Enthusiast I

Can't add new product in The New App

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Hi folks

Anyone have problem add a new speaker to the app? I just upgrade from the Playbase to a Ray…and the app crashes and i’m stuck. Anyone have the same issue….and yes…i try add the Playbase again but the app crash here as well. I have been in contact with Sonos support,but they could not help me…they say i might just wait a few days utill they have fix the problem.

Have a Good Day👍

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M

MFMitchell

Lyricist I

Trying to add sub to existing system, and constantly getting ErrorCode 1104. After countless hours with Sonos Support, I was told on June 28 that it was a known bug in the new app, and there developers were working diligently on this. Solution was to “try back in several days.” What concerns me is based on prior submissions this problem has been out there over a month……and with no fix/work around. Am I overreacting on the timing, and if not then what is a reasonable expectation?

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Kiriakos

Lyricist I

Had the same issues trying to add Sonos Roam SL. After getting the Error 1104 and the device not visible either on the ios / android app I moved to mac os app and logged in to an existing system on my network. On the mac os app the speaker was recognised as a part of the system and updated. After the update finished the speaker was visible as a system device on the ios and android apps as well. Hope this helps someone.

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Yetimon1

Lyricist I

Does anyone know which SONOS app I need to download for new speakers (ERA 100 & Beam Gen2)

For the life of me why is this so hard to get answered on the SONOS website?

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