Enthusiast II

Class Action Lawsuit We all deserve to recoup all hardware investment

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If ever a situation called for a class action lawsuit, this is it:

Company sells customers expensive, multi-unit hardware systems
Tethers customers to a software ecosystem to use them effectively
Dramatically changes software into an auto-update environment
Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

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camillo777

Headliner I

After yesterday black out I am fighting to reconnect my beam and surround speakers.

Other speakers continuously appear and disappear from network.

I guess it is latest speaker firmware or latest app version that broke the system and is making a mess.

Debugging is impossible, Sonos app messages are really not useful at all.

I am a 15 years Sonos user.

I am also participating in the Sonos Beta program.

My Network is working like a charm.

I am starting to think to throw my Sonos speakers in the trashcan.

Can Sonos investigate?

Where can I sign this petition?

This latest release is too bugged to be defined a production release.

What's happening?

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privacy-expert

Lyricist II

We uae Android to connect to our sonos system. Today the app started crashing on all or phones.

We can use the system at all. Just spent 40+ min on the online chat. They said they will fix it at some point and as a work around go buy an iPhone

I'll be seeking legal advice first thing monday as in the UK we have really robust consumer rights laws

Never again - buying Sonos has turned out to be a really expensive mistake

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dgs2001

Contributor I

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

….

What ‘core’ functionally, exactly ? Let’s see, alarms have been reinstated already. Timers, queue management, and local library search are coming within 4 weeks…..

….. Still waiting for the Queue management, interested to see how you feel about this now?

Not sure about you but 4 weeks where I live was over at least well 4 weeks ago !!!!!!!!

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LoveSonosWhenItWorks

Trending Lyricist I

I'm very interested. Lawsuit against the company and the executives. All of their wealth should be taken away and used to refund us customers who they have disrespected and abused. Sue them into poverty and oblivion.

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jgatie

I'm very interested. Lawsuit against the company and the executives. All of their wealth should be taken away and used to refund us customers who they have disrespected and abused. Sue them into poverty and oblivion.

Sure, make my system that currently works useless so lawyers can make a boatload and give peanuts to the “victims”? Luckily this lawsuit has about as much of a chance of going forward as the number of people who came back and posted after saying they were consulting a lawyer (which is exactly zero people).

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nik9669a

Senior Virtuoso

I'll be seeking legal advice first thing monday as in the UK we have really robust consumer rights laws

Do you have any update for us, @privacy-expert ? It was last week you were seeking legal advice… Lots of folk are keen to hear how you got on and what advice you were given.

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Ken_Griffiths

We uae Android to connect to our sonos system. Today the app started crashing on all or phones.

We can use the system at all. Just spent 40+ min on the online chat. They said they will fix it at some point and as a work around go buy an iPhone

I'll be seeking legal advice first thing monday as in the UK we have really robust consumer rights laws

Never again - buying Sonos has turned out to be a really expensive mistake

Well I’m based in the UK too and the new Sonos App is working here to play/control our TV/Music audio. It’s also working fine at our daughters, sons and some friends Homes too. I’ve attached some screen recordings from the Home setup here.

My thoughts are, if you’ve not tried already, actually call Sonos Support, rather than use their chat … and if necessary, speak to a level-2 Support Engineer direct (if available), as I’m sure I’ve read somewhere that the issue you describe was resolved quickly with a simple App/permissions reset, but see what the Staff say first and in case the problems you’re seeing may lie elsewhere within your local environment.

Hope you get it sorted - the UK number to call is: 0800 026 1526

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LoveSonosWhenItWorks

Trending Lyricist I

I'm very interested. Lawsuit against the company and the executives. All of their wealth should be taken away and used to refund us customers who they have disrespected and abused. Sue them into poverty and oblivion.

Sure, make my system that currently works useless so lawyers can make a boatload and give peanuts to the the “victims”? Luckily this lawsuit has about as much of a chance of going forward as the number of people who came back and posted after saying they were consulting a lawyer (which is exactly zero people).

it’s true that counsel in CA suits do very well for themselves. What I know is that I spent thousands of dollars on equipment that worked fine until May, and now I can’t adjust the volume, group and ungroup speakers, start and stop music, to say nothing of the functionality that was intentionally removed. If I’m not a victim, what am I?

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beynym

World-Class Superstar

If I’m not a victim, what am I?

Of course you're a victim, no doubt about that. Sonos screwed up, no doubt about that. Bad things happen, that's life. Sonos will repair things, so they promised. No reason to get all worked up about a piece of momentarily disfunctional software. Ever heard of first world problems?

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jgatie

it’s true that counsel in CA suits do very well for themselves. What I know is that I spent thousands of dollars on equipment that worked fine until May, and now I can’t adjust the volume, group and ungroup speakers, start and stop music, to say nothing of the functionality that was intentionally removed. If I’m not a victim, what am I?

I tend to use the “victim” label on things which actually victimize someone, especially when mentioned in the context of a class action suit, like poisoning of ground water, bad drugs that weren’t tested properly, car manufacturing mistakes, Boeing aircraft mishaps, etc.; not temporary loss of features on a music system which the manufacturer has promised to remedy. I call it having perspective.

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