has happen is that both my ones fell out of the system and I’ve had to factory reset them to get them back as surround speakers. 
I have tried to factory reset the Arc and Sub now as well hoping it would have fixed it, but it didn’t.

Contributor I
February 14, 2024

I've requested a reboot option on the app but disappointed again to see it's not been added with this update. This would save owner's with the loss of connection issues having to do a complete power cycle.

How would a remote reboot option work if the network connection to the device had been lost?

Maybe a time-construction in the device-software to restart the device about 5 minutes after a update-command or networkconnectionproblem? Thats a challence for Sonos i think ;-)

February 14, 2024

Another thing that has happen is that both my ones fell out of the system and I’ve had to factory reset them to get them back as surround speakers. 
I have tried to factory reset the Arc and Sub now as well hoping it would have fixed it, but it didn’t.


My surrounds (actually Play:Ones) never update correctly, and cause a massive headache if I try while in surround mode.  I’ve learned to uncouple them from the Beam first, do the update them, then pair them up again.

 

I’ve reluctantly accepted that the older gear, bit by bit, is becoming more and more problematic and I’m slowly replacing it with the newer generation stuff.  It’s costing me a lot of money, but the old stuff seems to have been saddled with pitiful amounts of memory, even for their time, and this seems likely to be the root of many of the issues.   
 

Andrew