Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

277 replies
12816 views
Translate All

If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

W

Wtfspence

Contributor I

I agree. It is amazing to me that as purchasers of Sonos products we get oops so sorry and yea we’ll have it all fixed by November! What kind of customer service is that???????

Translate

L

LoveSonosWhenItWorks

Trending Lyricist I

it’s true that counsel in CA suits do very well for themselves. What I know is that I spent thousands of dollars on equipment that worked fine until May, and now I can’t adjust the volume, group and ungroup speakers, start and stop music, to say nothing of the functionality that was intentionally removed. If I’m not a victim, what am I?

I tend to use the “victim” label on things which actually victimize someone, especially when mentioned in the context of a class action suit, like poisoning of ground water, bad drugs that weren’t tested properly, car manufacturing mistakes, Boeing aircraft mishaps, etc.; not temporary loss of features on a music system which the manufacturer has promised to remedy. I call it having perspective.

Let’s see if it actually turns out to be temporary.

Translate

jgatie

Let’s see if it actually turns out to be temporary.

So far, Sonos has come through on Alarms, Sleep Timers, adding a library, a couple queue additions, local search, and have indicated more are coming. While no schedule is perfect and I suspect with the pace they are under things will be late more often than early, but all indications point to them being temporary (despite the doomsayers who claimed these things were removed and never coming back).

Translate

L

LoveSonosWhenItWorks

Trending Lyricist I

Let’s see if it actually turns out to be temporary.

So far, Sonos has come through on Alarms, Sleep Timers, adding a library, a couple queue additions, local search, and have indicated more are coming. While no schedule is perfect and I suspect with the pace they are under things will be late more often than early, but all indications point to them being temporary (despite the doomsayers who claimed these things were removed and never coming back).

I don’t understand why the most basic stuff like volume control and having the stop button work reliably didn’t come first. Makes me extremely skeptical that they’ll be able to solve them on the new architecture. But let’s see.

Translate

jgatie

I don’t understand why the most basic stuff like volume control and having the stop button work reliably didn’t come first. Makes me extremely skeptical that they’ll be able to solve them on the new architecture. But let’s see.

Those controls do work (they are working fine on mine and many other systems). You may be experiencing discovery problems due to the new app using a completely different discovery method (mDNS instead of UPnP). I would contact Sonos support to see if there’s maybe some configuration tweaks to get discovery to be more reliable on your system.

Translate

M

mrlewis1

Lyricist I

I’m getting increasingly unhappy with the app. My music services keep dropping, naming is not updating, super slow performance bringing up my Apple Music services, search is slow and painful, combining rooms and changing services or music choices is slow and giving a terrible experience.

I would seriously consider joining a class action lawsuit.

Translate

N

nik9669a

Senior Virtuoso

I would seriously consider joining a class action lawsuit.

One small problem: no one has instigated anything. Lots of claims that folk are “consulting a lawyer”, lots wanting to know how/where to sign up, but still nothing happening. And still no lawyers amongst the thousands of Sonos users has stepped forward to take on the case.

Translate

L

LoveSonosWhenItWorks

Trending Lyricist I

I don’t understand why the most basic stuff like volume control and having the stop button work reliably didn’t come first. Makes me extremely skeptical that they’ll be able to solve them on the new architecture. But let’s see.

Those controls do work (they are working fine on mine and many other systems). You may be experiencing discovery problems due to the new app using a completely different discovery method (mDNS instead of UPnP). I would contact Sonos support to see if there’s maybe some configuration tweaks to get discovery to be more reliable on your system.

I have called Sonos support and followed their instructions and those controls still do not work. Volume adjustment is the worst. I basically have to touch the speaker to change volume, and grouping and ungrouping speakers is a nightmare. Takes at least 3 attempts every time I try to change it. Play and Stop require multiple tries each time. The app tells me at least once a day that there is no Sonos on my network. Sonos support ran diags multiple times and all they did was tell me to change the SonosNet channel, as if I hadn't already tried that while I was on hold for 45 minutes waiting to talk to them. All of this worked perfectly fine for years before the update.

Translate

L

Loop425000

Lyricist I

This lawsuit needs to happen! This is ridiculous!

Translate

slworona

Enthusiast II

This lawsuit needs to happen! This is ridiculous!

While waiting, submit a complaint to the Federal Trade Commission (or, if you’re not in the U.S., the local equivalent). “Bad business practices” are within the FTC purview, and a few thousand filings from angry SONOS customers might get their attention. The key point to highlight is that unilateral and arbitrary action on the part of SONOS suddenly caused your well-functioning home audio system to stop working. No need to worry whether what SONOS did was or wasn’t “legal”; that’s for the FTC to figure out.

Translate

Show more replies

Sign up

Login to the community