lack of repair support for out of warranty products

Sonos doesn't offer repairs.  They've made that quite clear.  And I could name plenty of huge electronics manufacturers who don't offer a repair service.  Lenovo, Apple iDevices, Samsung Galaxy tablets, phones, and watches, Fitbit.  Those are just the ones I've personally experienced, there are hundreds more.  Every one of them replace warranty problems by shipping a new unit or refurb, and have no repair service for out of warranty items (and definitely no 30% discount offer).

Not true. I don’t have time to validate your claims. But I have repaired old iPhone at Apple Store. Just a simple appointment then take the phone in. So conclusion of your claim isn’t true.  

And please no need to go back and forth wasting each others time unless you work for Sonos or have something more productive effective to say that can be helpful like the people provided before you. If the comment doesn’t add any value to the situation please just keep your opinions to yourself because no one cares, certainly not me

I'll post what I want, when I want, and where I want.  As to your other post, I must admit Apple is the one I'm least familiar with.  But I'd like to see your proof that every large electronics manufacturer except Sonos offer a repair service as an industry standard, because it just isn't true.  I had a case split on a Samsung phone out of warranty.  verizon told me tough luck, we don't repair them, and offered me no discount on a replacement.  I had a $400 Lenovo docking station fai out of warranty, same thing.   

Again I don’t have time to prove you wrong or prove you right, because I really don’t care . You seem to have a lot of free time to argue with people on their post with nonsense irrelevant comments when they are seeking out for fellow users valuable input to help their situation.  Waste their time and throw oil at fire at them seems to be your goal.  And by the example of the Samsung phone you described tells me you haven’t really been around much, you wanted a Samsung phone to be repaired, you asked Verizon to repair it, Verizon sells phones and provides network, not a manufacturer, what do you expect them to say?? Ok. We’re done here. 

@Dfan111 I sympathise with you, but it’s not just you and not just Sonos that have these experiences and policies. A while back I had a very good Linn system - pre-amp, 2xpower amps, tuner, CD transport and DAC. I was hit by a power spike and half my kit stopped working. Linn’s view, when I spoke to them about repair, was that I replace everything - including the still-working components - as you “can’t tell what damage might have been caused by the surge”. No repair service, no replace/upgrade discounts, and a recommendation to replace seemingly working kit. 

Where I live in the U.K. there are a few online services and local services that repair Sonos, Apple, TV products etc. albeit I find them quite expensive, but the answer here is if you are concerned by the warranty offered at point of sale, then shop around and payout to extend it - not complain after the horse has bolted.

I may look to extend a warranty at the end of the manufacturers or the suppliers warranty period, which in some cases can be 2 years. (John Lewis as an example).

Some of us who choose to pay to extend warranties, often for a 5 year (total) period in my case,  on electrical appliances, sometimes may lose out though, because the devices continue to work for the whole of the cover period, so it’s a case of swings & roundabouts in some instances.

I’d take the 30% code Sonos offered (usually added to the users account) and buy another and with the savings offered, just extend the warranty period. I still doubt Sonos would want the old unit back as their warehouse storage will be full this time of year for the holiday season and new year sales. In which case I’d see if I could sell the old unit for spares or repair

This is the first time I’ve seen Sonos ask for the old unit back as part of any condition to issue a discount voucher, but maybe there’s been a change in policy. I’ve not seen it publicised🤔?

I’ve seen it reported here a few times in the past. Not unusual for a defective unit to be returned before a coupon is issued.

It’s probably more about wanting to do an autopsy than a money thing.

If I know Customer Service folks (and I do), the ease with which one gets an RMA or a refund/discount is often directly proportional to the crap one throws at the service person.   Considering Sonos often hands out 30% discounts like Halloween candy, that call must’ve been a doozy.