Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

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If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

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J

JimAen

Lyricist III

I just want my damn money back.

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S

San284

Lyricist I

Count me in.

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R

Rhonny

Prodigy III

Count me in.

In with what?

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N

Nishii

Lyricist II

If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

Yep, agree, I’ve battled with this system for the last few years. At the end of the day we spend a small fortune at the trust of these big companies and they take the money with no ‘expiry’ for products when you buy them. I have battled with slow app speed and rubbish connection and now just changed to pro fibre broadband only to find rubbish Sonos can’t be found on the system. Vote with your feet. Ditch it and time to move on. So unhappy with lack of care about customers from Sonos.

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R

Rhonny

Prodigy III

Edited this post as my next post contains a suggested solution.

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R

Rhonny

Prodigy III

@Nishii You can downgrade your Play:3 from S2 to S1 using the downgrade tool in the app, so your speaker can then be controlled by the S1 controller app instead, and you should find you speaker and S1 app function fine.

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M

MikeBlash

Lyricist I

If there is a class action lawsuit, I will gladly participate. My entire system went down this week and I am unable to reconnect it, despite nothing changing in my IT network. I am so frustrated with Sonos, which has progressively degenerated in quality of the past few years, reaching bottom since launch of the new app. It is a disaster of a system that has become unusable, despite my spending a lot of $$ on hardware and premium services.

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Airgetlam

Rather than participate, as so many seem to want to do, why not initiate this suit, so that others can join? No one has yet done so, surely someone can take that extra step? Or is there an issue in Sonos’ terms and conditions that cause a lawyer to decline to start such an action? No one has ever come back to tell this community.

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Bruce

J

JDavini

Lyricist II

I’m in on a lawsuit, i have ton of components that are useless.

Soundbars - 2

play 1 - 6

Play 3 - 3

play 5 - 1

Sub - 2

amp - 3

Roam - 1

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C

coopstet2u

Lyricist I

I didn't know what it that's to start a class action lawsuit but I'm in if one takes place. I tell have a lot of money down the tubes. Every room of my house has Sonos all great sound equipment but the Sonos wizard flipped the switch and reduced them into paper weights. There's no way in the world. Sonos can't tell me that the old Sonos equipment can't still be linked to the old software separate from the new.

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