Enthusiast I

I hate SONOS now!!!!

53 replies
1472 views

Well, I bought into this SONOS system and it used to work awesome. Now, it’s crap. Now I have all of these components and they're all as good as paperweights now. I cannot get this BS system to work anymore for anything. I have submitted diagnostics, well when the system will allow me to anyways, most the times I cannot even submit diagnostics because I can't connect to it or it just simply won’t let me. I'm so frustrated with this system. I have speakers in every room of my house and I sure wish I could control them. My speakers drop off, one room will play one thing while the rest of the house is on something else or just gone. I've spent time with the techs on the phone. I've had to go to every single piece of equipment and unplug it and plug it back in. I just want to listen to music in my house but I guess I put all my money into the wrong system. Anyone have a better system they are using now cause I'm ready to throw thousands of dollars away to get music in my house. Sucks so bad. So frustrated. I hate SONOS now.

Show previous replies

buzz

Grand Maestro

Avoid Factory Reset because it rarely fixes fundamental issues and involves a lot of extra work. Plus, it destroys diagnostic data that could have been used by SONOS Support to discover the fundamental issue.

M

MusicFan99

Enthusiast I

9/19/2026 (more): Just for the record, I unpluged all the Sonos equipment AND the router. I waited 30 seconds after unplugging the router then I plugged it back in. Then I waited for it to restablish a connection with the Internet. Then I plugged the Sonos products back in one by one, allowing each one to join the network and testing it before going to the next one. There was no change from before. The two Playbases work perfectly; they can play both streaming content and material in my music library. The other products cannot play content from the music library. They can play some, but not all, streaming content. I have a feeling that the Era 100 and the two Sonos One SLs can handle slow data streams but not faster ones. The graphics on the Android app suggest that data from the music library is streaming from the music library to the speakers, it just isn’t coming out as sound. Bottom line: I’m no better than earlier today. I really wish I had not accepted the latest system update. The really sad part is that everything used to work PERFECTLY and I thought it was great. I loved it. Even after the problems in 2024, I recommended Sonos to so many friends. Now I feel like I owe them an apology.

Stanley_4

Grand Maestro

Rats, that eliminated the usual update problem.

There haven't been a lot of posts about the latest update and streqming issues. I do recall a report of FLAC working but WMA not, that might be throughput related.

I'd suggest submitting a diagnostic and working with support at this point, they may have more reports of any new issues and they can see internal data we users can't.

AjTrek1

I’m late to this discussion…

Do you have any WiFi range extenders in your network? If so they may be the issue. The speakers having the problems could be jumping between your main router and an extender. If no extenders are involved then post haste call Sonos Tech Support!

Together Everyone Achieves More = T.E.A.M.

M

MusicFan99

Enthusiast I

I have experimented further and the problem seems to be isolated to .WMA filed in the music library. The Playbases can still play them, but the Era 100 and the Sonos One SLs cannot. There used to be no problem with .WMA files. I have thousands of them and everything used to work properly on all my Sonos speakers.

Airgetlam

See the link in the other thread about this issue that you’re posting in.

Bruce

J

JasperStead

Trending Lyricist I

Sonos became a garbage company in May 2024, and it has been a cascading pile of crap ever since. Two plus years dealing with lost local library access, speakers getting dropped from network for now reason, excuse after excuse after excuse.

Join the class action lawsuits. I’ve increasingly useless speakers all over my house, and this miserable company should be forced to pay for turning them into paperweights.

I HATE SONOS

J

JasperStead

Trending Lyricist I

9/19/2026 (more): Just for the record, I unpluged all the Sonos equipment AND the router. I waited 30 seconds after unplugging the router then I plugged it back in. Then I waited for it to restablish a connection with the Internet. Then I plugged the Sonos products back in one by one, allowing each one to join the network and testing it before going to the next one. There was no change from before. The two Playbases work perfectly; they can play both streaming content and material in my music library. The other products cannot play content from the music library. They can play some, but not all, streaming content. I have a feeling that the Era 100 and the two Sonos One SLs can handle slow data streams but not faster ones. The graphics on the Android app suggest that data from the music library is streaming from the music library to the speakers, it just isn’t coming out as sound. Bottom line: I’m no better than earlier today. I really wish I had not accepted the latest system update. The really sad part is that everything used to work PERFECTLY and I thought it was great. I loved it. Even after the problems in 2024, I recommended Sonos to so many friends. Now I feel like I owe them an apology.

This company became dead to me in May 2024 - I have wasted countless hours trying to recover the functionality I previously enjoyed. It’s sunk cost fallacy in action - I am doubling down on Sonos’ multiple failures because of the thousands I have tied up in these speakers. Now ruined. Finally going to move to Bose this year - but I would NEVER EVER have recommended this company’s products after the way they treated customers with that stealth bomb May 2024 APP DISASTER UPDATE. This is a company proven to hate their own customers, and they still have not fixed the issues that started back then. One problem after another. Join the class action lawsuit; never buy another Sonos product, and certainly don’t treat friends that way - you should want to actually help a friend, not send them into misery.

AjTrek1

@JasperStead

My system of 32 plus Sonos units works just fine.

Not going to ask you to describe your issues as it seems you have not been satisfied with any of the recovery/improvements since 2024. Good luck with that class action lawsuit which doesn’t appear to have borne any fruit.

Enjoy your Bose system!

Together Everyone Achieves More = T.E.A.M.

N

nik9669a

Senior Virtuoso

Join the class action lawsuit;

What class action lawsuit?
How can anyone join it?

How many are being represented?

Show more replies

Sign up

Login to the community