Logging out

we think it's a problem
Yes, indeed it is. As I said before, having to assist others in these circumstances is hardly feasible. It's a shame and a disgrace to a company as big and as professional as Sonos to accept this.

The issue with logging out is a symptom of the fact that each of the forums is a separate instance and right now there isn't a way to integrate it differently so that the same login instance works for each one.

Which doesn't address why I have to keep logging back into the same instance - as I said, "OK, but I only ever use the english parts of the forum. I never used to have to log in, as it just remembered me, but now I have to log in every single time"

we think it's a problem
Yes, indeed it is. As I said before, having to assist others in these circumstances is hardly feasible. It's a shame and a disgrace to a company as big and as professional as Sonos to accept this.
I know it makes things a bit frustrating and it's something we're trying to work on a solution for, but right now the best I can offer is a workaround, such as using separate browsers or incognito modes. The same login situation happens between our beta community and our other communities, because they're all separate instances. If I hear any news or details on this I'll be sure to let you know.

@amun, that shouldn't be the case as far as I know. I'd be happy to take a look into that with you. How often do you need to log in? Do you find that it's after a certain time period of inactivity or perhaps after going to certain pages outside the community, like the FAQs or our store?

I've got the same problem. I log in at the top of the page and make sure 'Remember me' is ticked. All is fine while I'm on the forums but if I close the browser (Firefox) and then open it again and come straight back to the forums I have to log in again!
This is the only forum where I have this problem so it can't be anything to do with browser settings. It really puts me off coming back here.

When I sign in again (like I've had to just now to post this!) it does retain my email address in the sign in procedure but forces me to enter my password every time I visit here and want to post.

How often do you need to log in?

It seems to log me out when I close the browser - never used to.

How often do you need to log in?

It seems to log me out when I close the browser - never used to.

Do you also use Firefox?

Do you also use Firefox?

I use Opera...

Do you also use Firefox?

I use Opera...

Ok, thanks. The latest version too?

We're looking into it. I agree, you shouldn't have to log in every time you close your browser, assuming you've checked the "remember me" when you log in.

I'm getting the same issue on my tablets (Samsung Tab A 10.1" and 8") using Chrome. Doesn't happen ever time, but almost every time I reopen the browser. It does remember my username/password when I go to the login page.