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Dogdad
Dogdad
Headliner III
July 26, 2022

New Arc update is horrible

  • July 26, 2022
  • 35 replies
  • 1039 views

New update to the Arc has lowered the overall volume of my system. What used to be a volume setting  at 35 is now at 50. I didn’t want the update but forced to do it. This update is absolutely horrible. Get your “” together Sonos before you force your changes on the customers that support your business. 

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      Koyno
      Koyno
      Trending Lyricist I
      July 28, 2022

      Hoping Sonos really understands the drop out of their quality sound experience and will give * **** to turn it back for us. I have spoken to support several time, been send mails to the Sonos CEO, but for now..nothing. 

       

      Moderator edit: Language, see Terms & Conditions

      106rallye
      106rallye
      July 28, 2022

      @Dogdad If you need to turn the volume up further as before, you just do so. Why is this a problem?

      Koyno
      Koyno
      Trending Lyricist I
      July 28, 2022

      The problem is that the whole system is lacking power and sound as experience. Sonos was known that delivers both. Yes, we have turned the volume to the max. But there is no bass, there is not even close to the things we used to listen as sound delivered by Sonos.Thats the problem.Unfulfilled promises with two words.

        wilwong829
        Enthusiast II
        July 28, 2022

        @Dogdad If you need to turn the volume up further as before, you just do so. Why is this a problem?

        Some may think if we used to set the volume at 40%, then just set it at 70% for now and everything is the same… but some others including myself, may think that the system is become less powerful as before, and it’s some kind of worse off especially as we have paid for the system that used to be powerful.

         

        Of course we may not have to set the volume level to 70 to 80% to fill the room, but psychologically just feel that it should be like that, and then feel uncomfortable.

          skullc
          skullc
          Prodigy III
          July 28, 2022

          @Dogdad If you need to turn the volume up further as before, you just do so. Why is this a problem?

          It's not just the volume level with truplay on there's hardly any bass to much midrange and grating treble.

          Turn truplay off and you can tweak it to get something you can listen to but the sound signature has changed into something that is not good and it affects all my sonos speakers not just the arc 

           

          Network= livewire cpe pro 3 +eero 6 pro wireless
            Koyno
            Koyno
            Trending Lyricist I
            July 28, 2022

            Strange that it is almost a week and Sonos are not delivering update that will fix the things.

             

              skullc
              skullc
              Prodigy III
              July 28, 2022

              Strange that it is almost a week and Sonos are not delivering update that will fix the things.

               

              Last bad update took nearly 2 months to fix😩

              Network= livewire cpe pro 3 +eero 6 pro wireless
                Koyno
                Koyno
                Trending Lyricist I
                July 28, 2022

                Strange that it is almost a week and Sonos are not delivering update that will fix the things.

                 

                Last bad update took nearly 2 months to fix😩

                A lot of hopes that to be sooner and the update himself to work like a charm:)

                 

                Dogdad
                DogdadAuthor
                Headliner III
                July 28, 2022

                @Dogdad If you need to turn the volume up further as before, you just do so. Why is this a problem?

                Why are you even in this conversation..don’t worry about my concerns

                  LukeMtech
                  LukeMtech
                  Lyricist I
                  July 28, 2022

                  This update is horrible. My system has lost the power and clarity it once had and the bass sounds completely off. I loved the sound on the previous firmware and really hope Sonos returns the previous sound profile. I hope more users will complain about this so something gets done.

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