Can't add new product in The New App

The app isn’t crashing for me, I’m just getting the fails to register message.

I feel somewhat better knowing others are having the same issue with this.

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.

Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

Good luck!

@kevinbkk thanks for that - that has at least partially solved my problems, as some of my missing speakers have come back online.

I need to try wiring up the others and see if that works - my Connect is too far away from the others to connect wirelessly. 
 

I will report back tomorrow, once I get some Ethernet cable. 

I can now report that after signing out and signing back in, most of my previously missing speakers are back, however:

• The Connect that I reset cannot be registered and I am experiencing the same issue that has been reported here - the app is crashing when trying to register. I have tried this on 2 iPhones and an iPad and I am getting the same behaviour.
• My Boost has been kicked off the network and I cannot add it back - if Sonos was planning to remove support (as in render the device useless) via the update, this should have been communicated explicitly and not have customers trying to figure out what is going on, in the middle of the rest of the s**tfest that is going on around this release.

Again, as I have said earlier, there are major functional bugs with the current builds of both the Controller  app and the speaker software - I hope these are being looked at and worked on, in addition to the missing features.

I am not looking forward to using the system now, as I fear I will end up doing QA on this absolute mess of a release.

Here is what i have experied:

I log out from the account…i delited the app,and download it again. Sign in. But there was no speakers or rooms there… Then i factory reset ALL of my Sonos-devices. The Ray,Ikea Symfonisk Book shelf and Sub Mini…and both of my Roam’s and the Move played along pretty well. Upstairs the Beam Gen2 did ok in my bedroom,but not the Ikea Symfonisk Lamp’s or the Gen 3’s. In my Home Cinema-room the Arc play’ed along but not the Era 300’s. By this time i had log out and delited the app multiple times…and i disconnected my Philips Hue and Eufy Homebase 3-systems… I used over 50% of battery on my iPhone 14 Pro Max over a 4hr period…

What’s left with issues is now:

one of my two Five’s(stereopair in my Home Cinema-room)

Two Era 100’s(bedroom stereopair)

Sub Mini for the Five’s

A Ikea Symfonisk Lamp Gen 1

They will still not connect. The app is not crashing,but i get an error and sometimes a code(1104) i think it was. And they will not connect to my wifi.

Another issue: In my bedroom i did Trueplay for the Beam,Lamp&dual Gen3’s…no problem. But the Arc,Era 300’s&dual Gen3 AND livingroom downstairs with the Ray,Ikea Book Shelf&Sub Mini….no way. After the wawing around sequence the app freezes…like stuck,and i had to force the app to shut down. 
So that’s my world today….

…and today i manage to connect the Five,Sub Mini,both Era 100’s and the Ikea Symfonisk Lamp. The Ikea Symfonisk Lamp was the most painfull to get connected. I might have tried 10-12 times before it was accepted in the app. But the Arc-system still won’t trueplay. My Beam Gen 2 and the Ray did ok with trueplay. 
Let’s hope there will be an update soon.

Same problem. Can’t add speakers I purchased last week (5/10/2024). Tried app on iPhone, iPad and S24 android phone. No dice. App upgrade is a show stopping failure.

I tried the same lame troubleshooting tips as others. I found the most stupid workaround, if you believe this insanity. I connected my new speaker to my wireless router via Ethernet cable. Still couldn’t register the speaker. While pressing the pause/play button, the new speaker started playing the sound from an LG tv that was close by. Not the intended tv. Not the intended room. Still couldn’t register the speaker but it did play the tv sound of a close by tv. This sounds totally stupid and it is quite bizarre, but is true.

As a Mac OS user who also dabbles in Android and has had a past filled with Solaris UNIX and Red Hat Linux system updates, I can unequivocally say the SONOS update is the worst I have ever experienced in my life of fooling around with software and operating systems. The worst upgrade ever.

I belive there has been an update in the Sonos-app. I’m not at home at the moment to check if this solve the trueplay-issues…and the setup for a new device. Anyone?

I just updated the app and am getting the same behaviour - the app just crashes when I try to register the Connect. I tried the usual reset the Connect, sign out, close the app, sign back in etc - nothing will work.

I have a new Era300 sitting in a box that I have yet to set up and I can’t bring myself to do it.

How is this not the major talking point of this app release? Surely anyone who has bought a new Sonos device since the app update has been unable to get it set up? 
It is infuriating that the update hasn’t solved this.

Cannot believe this issue still exists SONOS are trying to blame BT’s New Hub but their last app update coincided with the arrival of the new hub and the App will not cope with a change of WIFI - no functionality to update the wifi in the app and the help page tells you to reset everything to factory and add it all as a new device but the new app wont let you add products  on the phone they just don't connect. Come on SONOS give me back a product I have supported and loved for years !!