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If ever a situation called for a class action lawsuit, this is it:

  • Company sells customers expensive, multi-unit hardware systems
  • Tethers customers to a software ecosystem to use them effectively
  • Dramatically changes software into an auto-update environment
  • Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
  • Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
  • Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

Dropping is usually related to the Sonos devices ability to connect to the streaming service. Given our limited ability to see system data, aside from the basic "check your WiFi" steps submitting a diagnostic and calling support is the best option. Wait for the issue and within a few minutes do the submission. Note the number and call in when you have the time.

I hate having to do that but based on the limitations placed on our access it is the best option.

I am streaming to sonos flawlessly with my laptop but doe snot work in the SONOS app. Shows the app is at fault cause on the laptop I am using the web app.

I am streaming to sonos flawlessly with my laptop but doe snot work in the SONOS app. Shows the app is at fault cause on the laptop I am using the web app.

I wouldn’t think so if the audio is dropping out, because once playback has started from the Sonos App, the App can be closed and the mobile device powered off completely and the audio should continue on the speaker direct from source. So I can’t see the App being responsible for the issue you describe in your earlier post. I would perhaps look elsewhere for the cause of the audio dropping out on your player.

8 months later and it still doesnt really work right. I would join a class action lawsuit. Its so frustrating. Can we roll back to the old software if we want to?

8 months later and it still doesnt really work right. I would join a class action lawsuit. Its so frustrating. Can we roll back to the old software if we want to?

If you’re continuing to have issues with the App and/or your Sonos devices and can easily reproduce them, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact

Their App seems to be working okay here, but I guess different setups, hardware and Home networks can vary.

Sign me up. I have about seven doorstops at this point and watching the public marketplaces get inundated with people dumping their Sonos. 

Sign me up. I have about seven doorstops at this point and watching the public marketplaces get inundated with people dumping their Sonos. 

Not sure why anyone would choose to ‘dump’ their Sonos speakers, if they have them setup in their Home, as the hardware is (still) excellent and has not changed as far as I’ve seen in the past six months and the Sonos App is merely a ‘remote’ controller to initiate playback of audio on their speakers. It’s not even a ‘music player’ App.

Even without the Sonos App, there are still all these options to play music/audio on Sonos speakers…

I’m not about to part with cash for something like Bose, or any ‘other’ speakers when I still have all these options to playback my chosen audio on my Sonos Home devices. That said, I’m not having any issues with the Sonos App here as it seems to work fine, but appreciate different setups, hardware and Home networks can vary.

My thoughts are, if anyone is continuing to have issues with the App and/or their Sonos devices and can easily reproduce things, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact

Good news for you. There’s a lot of of them available on Facebook marketplace and elsewhere. 

Good news for you. There’s a lot of of them available on Facebook marketplace and elsewhere. 

That may well be the case, but if/when they do sell, it’s really just someone else’s gain, so the customer base continues. I personally see the people selling their Sonos products, as ‘likely’ being the ones losing out, as they are most probably selling them at a loss, plus they may also decide to spend their hard-earned cash on replacing the products. Meanwhile Sonos are undoubtedly addressing the issues with their new App in any event. In fact the latest App is apparently just fine for a good many users by all accounts, including myself, as the attached perhaps shows.

As I said before though I do appreciate different setups, hardware and Home networks can vary.

Also just to repeat myself …if anyone is continuing to have issues with the App and/or their Sonos devices and can easily reproduce things, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

https://support.sonos.com/s/contact

Continues to suck

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