Can't add new product in The New App

I’m having a similar issue, after updating the iPhone app, my Boost disappeared and my Connect refused to play music, so I reset it.

I have been able to add the Connect again but I keep getting an error when trying to register the device.

I’m not sure whether this is Sonos’ way of telling me that the update has kicked my Connect off the system or whether it’s a bug in the app.

I have the previous version of the app in another iPhone but that is now displaying a message forcing me to update - the app won’t work any more. 

In my case, the only way I’ve been able to get a stable connection across the house is with the Boost, so if that and the Connect are no longer able to work with the system (and they’re not selling a Boost replacement), I will have little choice to get rid of the rest of my Sonos gear, as it won’t be fit for purpose.

This looks like a complete and utter disaster.

I am having the same problem. Just received my Ray and was prompted to update my app on my phone before adding the new speaker to my system, which I did. When I get to the “register” phase of setup, I press continue and then the new app crashes. When i tried to open the app using my secondary iphone, it automatically updated the app and the same problem occurred. I also tried to see if I could connect via the desktop app on my Mac. After opening, i am notified that “Sonos needs to get the latest software”, I download it, restart the app and it starts the whole process over again. This update is apparently very flawed. If anyone has a fix, please share as Im sure contacting Sonos at this point will be a frustratingly fruitless endeavor.

Thanks

It looks like there may be some issues with the latest build of S2 as well.

It’s not clear to me how the new iOS controller app managed to knock out perfectly working speakers - that must’ve been an S2 issue.

Hopefully they are aware of that as well.

I suspect this is an even bigger mess than it might have initially appeared. 

Just decided to add Sonos to a new room (2x Era100 + Sub Mini). I already have an Arc+Era300+SubGen3 in my living room and Move2 in my Kitchen. Setup on my existing Sonos speakers have always been a breeze. Sadly (and presumably due to the new iOS app) I am not able to add my new Era100s and Sub Mini. They do seem to connect to my WiFi, but are now showing up in app as “Not Registered” and attempt to fix keep failing.

Take them back to the shop and see if this * passes. If it does, buy them again new. Be very wary about future Sonos press releases as they lie.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

That’s a bit of a sledgehammer approach. Obviously SONOS F-ed up here, but happy to hold onto my speakers while they fix it on their end.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I would 100% return something I was unable to add and check again in the future.  Why have them sitting gathering dust with return period and warranty ticking away needlessly?  Not a sledgehammer approach at all in my eyes.

A lot of people on here are complaining about the missing features and UX issues with the new app (that’s what the media are reporting on too) but if this update has rendered folk’s speakers completely dud, I would hope that Sonos are prioritising that over minor issues with the new iPhone app. I have spent thousands on my setup and as of yesterday, most of it is useless - I don’t care about minor issues in the app (as much), I want my speakers working.
 

UPDATE: The app is no longer crashing when I try to click the continue button to register my new Ray speaker, however, it progresses to the point where it tries to link the new speaker to my account then fails every time. I have tried the suggested restarting of my router, phone and speaker but the same problems exists. Has any one had any luck on their end yet?

#dcbussey

No change at my system. Still crashes and goes back to “homescreen” on my iPhone