Ace Headphones - no system integration !!

Yeah anecdotally it seems that when the app fails for me it’s paused due to waiting for some web content to load. I’m waiting out updates in the hopes Sonos fixes or adds cloud capacity or whatever. 
 

Makes me wonder if those people who are having most issues with the new app are also those with less than stellar Internet connectivity.

I'm not the best example for a heavy Sonos user (Arc, Sub, and a pair of Ones is the scope of my system), but I ​​​​​do have Gigabit Internet. I wonder if that is playing a part in why I have no connectivity/lag issues with the app? 

It’s not just the speed of the internet it is the speed of any processing done in the Cloud.

Given the way that the new App was rushed out there is a very good chance that they did not get the capacity planning right for the services.

Another area where we need to wait for Sonos as they will have access to all of the data points required to make this better.

I don’t think it’s speed of the connection as it isn’t a large amount of data. 

I don’t think speed (within reason) is the most important thing, I can live with the speed of the new Sonos App as it stands right now.

In fact if I don’t fully close the App and just background it instead, then the App launch-time is mostly irrelevant, as it’s then ready to go almost straightaway.

My local library play/pause is near instant too.

Just some of the MSP service connections/navigation, need speeding up a bit - waiting say two seconds for the music to start after pressing the play button, could be faster (I think), but it’s not a priority. Although my Amazon Music/Player App, which is similar to the new Sonos App, is really quick in this regard, by comparison.

Include the missing features, some improved screens for the Tablet controller and sort the various bugs mentioned and I’ll be more than happy. It’s just not all going to happen overnight, so I can’t see the point in ‘banging on’ - it’s not likely going to change the overall outcome.

It might perhaps prioritise some of the work for the Sonos Engineers, like ‘voice-over’ features for some users (rightly so) and address what many ‘collectively’ see as important features, but I don’t think that Sonos will backtrack, nor include support for old library sharing protocols etc. It’s why I’m just going to wait patiently and see what happens. 

Meanwhile it’s truly a shame that those who need genuine support just to get their products installed and working are being ‘drowned out’ from being heard, by those (repeatedly) complaining about the ‘same’ things  that we ALL know about already.

None of these things will deter me from getting the Sonos Ace by the way… which is what this thread is about. I’m not yet sure how the Ace will fully integrate with the new Sonos App, but we shall have to be patient there too and wait and see.

Yup truly a shame. Though one might say that the true shame is with the company that caused these issues in the first place.  
 

Maybe you could revive the massive complaint threads with the thousand posts and people would resume posting in there? Or the mods could combine threads together to help with the volume. 

I’d like to see the ’too numerous to read’ posts and smaller threads put into the (existing) main threads and then put those under one category called ‘New Sonos App’, or something similar.

It might just help everyone to perhaps then see the wood from the trees.

I’m at the point where I’m just unsubscribing from some threads anyway, as the things being mentioned now, have mostly been said already ..and previously responded to aswell.

Sonos has tried to consolidate threads in the past, but there were howls of censorship from the people just here to watch this place burn.  Those types have an irrational fear of anything positive bubbling up to the top of the page and overtaking their hundreds of piling-on posts.  They take it very personally if even one person gets a solution to their problem or (God forbid!) seems to like the new changes. 

I’ve been a Sonos user for a few years now, I have loved its flexibility, the only downside (especially since lock down) was the lack of headphones option. I have been keeping an eye out for Sonos to enter the market, firstly hoping they would whilst understanding why it posed a difficulty - as headphones enable someone to have a minimal Sonos network then I got excited as rumours emerged that Sonos had acquired patents etc and were entering the market, I held off on buying new headphones, probably for a few years.

I had Bluetooth headphones that I could connect to other devices, but I wanted Sonos ones to connect to my music catalogue, without a device and especially be able to play my vinyl through them.

Anyhow fast forward to receiving notification this week that they were soon to be available! I pre-ordered excited by the prospect. Then I read the scant reviews (as they are not ‘available’ yet) my excitement turned to disbelief that these weren’t actually Sonos headphones in terms of the system, there were effectively Bluetooth headphones to connect to other devices. I still can’t believe it!

I cancelled the order with a hint of sadness I must admit. That sadness turned into disappointment last night when reading community posts. So today I have been looking into alternatives I knew were there but I didn’t entertain as I was waiting for the Sonos solution. Anyhow £50 later I have a splitter box taking my vinyl output to either the Sonos amp or to my new Bluetooth transmitter. £50 is hardly audiophile quality but as a proof of concept it’s working - I’m listening to vinyl on Bluetooth headphones, just sadly without my Sonos. 
 

In terms of revenue stream I’m probably not a huge loss for Sonos although I jumped at buying the product - what this situation has done is that is that has made me look at alternatives, which I was happy not to do previously, I was happy to pay over the odds because I wanted the integrated system. 

Anything with the name “sonos” should certainly work with their system. This is not a lost opportunity, it is a complete waste of time and bait-switch. Total fail. Useless. As expensive as my Apple Max headphones without any of the capabilities. I’ve wanted Sonos-direct headphones for beside my bed forever … the wife doesn’t like the sound on TV and every solution I’ve tried thus far has been ineffective. If they’d done this right, I’d have purchased a few pairs in preorder sight unseen.

Oh and yes I agree, the new app is a total pile of schnit and makes me push way more buttons for even less convenience. Why are the product developers so deaf?