SONOS has better warranty elsewhere….go figure

Probably local laws.

It is simple to purchase an extended warranty for Sonos if you want one. Either as a stand-alone purchase if buying the speaker from Sonos or as an add-on. Costco and Amazon are two I’ve used, there are likely others.

https://www.squaretrade.com/all-plans-protection/  (Misc. Electronics)

I always get a 3 or 4 year plan for Sonos I’m giving as gifts.

Shouldn’t have to” buy” an extended warranty. If Sonos finds that the law requires them to have a two year warranty and still be profitable, same should go for us here in the USA. 

How long does Apple provide in USA? In the UK we get two years from them, too. I could list other examples? 

What an utterly ludicrous comment.  There are myriads of factors affecting profitability that differ between markets.  You cannot pick one factor and say it should be identical across markets to give the same profitability.  Sonos products’ list prices are lower in the US than in the UK so maybe we pay more to cover the longer warranty?  But as I have said, it is much more complex than that.  Please engage brain before hitting keyboard.

Then again, Sonos speakers used to be more expensive in Europe too (Sonos One 229 euro vs 229 dollar). Only just recently the Euro has fallen so the prices are even. I suspect this will not last long….. 

Apple provides 1 year limited warranty in the US. 

I'm unsure of the consumer laws in USA too, but even if a Product fails outside of the Warranty period, you still often have good rights in UK for example - did it last a ‘reasonable' amount of time?

My Garmin watch failed recently, just under 3 years old.  I raised it to Garmin who asked for my proof of purchase.  I gave them it and said it was outside of (its 2y) warranty but I didn't consider it reasonable for it to only last that long.

My next reply from them was a pre-paid return label and a dispatch notification of a replacement watch. Great service.  I've heard some similar stories about Sonos response too - but also others of ‘It's out of warranty, tough, have some discount on a replacement.’. I think it's often how one chooses to discuss these things and being mature and reasonable about it instead of just ‘shouting’.

And I wonder what discount they give on replacement following an out-of-warranty failure.  :)

Significant strengthening of the dollar against the Euro or the GBP has been followed in the past by increases in Sonos prices in Europe and the UK.  Currency movements are one of the main reasons why comparisons between markets, especially of profitability, are a fool’s errand.  Even if one had access to all the necessary data, which of course is not the case.

It would have been a much stronger argument to take a look at the warranty provided by Sonos competitors in the same market.  Pretty sure it’s going to be 1 year everywhere, except for starter companies who have no reputation for quality to rely on yet. 

I am generally fine with the standard 1 year warranty, and I don’t see companies start competing with ever better warranties on electronics    I don’t want to see costs raised, and passed on to customers, to cover rare cases of failures that happen after a year.  Longer warranties is also going to favor big tech companies over smaller and startup companies.  Lastly, I don’t want to push the market further to a subscription based hardware service, where warranties won’t really matter.