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Dogdad
Dogdad
Headliner III
Sep 12, 2022 1:57 AM UTC

SONOS has better warranty elsewhere….go figure

Reading some topics here in the SONOS COMMUNITY site and ran across Sonos speakers going dead in a short time with only a 30% discount offered on a replacement. Here in the good old USA, we get a whopping 12 month warranty. However, across the water, they get 24 months. So the question arises , why doesn’t the customer here get the 24 month warranty also. 

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    sjw
    Local Superstar
    Sep 13, 2022 10:21 AM UTC

     

    melvimbe wrote:

    I’m not surprised.   Offering an extended warranty on a product you makes can easily be interpreted as a lack of confidence in your product, IMO.  Companies tend to provide free warranty for longer periods of time when they know the consumers don’t have confidence.

    Interesting.  For me, for a company to provide a warranty for longer than customers’ statutory rights signals a greater confidence in their products, not less.

    Warranty repairs are not cheap to supply and for me, I also would have a greater confidence in a product with a longer Manufacturer's warranty.

    Also, yes, Richer Sounds are a great company to deal with yes.

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