Contributor I

refund

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It’s impossible to get any answer on my refund. Sonos received all 5 speakers on Oct 8th and till now no reply on multiple emails I have sent out. Calling is a joke. They route to me all these different places and when I finally reach tech support since they are the only one that can transfer me to level 3 support and they keep telling me to call back in 30 min. cuz they are busy or on one is there. Extremely disappointed with sonos and will never purchase them again. They owe me $1,200 and I am not getting anywhere. Any suggestion on what I need to do?

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Corry P

Sonos Staff

Hi @BTG949

Welcome to the Sonos Community!

Sorry to hear of the issues you are having in trying to get a refund! I’ll be happy to help.

I cannot find any recent support cases tagged to your account, however - it is possible you got in touch using a different email? Or, do you have a case number?

If yes to either of these, please send a Private Message to me with the details and I’ll see what I can do for you (click on my name here, then Send Message).

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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BTG949Author

Contributor I

Corry P: just sent you a private message

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nik9669a

Senior Virtuoso

You’ve put this onto a public forum, @BTG949

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BTG949Author

Contributor I

How do I move it to private message?

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Corry P

Sonos Staff

Hi @BTG949

Thanks!

As @nik9669a suggests, none of that was suitable to post in a public place, so I have removed it. I can still see it, however, and will see what I can do to get someone to look into your case for you.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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nik9669a

Senior Virtuoso

How do I move it to private message?

The way @Corry P said in his first reply to you above.

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Corry P

Sonos Staff

Hi @BTG949

Without quoting your case numbers here again, I’ll refer to them as the higher and lower case numbers.

The higher case number, I recommend you stop sending emails to - the lower case number is the one that’s relevant.

The lower case has been escalated to L3 (level 3) - you are now in a queue. I can only recommend that you give this time to work out - if you call in and quote the case number, there’s a good chance that you will be removed from the queue you are in, only to then be put back in afterwards (but not at the same position).

Should a few more days pass without you hearing back from us, I recommend that you let me know here on this thread - I’ll be able to look into the situation without risking your queue position.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein