Sonos + Tidal playlist

I’d certainly try a reboot of the router, followed by a reboot of your Sonos speakers. Then make sure they’re current by checking for any outstanding updates, but if the issue persists, I would call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I did everything of course...restarted the router and phone, uninstalled and reinstalled the Sonos and Tidal apps, disconnected and reconnected to the Sonos app...all to no avail.
Interestingly, everything worked without a problem until 10/31/25.

So, what did the support staff suggest? 

Honestly...after almost two hours on the chat they didn't suggest anything at all...I sent a system diagnostic...and they said they'll see...I'm not surprised that customers are running away from Sonos to the competition...(Bluesound, Wiim....)

I’m having the same issue. Like you I’ve tried all r

the rebooting but to no avail. I can play  playlists that Tidal have created but I just get an error message when I try to load my own 😖

I am also having this issue. Tidal playlists only, it just shows the message "something went wrong"

hmmmm.....I was scared that I was alone
So again a problem on the Sonos side, Tidal support confirmed to me that everything is ok with them.
I'm already testing Eversolo....

Same here.

Have both reauthorised and reinstalled..and still same error.

Always a relief to see you aren't alone in experiencing a specific issue. 

I have joined the queue for news of a fix. Fingers crossed but hopes are held in check. 

Just for info - today's update (ios + android), but without effect. The problem still persists - Tidal playlists not working

Same here! What a disappointment…..

Hey, my wife and I are also having the same issue.  

I did find that if I logged on via our PC to the Sonos app it worked but it's just our phones that the error message was coming up.  

I am also having this issue regarding personal playlists using Tidal.  Strangely it is still playing the last playlist I selected before the error message but wont let me select others (cant seem them to select anyway).  Hope this can be sorted soon :(

I have the same problem with regarding personal playlists., Startet less then a week ago.
When playing thru the app on the PC, the personal playlists shows, but not on the Sonos android-app.

Same issue here.

also disappeared on my PC. And for all family members.

SAME PROBLEM

SUPPORT IS DEGRADED 

THEY TRETED ME LIKE I WAS ONLY ONE WHO DEVELOPED THIS PROBLEM

AFTER 3HRS WASTED OVER THE PHONE BROUGHT ME TO NOWERE … terrible 

Is it possible to use Sonos hardware with a different app? This is b******t. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Hello ​@Palco and everyone!

I am sorry to hear you are experiencing an issue while using Tidal playlists within the Sonos App.

We are aware of this issue and are currently working with Tidal to resolve it as soon as possible but with no ETA on when the fix will become available.

Once I have an update for you, I’ll post it on this thread.

I hope this helps.

Tidal connect doesn't work either...I wrote about it above....the only option is via the PC application (Sonos windows app).