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Enthusiast I
Jul 17, 2024 9:19 AM UTC
Question

Forced APP update following latest Desktop Controller update (Build 80155014)...

What on earth have you done now? My Windows Desktop Controller indicated an update and I carried this out and assume it’s made some firmware changes to my speakers and now I can no longer use S2 16.3 app as it just states this with no functionality: 

I have retained using the old app as IT ACTUALLY WORKED unlike your failed new 80 version.

HOW DO I CONTINUE USING MY SYSTEM AS I WANT TO WITHOUT LOSING ALL FUNCTIONALITY???

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72 replies

Airgetlam
Jul 18, 2024 12:28 AM UTC

I still don’t see that as a list of priorities, just a list of issues to be fixed, two separate things. And frankly, I don’t consider the published list to be exhaustive, by any stretch. Certainly based on the questions asked / posted in this forum, it is lacking a few items. But it is the best we have, for those of us on the outside. 

As a video game production person, I’m quite familiar with coders, and the issues they face. I’ve been part of multiple rewrites of code bases and applications. 

But I’ve asked a question of @jreddaway. I’m curious as to how they determined that certain items were low in the priorities list. 

My experience has been that some things are easier to do quickly, and get tested and released, but that doesn’t necessarily reflect priority. Most teams that I’ve worked with have had various sub-teams, working on multiple issues at the same time, and some get released in an earlier app releases than others, without any change in the grand priorities. I’m curious if @jreddaway has inside knowledge that can be shared. I think we would all gain from that, if they do. As I said, I certainly don’t have any inside knowledge. 

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Bruce
Lyricist III
Jul 18, 2024 4:46 PM UTC

I  can't believe I've been so stupid. I've updated the wife's Ipad to new app and managed to stay on 16.1 on.my android. Now after the 16.3 update today - I can't use the android app without updating it. Come on sonos sort this out as I'm seriously thinking of looking for alternatives to replace my 10 sonos units. I used to be a software developer and have never seen such a debacle of a rollout as this in all my years.  I'm totally gutted. I saw a couple of posts mentioning a new app update is on its way, any idea when?

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Sony KD-XR65A80j, Panasonic Ubd9000 (discs), Samsung UBD-M9500 (media files) , Sonos Arc, Sub (gen 2) , 2 x Era 100's, 4 x Play 1's, 1 x Move
Prodigy III
Jul 18, 2024 4:48 PM UTC

I  can't believe I've been so stupid. I've updated the wife's Ipad to new app and managed to stay on 16.1 on.my android. Now after the 16.3 update today - I can't use the android app without updating it. Come on sonos sort this out as I'm seriously thinking of looking for alternatives to replace my 10 sonos units. I used to be a software developer and have never seen such a debacle of a rollout as this in all my years.  I'm totally gutted. I saw a couple of posts mentioning a new app update is on its way, any idea when?

Mon 22nd July.

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press250
Prodigy III
Jul 18, 2024 5:21 PM UTC

I  can't believe I've been so stupid. I've updated the wife's Ipad to new app and managed to stay on 16.1 on.my android. Now after the 16.3 update today - I can't use the android app without updating it. Come on sonos sort this out as I'm seriously thinking of looking for alternatives to replace my 10 sonos units. I used to be a software developer and have never seen such a debacle of a rollout as this in all my years.  I'm totally gutted. I saw a couple of posts mentioning a new app update is on its way, any idea when?

Hi @opsman, here’s the skinny on the latest snafu impacting the Android app for many of us …

 

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Bumper
Jul 18, 2024 5:23 PM UTC

I  can't believe I've been so stupid. I've updated the wife's Ipad to new app and managed to stay on 16.1 on.my android. Now after the 16.3 update today - I can't use the android app without updating it. Come on sonos sort this out as I'm seriously thinking of looking for alternatives to replace my 10 sonos units. I used to be a software developer and have never seen such a debacle of a rollout as this in all my years.  I'm totally gutted. I saw a couple of posts mentioning a new app update is on its way, any idea when?

Hi @opsman, here’s the skinny on the latest snafu impacting the Android app for many of us …

 

Sonos should sticky this and your do not upgrade firmware warning. They won’t but they should. 
 

 

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Lyricist III
Jul 18, 2024 5:48 PM UTC

Thanks for the responses. The weak workaround is no good to me as I haven't now got a controller where I can clear the queue. I also use my local library as my main music source which resides on a 4Tb Nas drive and which has taken me years to build up to where it is now. I was using my android app (16.1) to manage my local library queues but can't anymore and I can't find anywhere on the new App to even clear the queue.

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Sony KD-XR65A80j, Panasonic Ubd9000 (discs), Samsung UBD-M9500 (media files) , Sonos Arc, Sub (gen 2) , 2 x Era 100's, 4 x Play 1's, 1 x Move
press250
Prodigy III
Jul 18, 2024 5:53 PM UTC

Thanks for the responses. The weak workaround is no good to me as I haven't now got a controller where I can clear the queue.

Hi @opsman, the web app is useful for clearing the queues.

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Local Superstar
Jul 18, 2024 6:03 PM UTC

I  can't believe I've been so stupid. I've updated the wife's Ipad to new app and managed to stay on 16.1 on.my android. Now after the 16.3 update today - I can't use the android app without updating it. Come on sonos sort this out as I'm seriously thinking of looking for alternatives to replace my 10 sonos units. I used to be a software developer and have never seen such a debacle of a rollout as this in all my years.  I'm totally gutted. I saw a couple of posts mentioning a new app update is on its way, any idea when?

Mon 22nd July.

Monday there was an update coming on ‘Update Tuesday’, Tuesday it was Wed, Wed it was today etc.. 

Is this date official somewhere? The weird Firmware update the other day has broken lots and Sonos aren't commenting on any of these problems anymore.

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Lyricist I
Jul 18, 2024 6:43 PM UTC

Why are people updating their firmware and/or apps if everything is working OK?

Some updates are “forced” but, for me, the main reason is that things are not working as expected so I’m hoping for some fixes to improve things. 

Moderator note: No updates are ever forced. If you disable system updates in settings and app updates in app store, you will not get updates. If you do update one, however, you may need to update the other before you can use your system.

To Moderator (or anyone):  Once the desktop PC Sonos system notes you need to update, then it seems the “settings” menu option is ‘grayed out’ and not available.  It seems for me, it’s too late to save my system. The computer app was the last vestige of normalcy.   Is there a work-around to access settings (to disable updates) when it is grayed out?  

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Senior Virtuoso
Jul 18, 2024 6:53 PM UTC

I  can't believe I've been so stupid. I've updated the wife's Ipad to new app and managed to stay on 16.1 on.my android. Now after the 16.3 update today - I can't use the android app without updating it. Come on sonos sort this out as I'm seriously thinking of looking for alternatives to replace my 10 sonos units. I used to be a software developer and have never seen such a debacle of a rollout as this in all my years.  I'm totally gutted. I saw a couple of posts mentioning a new app update is on its way, any idea when?

Mon 22nd July.

Monday there was an update coming on ‘Update Tuesday’, Tuesday it was Wed, Wed it was today etc.. 

Is this date official somewhere? The weird Firmware update the other day has broken lots and Sonos aren't commenting on any of these problems anymore.

The official Sonos line is here: https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

There was no specific date I’m aware of so why you’re claiming “Tuesday, then Wednesday…” is rather speculative and untrue. 

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