Class Action Lawsuit re New USELESS App Class Action Lawsuit

Many customers slowly built/expanded their Sonos home stereo systems SOLELY because of a set of PARTICULAR features that Sonos delivered (I have 13 speakers incl an Arc and the sub, for instance). I've been using Sonos for 10 years and, after year 4 or 5 years, I abandoned my old, expensive high-fidelity sound system because of the "flexibility features" Sonos offers, and the sound quality of Sonos is very good (with constant EQ adjustments).

If, say, that when Sonos first hit the market it had 20 features and 10 of them were important to me, which compelled me to purchase their product (note that there were 10 other features that were NOT important to me). Let's call this the S1 era.

Over time, Sonos adds another 15 features and I use/enjoy 5 of the new features, but the other 10 are NOT important to me. So now we have 35 features of which 15 are important to me and 20 that are NOT important. Let's call this S2 era.

For the latest app revision, Sonos adds 5 more features and NONE of them are needed or important to me. So, in this scenario there are now 40 features, and 15 are important to me. However, in this last release Sonos suddenly REMOVES 10 of the 15 important/favorite features from my 13-speaker music and audio ecosystem!!! Adding INSULT to INJURY, Sonos says they were courageous in their radical changes to the Sonos system features!!!

It's like buying a 4 bedroom, 2 bath home w a 2-car garage and, overnight, the home you bought with hard-earned money became a 2 bedroom, 1 bath home w no garage, but it's got lots of bells and whistles on it that you don't need!!! 

As the saying goes, it's like someone peeing on my leg and telling me it's raining. Just disgusting.

The ARROGANCE of Sonos management, and DISMISSIVENESS of it's long term, loyal customers and evangelists is appalling. Sonos was successful early because of customers like me. It's growth now seems dependent on appealing to a broader market of mainstream users who want easy and flashy, verses a feature-rich product that requires a learning-curve and intelligence to enjoy. I see a market opportunity for the latter products, unless Sonos works hard to maintain its power-user customers.

Well said! Thank you! 

Man, Andrew-s is in defense of Sonos big-time. I came on here just to say to you Andrew-s that with the new app update Sonos removed many everyday features that people were used to. A feature being gone is not a bug bro. 

It would be like lutron updating their app and removing the feature to dim the lights, create scenes, set timers etc but then saying well the lights still turn on, and will bring all that stuff back slowly but surely but at least you can turn your rooms on and off easier!

I think we can all agree that they removed a ton of features from the new app and with the exception of Andrew (who apparently it hasn't affected him at all)  many of us are very frustrated.

Andrew bud, just relax for a little bit and try and let everyone vent and stop calling features that they removed bugs!

Moderator Note: Modified in accordance with the Community Code of Conduct.

Andrew has every right to feel the way he feels and every right to express it here.  Him opining that some are making a bigger deal than needs to be made doesn’t cancel out or censure your opinion/venting in any way.  So let him express what he wants, everybody’s opinion is welcome.

I agree he can express what he wants and that we all should be able to express what we want and how we feel. It just didn't seem like he was being very fair to the people raising valid concerns.

I like many of you have been with Sonos for many years and slowly invested more and more money in them over time.

This update is far and above one of the worst things that they have ever done in my mind. And I've experienced the highs and the lows. 

It does not seem fathomable that you release and app and remove over a dozen features that many people use everyday. Hopefully we can all at least agree on that!

I agree.  Andrew sees it differently.  I’ve been on his side in the past, and I would be remiss if I didn’t defend his right to express that side.  I just think too much effort is wasted trying to stifle dissent, as if one person saying “Meh, it ain’t that bad to me” is some sort of crushing blow to the opposition, or anything else other than one person’s opinion.  Stop fighting other posters, and concentrate on something that will facilitate the quickest and easiest solution for you, be it selling your gear or just posting your specific complaints (or even just venting).

In all seriousness then what would be a good workaround for the current situation? I'm not proposing a class action lawsuit because as nice as that sounds it's not going to help us get where we want to get. 

For me personally I'm not in the camp of wanting to destroy my stuff office space style. 

I probably will look into assistant like savant for our next home mainly because you can use one app to control a lot more stuff. It's not perfect either obviously.

Sonos equipment does hold It's value very nicely even in times like this so the good thing is when the time comes whether it be in a year or 5 years it should still be worth some good money.

Either way you and Andrew both know that they messed up whether you are willing to admit it or not. I think an easier solution would have been for them to just wait until a lot of the core features were intact. 

I personally don't use Spotify or other apps to control Sonos. I've only always used the app exclusively. 

I'm wondering if some of you guys are big time shareholders in the company and that's why you're defending them so much? Seems a little bit like the TSLA crowd around here and how they can get at times. 

I do hope that Sonos will get their act together quickly especially since they will not let us roll back to the old version in the meantime.

In the meantime I do respect all opinions, it just seems a little bit fishy that some of y'all can't admit that they made the wrong move.

Uhh, did you miss it when I said “I agree” with you and not Andrew?  I 100% say they got it wrong.  I don’t care what the reason was; end of fiscal year performance goals, shareholder promises of new hardware, Marketing vs IT vs executives in-fighting, nothing is an excuse for this screwup.   

But I recognize that others feel differently, or aren’t as bothered by what are really first world problems in a world that has a hell of a lot more important, not to mention horrible, things going on.   If I expect world leaders to keep an even keel when dealing with those, who am I to rebuke Andrew when all he’s doing is asking Sonos users to do the same?  Otherwise, this thread and all the others go to pot, with Holocaust comparisons, or people stating  what Sonos did is akin to taking their loved one off life-support (and other unbelievably disgusting, yet very real comparisons made on this very forum in the past).  

And PS - Accusing others of being shareholders or shills or something sneaky and nefarious just because they disagree is weak sauce.  You seem like a pretty reasonable person, don’t fall down that conspiracy hole.  Trust me, Andrew has ripped Sonos a new one in the past.  He just did it in a way that doesn’t try to make it seem like Armageddon is on the horizon because Sonos got the app release wrong. 

My music libary has gone from ios old app and new app?

The update schedule is here:

Music Library is coming back next month.