Headliner III

New Arc update is horrible

Forum|Forum|4 years ago
July 26, 2022
35 replies
1039 views

New update to the Arc has lowered the overall volume of my system. What used to be a volume setting at 35 is now at 50. I didn’t want the update but forced to do it. This update is absolutely horrible. Get your “” together Sonos before you force your changes on the customers that support your business.

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K

Keithmac

Virtuoso

Sonos will never allow an earlier firmware to be reinstalled no matter how bad they've messed it up.

At the end of the day all your equipment is at their mercy (probably part of the user agreement).

Sonos has listened to customer complaints and responded with releases that corrected those complaints dozens of times.

The problem is though they are fixing faults they have caused themselves unfortunately, and not in a timely manner most of the time.

I love the hardware but it's the "updates" that are causing all the problems for some people unfortunately.

The surround dropout saga was very badly handled imho.

jgatie

The problem is though they are fixing faults they have caused themselves unfortunately, and not in a timely manner most of the time.

I love the hardware but it's the "updates" that are causing all the problems for some people unfortunately.

The surround dropout saga was very badly handled imho.

Nothing to do with my point, but nice move of the goalpost.

K

Keithmac

Virtuoso

What exactly was your point then?.

jgatie

What exactly was your point then?.

You made it sound as if Sonos never responds to customer complaints, that you are “at their mercy” when something goes wrong. Which is nonsense.

K

Keithmac

Virtuoso

Just look at the 14.06 and this 14.12 update. Fix one thing (that a Sonos update caused) then break another.

People were elated that their Arc surround systems were finally "fixed' then a week or two later it all starts again..

B

Brad Porter

Enthusiast II

I simply don't believe it.

I made the mistake of updating and now I also have sound issues:

My two Subs which used to sound cinematic, now sound like they are barely on.
I used to watch Dolby Atmos films at 25-35 and that was loud enough, now I have it around the 60 mark for. the same volume. (And with poorer sound).

After the 14.6 fix, the sound and stability was restored to full glory. 14.12 has reverted and then some. (At least with the 14.6 issue you had good sound before it dropped).

I am so annoyed at myself that I did not ignore the update messages. It's the kids summer holidays here in the UK, which means it's a perfect time for movies. I now just don't want to watch them and not looking forward to weeks and weeks of no updates to restore.

Yours, in complete disbelief and dispair,

Brad

Koyno

Trending Lyricist I

It is almost the weekend and no sign of life from Sonos, regarding the 14.12 update. Hey, Sonos are you gonna repair our pricey systems or you gonna watch how we listen quiet sound screaming of your behaviour?

Stanley_4

Grand Maestro

Sonos almost never tells us what is going on so don’t expect any announcements beyond “this has been passed to support” to be made.

Koyno

Trending Lyricist I

Eureka! I have made a Big reset of everything including Playbar, Sub and Ones. Then made a room and put inside it first the Playbar and then the rest. Then I have TruePlay-ed the room and I think the sound output got better. It is not like before, but much close to it. Try it!

106rallye

Playbar? Isn’t this an Arc only problem?

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