Is it true that sonos is getting rid of support for one's own music library?

The origonal idea.

Multi room n music collection.

Not headphone.

The company has lost direction and i lost faith

PURE SOLID CRAP. 0 STAR!

So I've spent thousands of £ on a system that now won't let me play my own music. You couldn't make this stuff up.

Sort this out, Sonos. 

Sonos, give your clients/customers access to the previous version of the Sonos App. Quit playing dictator and listen to your customers for a change. As a Sonos user for almost 20 years this is the first time I have launched a public complaint but I this latest update is total JUNK and has ruined the Sonos experience for far too many! Give us options and let us choose IF and WHEN we want to upgrade.

I am one of many who have lost access to a local library.  Win 11 stored on a local hard drive, access denied.  I am done.  I don’t play music at home very often and every time there has been a problem with the app.  Usually a call to support, sometimes an hour long resolves it.  This time I was told an hour wait.  I will try another solution this week. Anybody want some Sonos 5’s?

Same here!  Actually, my windows desktop still had the ability to use the local library up until a couple of days ago.  I have hundreds of albums on my computer and custom playlists that I spent 50 + hours creating.  I really do hope they bring everything back in June like they say.

Has Sonos actually said that functionality will return in June? I attempted to play music this week from my own music library, something I have been doing for years on my Sonos system, to find that my library was missing from my music options. After consulting the Sonos help pages to see why I kept getting error messages it just advised to change firewall and privacy settings on my MacOS. After more than two hours changing a setting, attempting connection, changing another setting, attempting connection, changing another setting, attempting connection, changing another….well, you get it, I came here to seek advice from others. I get here and find out Sonos stole this ability from me! Sonos did not even mention this on the help pages and instead lead users to make changes on their systems to get it to work. Own it Sonos, if you remove functionality (that I PAID FOR by the way) the TELL US that you removed functionality. I cannot find anything on the website that mentions this is being returned in June….where did others see this?

It is mentioned in this FAQ article.

My understanding is that the FAQ article will be updated as needed.

I bought the Port to allow me to listen to music on my NAS and this functionality has been removed. That is appalling customer service and if this is not restored soon I will be getting rid of Sonos gear.

They won't come out and say that. Maybe most of the company even believes it's untrue. Rather than make an official announcement, It's more in their interest to be able to claim they support your file library, then make it increasingly unusable over time so that more people abandon the whole notion of actually owning a collection of music files. I would not be at all surprised if this turns out to be actual corporate strategy to drive more business to the streaming services they partner with.

There is absolutely no evidence or mechanism to substantiate the claim that there is a corporate strategy to drive business to 'partner' streaming services.  Many of the music services are free to use so where's the incentive to cripple music library access?

Owning and storing large collections of music files is a diminishing practice generally. Nothing to do with a Sonos driven conspiracy to kill off personal file creation and storage.