Contributor I

Answered

Please rollback the latest app update

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Is there any plan to rollback the latest app update? The UI is horrible, I can no longer scroll through a song, the volume increase/decrease is horrible! I can no longer add songs to an existing playlist. Also, I can no longer control the app from the lockscreen or the pulldown menu. There are other issues that others have mentioned in the forum as well. Please rollback and fix the issues before releasing.

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Jim600Answer

Enthusiast I

Blissfully unaware of this disaster (the updated app), I’m now enveloped in a nightmare from a company that I had trusted and (originally) held in high regard.

I WAS very happy with my dual app setup, with ‘older components’ (still) connected to the S1 app and ‘newer components’ connected to the (previous) “new” app THEN I bought a new mobile phone!

I ‘transferred everything’ from my original mobile to the new one and it seemed to go well until I decided to access my SONOS system(s) only to find that not only have I been ‘auto-updated’ to the NEW app with all the issues highlighted elsewhere but the (still present) S1 app no longer recognises my ‘older system’!!

It originally took quite a while to set-up my ‘dual app system’ but everything WAS working and I was happy but I cannot believe that I’ve now got a ‘multi component’ system that is to all intents and purposes “dead” in terms of what I want and had been working perfectly happily.

No company should have the right/ability to make such a change without offering (previously) loyal customers the ability/option to “go back” if so desired. I just want to have back what I had before and had (originally) paid a lot of money for.

IS ANYONE FROM SONOS LISTENING????

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jgatie

Why no answer from any SONOS people?

clearly there is an issue that needs to be addressed here

They gave an answer within days of the original release.

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Neald

Lyricist III

What on earth has Sonos done to their app?

it’s unusable. All of my stuff is GONE!

what a mess. Please fix ASAP or give us back the old one. Thousand$ in gear sitting here.😖

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jprybs2000

Lyricist I

Loyal & devoted SONOS addict/customer for 12 years. Have felt like a salesman for them at times, have turned multiple friends onto SONOS over the years. Have never been dissapointed with a product or customer service. App updates for any tech product always involved some sort of adjustment period and often include some getting used to. There is no getting used to this latest app update for SONOS. It is complete trash, absolute antithesis of user friendly. Not at all intuitive or in any way logical. And that it was a forced update is insanely bizarre. Feels like it was rushed so someone could meet some corporate deadline. It is so bad I’ve been using my products less. SONOS….HELLO…ARE YOU LISTENING TO US????

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SallyBuggs

Contributor I

Yes! We need an option to rollback to the old app.

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SEY

Lyricist I

When is the app hoing to be returned to the original app?

Please do it soon since I cannot enjoyi what I previously had with the original app.

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Neald

Lyricist III

Congratulations Sonos! You now have the crummiest app EVER offered in the App Store!

You must be so proud. After all that we have spent with you, I wouldn’t even be able to give this * away. Everyone on your tech staff should be fired! But wait, that would make too much

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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KathyMusic

Trending Lyricist I

Seems we all want the old Sonos app back and to get rid of this ridiculous update. Does anyone actually believe that Sonos will give us that option?

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ICC

Trending Lyricist I

this app is horrible!!!!!!!

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Dennisgo2000

Lyricist I

Agreed this app fuels my hate fire!! I almost never post reviews because trolls suck but this app update is a disaster. The UI is the worst and was a big shock from a company like Sonos that I have so much respect for.

A few of my major dislikes that I cannot fathom why you did this:

you can’t see the volume number without clicking into another screen. I use this in multiple rooms and I know that I can go to volume 15 without waking anyone up in a bedroom. Why Sonos, why?
Swipe up/swipe down to get to different speaker and zones. Then click into more screens to adjust volume. This is more extra steps.
you cannot group control the volume once you click into the sunscreen for individual controls… this goes back to if I know 15 is the level I want and I’m controlling multiple speakers you have to set each of them vs doing all at once while being able to see the number. So annoying.
the master volume doesn’t zero out multiple speakers. My hack for controlling multiple grouped speakers is to master volume them all to zero so they align and then increase but they never all adjust at the same level.

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xctranz

Lyricist I

I don’t think the SONOs team understand that people are upset because they truly care about this product.

If my old S2 app still work on the computer… there is no reason why the roll back option can not be offered. People will find alternatives one way or another.

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