Enthusiast I

I hate SONOS now!!!!

53 replies
1521 views

Well, I bought into this SONOS system and it used to work awesome. Now, it’s crap. Now I have all of these components and they're all as good as paperweights now. I cannot get this BS system to work anymore for anything. I have submitted diagnostics, well when the system will allow me to anyways, most the times I cannot even submit diagnostics because I can't connect to it or it just simply won’t let me. I'm so frustrated with this system. I have speakers in every room of my house and I sure wish I could control them. My speakers drop off, one room will play one thing while the rest of the house is on something else or just gone. I've spent time with the techs on the phone. I've had to go to every single piece of equipment and unplug it and plug it back in. I just want to listen to music in my house but I guess I put all my money into the wrong system. Anyone have a better system they are using now cause I'm ready to throw thousands of dollars away to get music in my house. Sucks so bad. So frustrated. I hate SONOS now.

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J

James SoukupAuthor

Enthusiast I

Does your mesh system channel-hop, or are the units all locked to one specific channel? As I understand, Sonos struggles unless the units are locked to a single channel.

A mesh network might create a fabulous network, but Sonos’ demands - a need for continuous communication to ensure uninterrupted music streams - is very different to a printer receiving a file from a computer, for example.

I’m definitely going to try to make reservations in my Eero for Sonos. I’m guessing no Boost and reservations are really gong to help.

Smilja

@James Soukup, See…

Eero mesh: https://support.eero.com/hc/en-us/articles/208276903-How-do-I-bridge-my-eeros-

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

J

James SoukupAuthor

Enthusiast I

Thank you everyone for help.

M

martinpolpetta

Contributor I

Well, I bought into this SONOS system and it used to work awesome. Now, it’s crap. Now I have all of these components and they're all as good as paperweights now. I cannot get this BS system to work anymore for anything. I have submitted diagnostics, well when the system will allow me to anyways, most the times I cannot even submit diagnostics because I can't connect to it or it just simply won’t let me. I'm so frustrated with this system. I have speakers in every room of my house and I sure wish I could control them. My speakers drop off, one room will play one thing while the rest of the house is on something else or just gone. I've spent time with the techs on the phone. I've had to go to every single piece of equipment and unplug it and plug it back in. I just want to listen to music in my house but I guess I put all my money into the wrong system. Anyone have a better system they are using now cause I'm ready to throw thousands of dollars away to get music in my house. Sucks so bad. So frustrated. I hate SONOS now.

So agree. Speakers great, but software unusable. On the point of binning the whole lot after years of investment.

J

James SoukupAuthor

Enthusiast I

Took the Boost out of play. Works so great now, NOT!!!

Now stereo pairs of speakers are off sync and now my laptop can't even connect to the same SONOS system I've had for many many years. I swear I would love to trade all of my SONOS products in for a refund. It’s not even worth listening to. I’ve already reTruetuned the stereo pairs that aren’t synced and now two different set of stereo speakers in other rooms don’t sync with the other speakers. So bummed I wasted all this money. But mostly bummed it’s not even worth trying to listen to music because it is so frustrating. What a joke.

N

nik9669a

Senior Virtuoso

Took the Boost out of play. Works so great now, NOT!!!

Now stereo pairs of speakers are off sync and now my laptop can't even connect to the same SONOS system I've had for many many years. I swear I would love to trade all of my SONOS products in for a refund. It’s not even worth listening to. I’ve already reTruetuned the stereo pairs that aren’t synced and now two different set of stereo speakers in other rooms don’t sync with the other speakers. So bummed I wasted all this money. But mostly bummed it’s not even worth trying to listen to music because it is so frustrating. What a joke.

Other than trying without the Boost, have you followed any of the suggestions already given regarding your wifi settings?

AjTrek1

Also, you were asked but never answered the question: Please list by name and how many of each Sonos speakers you have. I have a reason for asking but need your input before elaborating.

Together Everyone Achieves More = T.E.A.M.

J

James SoukupAuthor

Enthusiast I

YES I've tried everything they have suggested. I've unplugged everything. I've reset everything. I've turned off my router and back on again. I've even used AI to help and have followed all of its instructions. I'm using my Beam to be the main piece of Sonos equipment and have only the Beam hardwired, everything else is using wifi. I have the Eero mesh and everything in my house works wonderfully except the Sonos system. a set of stereo speakers will be off sync even though I've reTruetuned all of them and separated them and reconnected them as stereo speakers. Now, I'm not getting any sound at all out of any of them. The bar is moving showing that the song is playing but not a peep comes out of any room or speaker. And yes I checked that the mute is off. My paperweight system includes;

Living room - BEAM

Kitchen - 2 Play 3’s

Garage - 2 Play 3’s

Bathroom - 2 Play 1’s

Master bedroom - Port hooked up to a Yamaha Aventage receiver and 5 Yamaha speakers plus a subwoofer

Master bedroom - 2 Play 3’s

Master bedroom - 2 Symphonics lamps with the Sonos built in

Living Room - Port also hooked up to a Yamaha Aventage receiver with 7 surround speakers plus a subwoofer

Shed - 1 Play 1

Gym - 2 Play 1’s

And a partridge in a pear tree. So you can see how much I enjoy music, I like to have it in every room of the house plus rooms that aren't in the house. I've submitted diagnostics recently with an attached letter trying to explain the issues, there are so many they prolly fell asleep while reading the list, and they won’t email me back anymore with any suggestions. So I have thousands of dollars of paperweights littered throughout my house and I am relegated to listening to my phone through a headset. What an absolute bummer. When Sonos first came out I was so impressed and happy with the company I even bought stock in it. But just like the system itself, the stock took a hard dive down and has never recovered. So I even lost money buying their stock. Sold it for maybe half of what I bought it for. I would just like to be able to listen to music without wearing headsets hooked up to my phone again. anybody have any more ideas? I'll do anything. I'll burn a chicken as a sacrifice if necessary or rub down my neighbors and kids with a dead chicken if I thought it would help. Anyone, can anyone help? Bueller?

Mr. T

With those devices listed, I’d downgrade everything to run on the S1 app.

N

nik9669a

Senior Virtuoso

https://support.sonos.com/en-gb/article/recommended-eero-network-configuration-for-sonos

“When connecting Sonos to an eero network, we recommend using Sonos in a wireless setup, meaning your Sonos products don’t use any Ethernet connections to connect to your eero devices.”

I don’t know if this helps?

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