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beynym
World-Class Superstar
February 21, 2017
Answered

Logging out

In the new Dutch and French communities the systems keeps logging me out. Every time I enter the forum I have to log in. A forum problem?
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    February 22, 2017
    Hi Beynym, it's not just you. The platform only allows you to be logged into one community at a time. Logging in on the EN community does disconnect your sign-in from the FR or any other side. We know this can be difficult sometimes, and we're talking with InSided to see if there's something to be done here.

    Personally, I use either multiple browsers or an incognito window so I can be signed in to multiple communities at the same time. I'll let you know if I hear anything about this changing.
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    beynymAuthor
    World-Class Superstar
    March 29, 2017
    we think it's a problem
    Yes, indeed it is. As I said before, having to assist others in these circumstances is hardly feasible. It's a shame and a disgrace to a company as big and as professional as Sonos to accept this.
    amun
    March 29, 2017
    The issue with logging out is a symptom of the fact that each of the forums is a separate instance and right now there isn't a way to integrate it differently so that the same login instance works for each one.

    Which doesn't address why I have to keep logging back into the same instance - as I said, "OK, but I only ever use the english parts of the forum. I never used to have to log in, as it just remembered me, but now I have to log in every single time"
    Ryan S
    Ryan S
    Retired Sonos Staff
    March 29, 2017
    we think it's a problem
    Yes, indeed it is. As I said before, having to assist others in these circumstances is hardly feasible. It's a shame and a disgrace to a company as big and as professional as Sonos to accept this.
    I know it makes things a bit frustrating and it's something we're trying to work on a solution for, but right now the best I can offer is a workaround, such as using separate browsers or incognito modes. The same login situation happens between our beta community and our other communities, because they're all separate instances. If I hear any news or details on this I'll be sure to let you know.

    @amun, that shouldn't be the case as far as I know. I'd be happy to take a look into that with you. How often do you need to log in? Do you find that it's after a certain time period of inactivity or perhaps after going to certain pages outside the community, like the FAQs or our store?
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    JohnG666
    Enthusiast II
    March 30, 2017
    I've got the same problem. I log in at the top of the page and make sure 'Remember me' is ticked. All is fine while I'm on the forums but if I close the browser (Firefox) and then open it again and come straight back to the forums I have to log in again!
    This is the only forum where I have this problem so it can't be anything to do with browser settings. It really puts me off coming back here.
    JohnG666
    Enthusiast II
    March 30, 2017
    When I sign in again (like I've had to just now to post this!) it does retain my email address in the sign in procedure but forces me to enter my password every time I visit here and want to post.
    amun
    March 30, 2017
    How often do you need to log in?

    It seems to log me out when I close the browser - never used to.
    Ryan S
    Ryan S
    Retired Sonos Staff
    March 30, 2017
    How often do you need to log in?

    It seems to log me out when I close the browser - never used to.

    Do you also use Firefox?
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    amun
    March 30, 2017
    Do you also use Firefox?

    I use Opera...
    Ryan S
    Ryan S
    Retired Sonos Staff
    March 31, 2017
    Do you also use Firefox?

    I use Opera...

    Ok, thanks. The latest version too?

    We're looking into it. I agree, you shouldn't have to log in every time you close your browser, assuming you've checked the "remember me" when you log in.
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    jgatie
    jgatie
    March 31, 2017
    I'm getting the same issue on my tablets (Samsung Tab A 10.1" and 8") using Chrome. Doesn't happen ever time, but almost every time I reopen the browser. It does remember my username/password when I go to the login page.
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