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beynym
World-Class Superstar
Feb 21, 2017 7:31 PM UTC
Answered

Logging out

In the new Dutch and French communities the systems keeps logging me out. Every time I enter the forum I have to log in. A forum problem?
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Feb 22, 2017 6:16 PM UTC
    Hi Beynym, it's not just you. The platform only allows you to be logged into one community at a time. Logging in on the EN community does disconnect your sign-in from the FR or any other side. We know this can be difficult sometimes, and we're talking with InSided to see if there's something to be done here.

    Personally, I use either multiple browsers or an incognito window so I can be signed in to multiple communities at the same time. I'll let you know if I hear anything about this changing.
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    Peter Mc
    Peter Mc
    Feb 23, 2017 5:39 AM UTC
    I thought this worked for me but apparently not. Sorry. Add one Australian user with the same problem. Only started happening in the last day or so.
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    amun
    Feb 23, 2017 8:26 AM UTC
    Only started happening in the last day or so.

    I think that this has been happening for a few days, now - but not sure exactly when it started.
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    beynymAuthor
    World-Class Superstar
    Mar 2, 2017 8:34 AM UTC
    Question for a Sonos rep: when will this problem be solved? It's becoming a real PITA, having to log in every time I change communities...
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    Stuart_W
    Stuart_W
    World-Class Superstar
    Mar 2, 2017 10:01 AM UTC
    Question for a Sonos rep: when will this problem be solved? It's becoming a real PITA, having to log in every time I change communities...

    Well according to the response from Ryan S above it isn't a "problem". Personally I think this splitting off of the forums is rubbish and, in my opinion, indicative of and a symptom of the increasingly isolationist attitude of America at the moment.
    The "foreign" language forums should be a sub-forum of their own as the present situation will make it less likely for cross-language support.

    It's almost as if the forum owner's can't imagine anybody speaking multiple languages.

    Frankly if I were a Europe based Sonos mod I'd be bloody furious.
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    ratty
    ratty
    Mar 2, 2017 10:17 AM UTC
    Ironic really, given that InSided are Dutch, surely one of the most polylingual of peoples.
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    beynymAuthor
    World-Class Superstar
    Mar 13, 2017 9:54 PM UTC
    Question for a Sonos rep: when will this problem be solved? It's becoming a real PITA, having to log in every time I change communities...
    Bump. Can I get an answer, please?
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    beynymAuthor
    World-Class Superstar
    Mar 21, 2017 8:29 AM UTC
    Question for a Sonos rep: when will this problem be solved? It's becoming a real PITA, having to log in every time I change communities...
    Re-bump. I'd really appreciate an answer.
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    beynymAuthor
    World-Class Superstar
    Mar 28, 2017 6:21 AM UTC
    Question for a Sonos rep: when will this problem be solved? It's becoming a real PITA, having to log in every time I change communities...
    Re-re-bump. I wonder why this is taking so long to answer.
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    amun
    Mar 28, 2017 10:05 AM UTC
    The platform only allows you to be logged into one community at a time.

    OK, but I only ever use the english parts of the forum. I never used to have to log in, as it just remembered me, but now I have to log in every single time - something has changed....

    Bump - as beynym says, why is this taking so long to answer?
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Mar 29, 2017 7:13 PM UTC
    Hey guys, sorry for the delay. I missed the notification on this one.

    Stuart's post above is on the right track. The issue with logging out is a symptom of the fact that each of the forums is a separate instance and right now there isn't a way to integrate it differently so that the same login instance works for each one. We have this "on the list" with InSided as something we'd like to see solved in the future, as we think it's a problem, but currently there isn't a timeline or details I can share there.
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