Connectivity is absolutely shocking.

Why are Sonos not interested in sorting this issue out!? I am sick and tired of opening my Sonos app and it never finding my system! This is a new problem. I’ve been a Sonos fan for years and never encountered such issues. I’ve tried Twitter - they have no interest whatsoever in responding but something is very wrong. There is clearly no back end support for their app and their products. How are you guys dealing with this? I can NEVER just open my app and play music on demand anymore. It’s tiresome and frustrating!

Read the thread.  There’s a simple solution.

Hi @JakLloyd 

Sorry to hear of your issue with the Sonos app on your device. First of all what device are you having the issue with:

• iPhone
• iPad
• Mac computer (MacBook/Desktop)
• Android Product
• Windows Computer

I know you’ve heard this before but the issue is either with:

1. Device OS not being up-to-date
2. Network
3. Both One and Two

Give us more details.

There really is a reason why so many folks who respond here are always talking about the network as a source of difficulties. In the vast majority of posts here in this community, it is the cause of the issues being experienced. 

Thanks AjTrek1

I primarily use my iPhone which is definitely up to date. 
therefore I guess it’s the network issue? But I have read the thread and see some mention of setting IP addresses etc. This cannot be a reasonable expect for Sonos to assume that regular consumers have the level of technical knowledge that some folks are referencing here. 
A regular consumer expects to be able to a buy a product and follow basis instructions to make it work. I have been a satisfied Sonos user for +12 years and it only within this last year that I’ve encountered these issues. I should’ve expected to configure my router or solve this problem myself. Sonos should provide the correct backend support to ensure their products remain stable and connected. 

Sonos “should” fix a lot of stuff but it isn’t stuff that is hurting sales so it is being given a lower than we’d like priority.

Setting the static/reserved addresses deserves at least a mention in the FAQ but never seems to make it there.

Doing it is pretty simple for most decent routers, just go to the DHCP Settings page and follow the instructions there. Usually just a few clicks. Then power down all Sonos, reboot the router and power up the Sonos and if it was your issue it will be gone until you buy a new router.

Just a quick extra re options for W10/W11 desktop app users that I have put into action recently.

re the Sonos app shortcut : right mouse click on the shortcut, and update the properties so the process runs as an administrator

then once the process is up and running, using the details tab of the task manager app, increase the priority of the Sonos.exe process.

i have been trying to figure out how to make the Sonos.exe process run at a higher priority everytime its kicked off, but other than a deep-n-dark registry tweak it does not seem possible.

note : these extras don’t prevent the desktop app from dropping connection all the time, 
but they do seem to have helped a bit.

I agree, connectivity is terrible and I feel the pain of having to reset everything just to get a song to play. Strange how every other connected item in my house is rock solid except sonos. They must know they have had a problem for years. I dont but the multiple ip address thing. it should just work. but it never, ever does without full reset. Shame as the speaker sound is good.

Setting ip addresses is so simple on most routers. I’m surprised you won’t invest the few minutes to do it, @Mket - and then if it doesn’t fix your issues you can say “I told you so”! 😜

It has been the solution for many folk - including me. 

update : i gave in.

bought an ethernet cable.
(thankfully my recently bought W11 laptop has an ethernet connection, as not all of them do these days).
needless to say i have had no problems since.