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Contributor I
May 13, 2024 2:17 AM UTC
Question

app defaults to wrong speakers when changing music selection

So the latest update is terrible. I have a Sonos beam and 2 satellites in the living room and a Sonos move 2 in my garage. The system in the living room is for movies and tv and I hardly ever use it for music. I listen to music in the garage as that’s where I work. In the new app , when I go to play music it defaults to the living room. So I have to change it to the garage. No biggie. Problem is that while listening to music in the garage, if I decide to change channels or genres it automatically defaults back to the living room instead of staying with the move 2 that was already playing music. Is there a way to change the default speakers to the move 2 and not the living room system? 

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43 replies

Lyricist I
May 31, 2024 5:21 PM UTC

I feel the primary frustration here's the lack of response from Sonos Tech Support? We all understand issues appear on updates and new systems, but a lack of communication is a sad sign considering all the technologies we have to communicate with these days.

We would love to hear from Sonos…...

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Bumper
May 31, 2024 5:28 PM UTC

I feel the primary frustration here's the lack of response from Sonos Tech Support? We all understand issues appear on updates and new systems, but a lack of communication is a sad sign considering all the technologies we have to communicate with these days.

We would love to hear from Sonos…...



Yup The least they could do is add it to the page they posted bugs before. There’s a bunch they should add and include potential work arounds to cut down on frustrations. 
 

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

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Lyricist I
May 31, 2024 9:23 PM UTC

Experiencing exact same issue.  This update is absolutely horrendous. Needs update ASAP or go back to original version until it’s figured out.   

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Trending Lyricist I
Jun 1, 2024 2:57 AM UTC

The only solution I’ve found is to move all the speakers to the same room. That way it doesn’t matter which speakers play or don’t. 😁🤗

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Trending Lyricist I
Jun 1, 2024 5:21 AM UTC

Glad to find this thread. I have the exact same problem. It defaults to the wrong speakers every time. Renaming doesn’t help me loads because I want to listen in different rooms at different times.

 

I am very surprised this isn’t on the bug list as it’s utterly frustrating. The trial and error of changing source, changing speakers several times just to get a source playing out of the desired speaker set is maddening. 
 

Isn’t this functionality precisely what Sonos is meant to be all about? Amazing this got through testing. Or are we testing now?

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Lyricist I
Jun 1, 2024 12:14 PM UTC

Same damn problem. Defaults to my ancient Playbar in the kitchen which is used for the TV only. Looks like some genius put them in alphabetical order on the App. Do some user research and proper interaction design SONOS!

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Trending Lyricist I
Jun 1, 2024 5:30 PM UTC

Another problem I’m experiencing is intermittent dropout, when it reconnects I have different volume level. This is ridiculous. FIX IT!! Never had it with the old app. I’m also wondering if it has anything to do with Sonos radio. I tried it and I don’t like it. 

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Lyricist II
Jun 2, 2024 5:40 PM UTC

I’m relieved that this is a universal problem, and mortified that Sonos would ship this app in this state. If I’m listening to a song and pick another song, how in hell could it possibly think I want the song to play in a different room?


What an absolute waste. If I could return my $3,000+ of Sonos *, I would. It went from magical to trash in the course of the last five years. Truly disgraceful. And by the time the software works again (if ever), I’ll be told my system is no longer supported. 
*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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Trending Lyricist I
Jun 4, 2024 3:23 PM UTC

Today’s update has remedied this issue for me. Thanks Sonos. Would’ve been nice to know it was on the way but happy it now appears fixed. 

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Lyricist II
Jun 4, 2024 11:51 PM UTC

Good call, issue fixed. Now if Sonos would just fix the bug that stops a song about four seconds in until I restart the song then that would be great…

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