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Dogdad
Headliner III
Jul 26, 2022 3:49 PM UTC

New Arc update is horrible

New update to the Arc has lowered the overall volume of my system. What used to be a volume setting  at 35 is now at 50. I didn’t want the update but forced to do it. This update is absolutely horrible. Get your “” together Sonos before you force your changes on the customers that support your business. 

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    35 replies

    106rallye
    Jul 26, 2022 4:49 PM UTC

    So your only gripe with this update is that the number that is shown in the app representing volume is higher? 

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    Dogdad
    DogdadAuthor
    Headliner III
    Jul 26, 2022 5:24 PM UTC

    So your only gripe with this update is that the number that is shown in the app representing volume is higher? 

    It shows how much more the volume has to be turned up to be where it was before this update . Many are complaining on same issue..…..easy to figure out 🙄

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    Trending Lyricist I
    Jul 26, 2022 5:58 PM UTC

    Besides having to turn it up more, how’s the audio itself once it is turned up?

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    skullc
    Prodigy III
    Jul 26, 2022 6:01 PM UTC

    Besides having to turn it up more, how’s the audio itself once it is turned up?

    It's awful like a different make 

    To much mid low bass grating treble 

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    Network= livewire cpe pro 3 +eero 6 pro wireless
    AZ_Kohler
    Contributor II
    Jul 27, 2022 4:18 AM UTC

    Can the update be removed. I’ve heard so many complaints on this. Also does it take effect once you try play it. 

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    Airgetlam
    Jul 27, 2022 7:26 AM UTC

    No, Sonos has never, so far, provided any way to roll back their software. It’s been a request many times, but so far, there has only been forward movement, and never backward. 

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    Bruce
    Enthusiast II
    Jul 27, 2022 7:32 AM UTC

    No, Sonos has never, so far, provided any way to roll back their software. It’s been a request many times, but so far, there has only been forward movement, and never backward. 

    But I think 90% of the ARC user won’t think it’s a forward movement this time… Correct me if I’m wrong.

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    Virtuoso
    Jul 27, 2022 9:55 PM UTC

    Sonos will never allow an earlier firmware to be reinstalled no matter how bad they've messed it up.

    At the end of the day all your equipment is at their mercy (probably part of the user agreement).

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    jgatie
    Jul 27, 2022 9:59 PM UTC

    Sonos will never allow an earlier firmware to be reinstalled no matter how bad they've messed it up.

    At the end of the day all your equipment is at their mercy (probably part of the user agreement).

     

    Sonos has listened to customer complaints and responded with releases that corrected those complaints dozens of times.

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    Enthusiast II
    Jul 27, 2022 10:31 PM UTC

    Maybe Sonos want their customer keeping their expectations all the time... When everything is good, the customers expect on new products. When no new product to expect, they ruin a system that used to be good and annoy the customers... then they all have to expect for a fix and feel very happy when things are back to normal😑

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