World-Class Superstar

Answered

Logging out

39 replies
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In the new Dutch and French communities the systems keeps logging me out. Every time I enter the forum I have to log in. A forum problem?

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Ryan SAnswer

Retired Sonos Staff

Hi Beynym, it's not just you. The platform only allows you to be logged into one community at a time. Logging in on the EN community does disconnect your sign-in from the FR or any other side. We know this can be difficult sometimes, and we're talking with InSided to see if there's something to be done here.

Personally, I use either multiple browsers or an incognito window so I can be signed in to multiple communities at the same time. I'll let you know if I hear anything about this changing.

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A

amun

Ok, thanks. The latest version too?

44.0.2510.857 (PGO)

Like jgatie, the username and password is bought up when I try and log in, with the 'remember me' box already ticked - but closing the browser logs me out.

ratty

There is zero consistency to this.

Chrome on Win8.1 doesn't persist any logins between invokations (though does remember username/password locally).
ChromeOS persists a login until a reboot (rather as expected since the browser doesn't exit), but loses login when one switches between main and beta sites unless the latter is opened in an incognito window. (Again it stores user/pass locally).
And yet Moto G phone persists login to both main and beta sites simultaneously. Go figure.

Ryan S

Retired Sonos Staff

Thanks for the details guys. That really helps. I'll circle back with you if I hear anything or we need any more details. I know it gets frustrating, but we'll see if anything can be done here. I'm sure it's difficult sometimes finding a happy medium between security and convenience, but there may be an issue here that can be sorted too.

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J

JohnG666

Enthusiast II

I've tested using internet explorer and it does the same as when using Firefox for me. It remembers my username but I have to enter my password again if I close the browser and re-open.

A

amun

Thanks for the details guys. That really helps. I'll circle back with you if I hear anything or we need any more details. I know it gets frustrating, but we'll see if anything can be done here. I'm sure it's difficult sometimes finding a happy medium between security and convenience, but there may be an issue here that can be sorted too.

5 months on, and still having to log on every single time....
When is this going to be fixed, please?

A

amun

Thanks for the details guys. That really helps. I'll circle back with you if I hear anything or we need any more details. I know it gets frustrating, but we'll see if anything can be done here. I'm sure it's difficult sometimes finding a happy medium between security and convenience, but there may be an issue here that can be sorted too.

5 months on, and still having to log on every single time....
When is this going to be fixed, please?

Bump

nicka99

Local Superstar

the same annoyance applies also when switching between the beta community site and the main (en) community also

Ryan S

Retired Sonos Staff

the same annoyance applies also when switching between the beta community site and the main (en) community also

Hey guys, I hear you, I have to do the same.

The way InSided handles communities they're all separate instances, so you have to log into each one separately, and that also makes you log out of one to move over to the other.

I'll pass up another request to them on this one, but I can't speak to if the behavior could change, or when that might be possible.

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A

amun

The way InSided handles communities they're all separate instances, so you have to log into each one separately, and that also makes you log out of one to move over to the other.

OK, but I'm not switching instances - every time I close the browser, I'm logged out, Never used to happen before the changes...

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