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tsds
Contributor I
May 9, 2024 12:59 PM UTC
Answered

horrible update to app

sonos what have you done ? 

the app was working fine - now a nightmare 

no group volume 

can’t shut music off in one room 

no sleep timer 

very very disappointed 

 

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    Hornet305Answer
    Collaborator I
    May 9, 2024 1:33 PM UTC

    Agree; Sleep Timer - Gone

    Calm Radio - returns error message “Something Went Wrong”

    Album Art no longer shows when playing from Music Server

    The 3 buttons on the Currently Playing screen no longer brings up a menu - instead an error message “Unable to Load, Some information is missing from the content”

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    Fireball2112
    Lyricist II
    May 13, 2024 4:41 PM UTC

    Couldn't agree more with everyone.  Sonos need to roll back this app until it actually works.   Most of the time it doesn't recognise my system, and when it does, I can't access my own music on my nas.  Add to that the complete lack of previous functionality, this is a monumental clusterfu*k of an app and Sonos should be ashamed of themselves.

    This update is awful they need to sort it out soon a possible 

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      Interstate850
      Lyricist III
      May 14, 2024 1:41 PM UTC

      At least I’m not alone! What an appalling update, decided to check out the new app promoted by Sonos, oh look I don’t have any products. I then spent the next 30 minutes endlessly rebooting my components as variously the Beam or Sub were not recognised by the app (despite being connected & volume adjustable via tv remote) or the Beam (hardwired via ethernet due to previous frustrating issues) didn’t connect to the  Sub.

      I have all the issues identifed by previous commentators & the same level of irritation. I worked in senior positions in the software Testing arena for EDS, HP, & DXC for 20 years, this app should not have made it past SIT, let alone UAT! I can only surmise the acceptance criteria was to upset the customer base or just released to meet a sales delivery date (with no care for quality),  I’ve seen undergrads on work experience deliver better software.

      Totally dissapointed with your attitude to quality, I cannot recommend your premium priced products with such a hopeless interface & am unlikely to buy more, PLEASE ROLL THE APP BACK ASAP (or indicate when the defects will be fixed!)

      Does anybody from SONOS actually look at this stuff (or even care)?

       

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        MatthiasPyck
        Lyricist I
        May 14, 2024 4:02 PM UTC

        Sonos…. what have you done…  You took everything I like about the app and removed it.

         

        I have a large library, 1000’s of songs.  I play them in different ways, sometimes by genre, sometimes by artist, sometimes by song.  I go to my music library (which no longer shows album art) and I would select a genre (or a group or a song) with a long hold and then select “Play Now”, or “Add to end of Queue”.  Now that no longer is an option.  Why?  If I select a group with a long hold my only option is “Save to Sonos Favorites”.  WTF.

         

        I can longer easily see my queue, and I can no longer clear my queue.  Why?  I can no longer select music to play by selecting “All” under the artist or genre.  All I get is “Pin collection to home”.  What does that even mean?  If I am forced to add all this to my home screen it will be unusable.

         

        This is really terrible.  So far I have not updated the app on my tablet, so I can still use the old version.  My phone is now unusable due to the update.  I am sure at some point my tablet will update as well.  

         

        Not sure what to do.  I have three different Sonos systems and my daughter liked mine so much she got her own,  

         

        Please roll this back.

         

        etdown

        Sonos was already somewhat not having the best software. The past years it improved a lot and everyone was somewhat happy. In modern software development, when bringing a new interface, we let the user chose between the old and the new interface. And then we monitor how many users are using which interface.  Again Sonos,  not the best in class,  pulls up a new interface which is lacking a lot of backwards compatibility.  And indeed during seconds/minutes you can loose your system. 

         

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          Easy
          Lyricist II
          May 14, 2024 10:06 PM UTC

          I can’t even get my app to connect to my system. What an awful rollout!!

           

          Same problem here.

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            suser108
            Lyricist I
            May 16, 2024 10:08 AM UTC

            Agree the with the comments above. Please rollback - Can’t add new songs to playlist (getting “Unable to load. Some information is missing...” 

            Can’t browse local folder.

            More functions are gone.

            New UI sucks!

            I can’t believe company like Sonos did this move…

            Want to believe Sonos servers were hacked and the faulty update was pushed to the users… And Sonos will apologize and we’ll get back the working app soon

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              Hatteras
              Lyricist II
              May 16, 2024 12:43 PM UTC

              Is there a rollback procedure ? for each devise PC, Phone, Tablet ?

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                Hatteras
                Lyricist II
                May 16, 2024 12:48 PM UTC

                Haker ? I beleive nobody get any benefit from this situation.  I did it themself !

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                Unhappysiri
                Lyricist I
                May 17, 2024 5:20 AM UTC

                Worst app ever. Even before the update it was sh****. Now nothing reacts when I'm clicking. And if it does it takes several seconds. Songs are being restarted or replayed by itself. Volume is resetting to previous state multiple times before staying where I want it to.

                No possibility to create a playlost anymore? This is like the essence of a music app..

                How can you not have tested this update through and through before releasing it? That's like the basic of software development.

                But what do you care. We already spent the money on your products.. Jokes on us.

                 

                Moderator Note: Modified in accordance with the Community Code of Conduct.

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                  Ruitenboer
                  Lyricist I
                  May 17, 2024 10:03 AM UTC

                  No Words meededen.

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                  Mike Dutch
                  Lyricist I
                  May 18, 2024 8:07 AM UTC

                  Unbelieveble this update has passed tests

                   

                  worlking with iPhone 15 on latest iOS and the Sonos app is like dead. What a dissapointing experience.

                   

                  over the past time I have been less and less enthusiastic about Sonos ltogether. A lot of delay, some household gadgets cannot be used anymore for a while, killing my radio app etc

                   

                  i come to a point to say goodbye to the platform

                   

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