app defaults to wrong speakers when changing music selection

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So the latest update is terrible. I have a Sonos beam and 2 satellites in the living room and a Sonos move 2 in my garage. The system in the living room is for movies and tv and I hardly ever use it for music. I listen to music in the garage as that’s where I work. In the new app , when I go to play music it defaults to the living room. So I have to change it to the garage. No biggie. Problem is that while listening to music in the garage, if I decide to change channels or genres it automatically defaults back to the living room instead of staying with the move 2 that was already playing music. Is there a way to change the default speakers to the move 2 and not the living room system?

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A

arobb24143

Lyricist II

Same problem…I use my Move mostly as I go from office to back patio etc and music goes back to living room when changing music. If I swipe down so I can go into the Move product settings to check battery level…when I go back to the music screen it’s already changed back to the living room even though it continues to play music on the Move. When I change back to the Move…it stops playing, takes 10-15 seconds, and then goes to the next song.

This is what you get when you substitute false “courage” for customer and commitment.

If Sonos wants to show real courage, upgrade your tone deaf CEO from CEO zero point nothing to CEO 2.0!!

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Bumper

Same problem…I use my Move mostly as I go from office to back patio etc and music goes back to living room when changing music. If I swipe down so I can go into the Move product settings to check battery level…when I go back to the music screen it’s already changed back to the living room even though it continues to play music on the Move. When I change back to the Move…it stops playing, takes 10-15 seconds, and then goes to the next song.

This is what you get when you substitute false “courage” for customer and commitment.

If Sonos wants to show real courage, upgrade your tone deaf CEO from CEO zero point nothing to CEO 2.0!!

Have you tried the possible fix of renaming your rooms?

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A

arobb24143

Lyricist II

Yes...no change

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Eldoux

Lyricist II

Completely agree. Have the same problem. I don’t want my speakers to be called A Kitchen B Office C Family Room.. Just fix it!

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JRon2

Contributor I

I’m having the same issues. I suggest Sonos add the ability to choose between 3 defaults: None (no speaker), the previously used speaker, or a specific default speaker. Personally, I’d prefer None, since I change rooms frequently. In the meantime, I’ll go back to using the Spotify app to choose my music. It defaults to the phone speaker and then I select the desired speaker. I do like the organization of the new Sonos app, but it’s no good if it defaults to the wrong speaker.

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Triplea236

Lyricist I

The whole selling point for Sonos was that is was easy to use… after bringing my roam on travel and not being able to get it to Bluetooth without (wait for it) wifi I assumed Sonos UX couldn’t get any worse. This mode recent app has made the several $1000 in speakers I have basically unusable. As others have said the music regularly defaults to the wrong speaker, won’t group, wakes up the baby by playing in his room not downstairs (despite selecting). Just a complete fail and embarrassing showing. Every app update gets less usable… but at least the pop up ads they put in work! FFS people, I’m done. Will be changing over to something like Google or Bose who seem to give a damn about their users being able to use their products

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iprint2

Lyricist I

Hey SO-NO’S

Any response from you on an update to fix the default issues of your current alpha order of the rooms, etc? Your loyal clients would love to hear from you on a course of action and timeline. Communication is a good thing :)

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jgatie

The whole selling point for Sonos was that is was easy to use… after bringing my roam on travel and not being able to get it to Bluetooth without (wait for it) wifi I assumed Sonos UX couldn’t get any worse. This mode recent app has made the several $1000 in speakers I have basically unusable. As others have said the music regularly defaults to the wrong speaker, won’t group, wakes up the baby by playing in his room not downstairs (despite selecting). Just a complete fail and embarrassing showing. Every app update gets less usable… but at least the pop up ads they put in work! FFS people, I’m done. Will be changing over to something like Google or Bose who seem to give a damn about their users being able to use their products

Don’t know about Google, but Bose famously discontinued an entire line of smart speakers and brought out a new line that was 100% incompatible with the speakers it had been selling up until the day before. Think about that, you could have bought a bunch of smart speakers that were obsolete the very next day. And people thought Sonos making speakers “obsolete” that hadn’t been sold in half a decade (and actually kept them running as they had been right up until now) was bad?

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