Contributor I

refund

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It’s impossible to get any answer on my refund. Sonos received all 5 speakers on Oct 8th and till now no reply on multiple emails I have sent out. Calling is a joke. They route to me all these different places and when I finally reach tech support since they are the only one that can transfer me to level 3 support and they keep telling me to call back in 30 min. cuz they are busy or on one is there. Extremely disappointed with sonos and will never purchase them again. They owe me $1,200 and I am not getting anywhere. Any suggestion on what I need to do?

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BTG949Author

Contributor I

Hey Corry P https://en.community.sonos.com/members/corry-p-8113798

You asked me to follow up with you in few days if I have not received my refund and I have messaged you couple of times with now response from you. I have sent you all the info and it’s been a month and still no response on my refund for $1,200. If I call to find out then according to you I get back down the list on the level 3 response. So pretty much are you saying I won’t get my refund back after return all the 4 speakers? Is this how your company do business? It was your company’s idea to send the speakers back for a full refund and ever since you received the items there is no response and refuse to refund me. I guess I have no choice but to pursue a different course.

Jun Eun

case number is: ********

Moderator Note: Case number recorded and removed. Modified in accordance with the Community Code of Conduct.

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EbayYellow

Collaborator II

Will your credit card provider issue a chargeback for you?

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BTG949Author

Contributor I

I don’t know but I will definitely find out. This experience has left a bad taste in my mouth and I will never purchase sonos product again. Especially, they won’t refund me after recieving the speakers. I feel that I got scammed big time.

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Sotiris C.

Sonos Staff

Hello @BTG949,

Corry is currently out of office, so apologies for the delay on a response from our behalf here in the Community.

I had a look on your case and there was some movement in the last 10 hours.

I’ve flagged your case internally though and you should get sorted soon.

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jnelly

Enthusiast I

It’s impossible to get any answer on my refund. Sonos received all 5 speakers on Oct 8th and till now no reply on multiple emails I have sent out. Calling is a joke. They route to me all these different places and when I finally reach tech support since they are the only one that can transfer me to level 3 support and they keep telling me to call back in 30 min. cuz they are busy or on one is there. Extremely disappointed with sonos and will never purchase them again. They owe me $1,200 and I am not getting anywhere. Any suggestion on what I need to do?

Charge it back on your credit card, and be done with it. All you need is documentation that you returned the items, made a good effort in communicating, and that the Vendor is not organized. Be very concise and thorough with your documentation, using screen snips et al.

It can take some time, but might be easier than what I see you experiencing, above, with Sonos, lol.

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Corry P

Sonos Staff

Hi @BTG949

Further to the Direct Message I sent you earlier, I’ve been asked to relay to you that you should hear back from us via email either today or tomorrow - I hope this helps.

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