I hate SONOS now!!!!

I have 20 Sonos devices. I spend so many time. Was nice but now I m done. Sorry Sonos. For small installations it is ok. But larger… you can forget. Too long… too complicated. We are in 2026.  Although you good in sound quality I have to go with other solutions. Again Sonos is good, really. But for large or complex integrations solutions… really not ideal.

I have 32 Sonos devices and no issues. There is most definitely a network and/or configuration issue. You can give us more information about your issues and network or just run a diagnostics, make note of the reference ID (do not publish it in the community) and call Sonos Tech Support. 

I will try this for sure. Thanks everyone for your help. 

What are the disadvantages of doing that for my S2 products?  And you mean to downgrade all of my S2 to S1?  Thanks. 

Hi
Downgrading S2 products to S1 is not something I’d recommend. That’s taking your Sonos backward. It’s like trading in a 2026 model car for a 2016. Your profile doesn’t show what Sonos products you own which is another reason I can’t recommend downgrading.

Need to know why you are considering doing so as it sounds like network issues. Network issues will not be resolved by downgrading S2 products to S1.

I downgraded all the devices I use for music listening to S1. All the home theater products are on S2. It may not be recommended, but it was like using the system I originally bought and loved. Especially if your internet is not the greatest.

Sonos app version compatibility

Downgrade a Sonos product to S1

Set up separate S1 and S2 Sonos systems

Known limitations with separate S1 and S2 Sonos systems

The main disadvantage is that you can’t add new s2 only Sonos products to your s1 system.
 

But the main advantage is that your older Sonos devices will run much more reliably on s1 than s2 (in my experience). You gain a few features over s2 as well. 

I don’t have as many speakers as you do but the same frustration.  Sonos used to be a good system.  

    Sept. 19, 2026: The recent system updates have created huge headaches with the Sonos system in NJ. The system comprises five Sonos speakers: 1) Playbase–den, 2) Playbase–bedroom, 3) Era 100–living room, 4) Sonos One SL–home office, and 5) Sonos One SL–basement. They all used to work perfectly and could play both content from streaming sources and content from my music library, which resides on a USB drive connected to my WiFi router. The Playbases could also, of course, play audio from the TVs to which they’re connected.

   Now, the only two speakers that are working properly are the Playbases. The Era 100 and the One SLs cannot play content from the music library. They play the first second or two of a song and then stop. Sometimes they can play streaming content, but it’s hit or miss; some stations work and others do not. I have repeatedly tried rebooting and reinstalling everything: router, speakers, etc. I tried using an Ethernet connection with on the One SLs. Nothing works. This is maddening and its not the first time that Sonos updates have crippled my system. The update on May 25, 2024 disabled the optical inputs on the Playbases and basically rendered them useless for TV audio for more than a month. I am now reluctant to recommend Sonos to friends. It is extremely disappointing. I’m trying to figure out whether I should simply replace the Sonos products with something that is more reliable. I’d be most grateful for any ideas, either about how to fix the problem or alternative products.

With the Ethernet tried it probably isn't a Wi-Fi issue but it could be other network issues behind this. Mentioning the update as the cause also points to a network issue.

At this point folks start getting defensive about their network working perfectly. That is not the issue as such, the issue is that Sonos is asking something from your network the working gear isn't. The goal is to find the interoperability issue and fix or work around it.

The first steps, must be done exactly and in order:

• Power down ALL Sonos devices.
• Reboot the router and controller.
• Power up the Sonos.

If that fixes the issue you can call it good, keep the fix in mind and if it becomes an aggravation you can go back to finding the root issue. Often a lot of work and maybe support calls.