Class Action Lawsuit re New USELESS App Class Action Lawsuit

Well it does seem like we are all in agreement that they messed up.

We are definitely talking about first world problems here. Hopefully they can work to push some of the updates out quicker so that this all blows over but I think for many of us, myself included, we will be looking for an exit strategy.

For better or for worse, maybe there's something wrong with some of us, but a lot of us on this forum have probably spent the equivalent of what it would cost to buy a new Toyota Camry or more on our sound systems. 

And for a lot of us our sound systems are such a big part of our lives (as cheesy as that sounds). So when something that we take for granted and have invested a lot of money in (as spoiled as we are) gets jacked up, we get riled up!

I think for the average Sonos user that just uses an arc or maybe a couple play ones or a era or whatever the new ones are This kind of thing isn't really bothering them too much because they are just using the speakers as basically almost a glorified portable speaker.

Yes regarding the Sonos stock I was definitely trying to poke a little fun with that. Definitely a bit snarky for sure. 

I think if Patrick Spence whoever is the CEO now would just come out and admit they messed up and that they're fixing it as fast as they can that would help calm a lot of our nerves. 

Again there are many of us including probably all of us on here that have invested many thousands if not tens of thousands of dollars in their home audio as stupid as that might be. My wife definitely thinks it's dumb. But the moral of the story is don't mess with our stuff or we take it personally!

I think a lot of us would calm the heck down if we could just roll back to the old app until the new app is a little more polished.

Since Sonos has never offered a way to do that in the years since they came on the market, I have to wonder if the effort to create that as an option is as much, or even more than having every coder full steam on adding back in the missing items. My guess, unsubstantiated in this release, is that there is data in the new release that isn’t in the old one. And certainly writing a new ‘backgrade’ process isn’t something I’d ever want to inflict on anyone on any of the code teams I’ve been associated with. 

Come on. They’ve offered the ability to roll back and forth between s1 and s2 for 4 years. 

That’s two different operating systems, and not going back from one version of the same operating system to another, previous version. 

Attacking the character of a complainant while defending sonos against other complainants and suggesting someone is a troll is rich. I've reported this as detrimental to community standards. People are not getting the support they deserve from sonos and you are defending sonos and talking down to them. It seems your complaint is only with other sonos users who are unhappy. 

Yeah should be way easier to roll back s2. But I get that they don’t give a flying * about customers so definitely aren’t going to do this. Also Ace headphones roll out in a couple of weeks so they need the app installed everywehere.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I didn’t defend Sonos, I specifically wrote ‘I in no way defend what has happened’ clearly indicating I am not defending Sonos — I even wrote that I agreed that the app was buggy.  And my ‘attack’ if that is what you want to call it is not against anyone who who complains — I would defend to the hilt everyone’s right to have their say.  My criticism is against anyone whose first thought when they encounter any hiccup in life is to think about litigation.  Maybe it’s a cultural thing — I dunno, either way I am entitled to that viewpoint and I have no qualms reiterating it.  As I said report away, but you should maybe reread that which you are reporting.   Oh, and welcome to the community. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Are you even familiar with the USA? Litigation is a way of life. When you encounter a hiccup you don’t look the other way like a Brit, you freaking sue the crap out of them because you aren’t going to take their crap.🤣

Yeah, come back in 10 years and tell us how it went 😅😊

Guys, don’t waste your time arguing with people like this.

I’m here on these forums, once again, because I’ve discovered yet another feature missing from the new app.

Honestly, I was going to wait it out, but the cold response (or lack of response) from Sonos is very quickly making me less frustrated, and more angry. I am growing to hate this company. I won’t be buying more speakers from this company. Garbage.