SONOS has better warranty elsewhere….go figure

I’m slightly surprised that some manufacturers do not sell their own extended 2, 3 or 5 year warranties as an optional additional purchase at the point of sale. It shows too that they have confidence in their own products. 

I would personally prefer that sort of longer-term cover in preference to say a discount voucher.

In my own case Sonos would likely win out on such a deal, but I would have been happy anyway to have had the peace of mind that such extended warranties can/do provide.

I’m not surprised.   Offering an extended warranty on a product you makes can easily be interpreted as a lack of confidence in your product, IMO.  Companies tend to provide free warranty for longer periods of time when they know the consumers don’t have confidence.  You see that all the time for new automakers, or when using new tech in a vehicle, like batteries. It’s not like Sonos products are going to be put under great stress where failure is much more likely, like a vehicle would be.  When it’s offered by the retailer, it doesn’t send that same message of lack of confidence.  

From Sonos standpoint, I would think it doesn’t really make sense financially. The amount of revenue generated would probably be pretty small, and would probably show as a liability on the books, at least as some percentage of what you would potentially have to pay out at cost.   Then again, Sonos has the upgrade program which I think would appear as a liability as well….though perhaps not since it’s just reduce profit on a future sale.

It would make sense to me if Sonos offered an extended warranty as part of the check out process. Many other places do just that and they make a nice profit on the sale. It also gives them a bit of cover if they get complaints about the short factory warranty.

Nice idea.

In the UK a company called Richer Sounds includes a six year for all speaker products except the Roam.

Is the extended warranty for an extra fee?  Quite a few US retailer will also happily add an extended warranty for an additional fee.

No extra free. It’s included in the price which is currently around the same price as an Arc purchased using a 15% upgrade credit.

Many ways to get an extended warranty.  For instance, purchase with AMEX and the factory warranty is extended by a year.

Was just going to say Richer Sounds do free 6 year warranty on Sonos.

Hi Danny.

When they do charge a fee, this is refundable if you don’t make a claim during the warranty period.

Yes… no claim made and Richer Sounds will refund you the fee at the end of the warranty period.