Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

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If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

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KB17435

Contributor I

I am in the same situation as the rest. In total agreement in comparison to buying a car that won’t operate after forced update or recall . I would gladly join a class action if for nothing else , to achieve negative publicity for Sonos , adversely affect investor returns and put a financial penalty in place as a lesson. I’m not invested as much as many of you, but the idea of having a $4000 boat anchor is unacceptable, especially since it is simply a coercive method to require customers to buy the newest hardware.

I’m happy to sign up for any action and am considering my own private action, again, simply as punitive to hopefully change this behavior - or at least publicly alert other consumers of Sonos questionable business practices. It would cost me 5x’s my Sonos investment to pursue any action, but as angry as I am, it’s the only non violent approach I can think of.

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Anonymous

If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

Count me in!! Where do we sign up?!

So sick of this useless app and now redundant speakers

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Rhonny

Prodigy III

A class action lawsuit isn’t like a JustGiving page where you sign up… Someone actually has to seek legal counsel and whilst many have said they have done so (even talking about the amount of funding they’ll put into it), after 16 weeks there hasn’t been even the slightest indication that a lawsuit has actually been taken to a lawyer and/or been deemed viable.

Plus it isn’t one country fits all. Because of regional variations in the Ts&Cs, there would likely need to be multiple suits globally to cater for all disaffected users.

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nik9669a

Senior Virtuoso

A class action lawsuit isn’t like a JustGiving page where you sign up… Someone actually has to seek legal counsel and whilst many have said they have done so (even talking about the amount of funding they’ll put into it), after 16 weeks there hasn’t been even the slightest indication that a lawsuit has actually been taken to a lawyer and/or been deemed viable.

Plus it isn’t one country fits all. Because of regional variations in the Ts&Cs, there would likely need to be multiple suits globally to cater for all disaffected users.

You’d think, too, that amongst the thousands of affected users at least one was a lawyer or solicitor prepared to take on the case, or at least offer some advice. The fact that none have stepped forward lends weight to the belief that the action would fail.

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Rhonny

Prodigy III

Not to mention the fact that Sonos appears to be actively working on fixing the issues, given the various statements from the CEO and the fortnightly updates (which is now one day overdue incidentally...) - so it would be very hard to implement any litigation against a company that is in the process of remedial work. By the time any case is prepared, there might be little evidence of anything actually being wrong, other than an online record of disgruntlement.

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whiskylibrarian

Contributor I

+1

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ninja2

Avid Contributor III

Given the general level of pain this is causing, to us and SONOS, I don’t understand why they don’t re-release the old App, at least while they sort this out. It’s been a few months now since I lost acces to my Music Library. Such a basic functionality flaw is making me rue my AUD$8,000 investment in 13 SONOS products. I’ve been patient but ….

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nik9669a

Senior Virtuoso

Given the general level of pain this is causing, to us and SONOS, I don’t understand why they don’t re-release the old App, at least while they sort this out. It’s been a few months now since I lost acces to my Music Library. Such a basic functionality flaw is making me rue my AUD$8,000 investment in 13 SONOS products. I’ve been patient but ….

If you ever do an internet search for “Sonos news” you’ll find all sorts of articles including ones where Sonos were considering releasing the “old” S2 app, and then explaining why this now can’t happen.

The “2-week roll-out cycle” of updates should continue over the coming months.

AIUI some music library access is available.

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Kimi5150

Lyricist I

We need to organize all hardware-breaking issues caused by the new app and gather a list of people interested in participating in a class action lawsuit. I was about to start a new thread about this myself. Reports are pouring in from users who’ve spent thousands and had working hardware for years only to find their systems rendered inoperable by the app update.

To make matters worse, Sonos support has no chat agents available during business hours, and phone support is currently 70+ minutes to speak to someone (yesterday it was 50+ minutes). I submitted my research and evidence to The Verge to potentially cover this situation and expose Sonos’s questionable business practices. I am going to continue gathering evidence, and if anyone would like to participate in a class action suit please respond to this thread and I’ll follow up with you.

Interested in joining and help organizing a class action suit against the Sonos company. Please keep me posted on any movement in that direction - surprised a law firm hasn’t already jumped on this obvious opportunity.

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nik9669a

Senior Virtuoso

We need to organize all hardware-breaking issues caused by the new app and gather a list of people interested in participating in a class action lawsuit. I was about to start a new thread about this myself. Reports are pouring in from users who’ve spent thousands and had working hardware for years only to find their systems rendered inoperable by the app update.

To make matters worse, Sonos support has no chat agents available during business hours, and phone support is currently 70+ minutes to speak to someone (yesterday it was 50+ minutes). I submitted my research and evidence to The Verge to potentially cover this situation and expose Sonos’s questionable business practices. I am going to continue gathering evidence, and if anyone would like to participate in a class action suit please respond to this thread and I’ll follow up with you.

Interested in joining and help organizing a class action suit against the Sonos company. Please keep me posted on any movement in that direction - surprised a law firm hasn’t already jumped on this obvious opportunity.

The fact that they haven’t suggests the opportunity is not an obvious one.

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