Contributor I

Ace Headphones - no system integration !!

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No integration with my Sonos system !!!!!!!

We’ve all been waiting for headphones we can add to our Sonos systems like any other Sonos speaker product.

These new Ace headphones are just fancy bluetooth headphones - no better than Sony or Bose.

First the app upgrade disaster and now headphones that won’t work as part of an existing Sonos system.

Ridiculous!

It’s a “no purchase” from me!

Sonos Ace

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Bumper

Little doubt the new Sonos App is here to stay and I’m sure it will improve with age. I like to keep my glass ‘full’, rather than ‘half empty’. Not that I’m currently having all that much trouble with the new App anyway.

Unlike many others, it seems …it does happily play all my MSP services and local library tracks to any/all my speakers. (Gosh even I’m now getting sick of mentioning these things and posting videos and screenshots etc. but it’s certainly true for my Home setup here).

Yes we know it’s working well for you Ken.

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G

Greenland

Prodigy I

It works for me - I just detest the aesthetics and the jumbled layout - clumsy design.

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🎵 First We Take Manhattan Then Berlin 🎵

G

Gaham

Headliner I

Little doubt the new Sonos App is here to stay and I’m sure it will improve with age. I like to keep my glass ‘full’, rather than ‘half empty’. Not that I’m currently having all that much trouble with the new App anyway.

Unlike many others, it seems …it does happily play all my MSP services and local library tracks to any/all my speakers. (Gosh even I’m now getting sick of mentioning these things and posting videos and screenshots etc. but it’s certainly true for my Home setup here).

Yes we know it’s working well for you Ken.

If only the app worked as well for everyone as it does for Ken 😁

One thing that I’m pretty sure of is that when it says “system not found” it actually means “searching for system”.

Whenever I see messages saying my system is broken I’ve been ignoring them and restarting the app until the system shows as working.

This makes the user experience rubbish but I seem to have avoided losing speakers and other major problems.

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Bumper

It works for me - I just detest the aesthetics and the jumbled layout - clumsy design.

I like the aesthetics. I like the new home screen. Don’t like the missing features, the extreme lag, the “something went wrong” messages.

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Ken_Griffiths

Little doubt the new Sonos App is here to stay and I’m sure it will improve with age. I like to keep my glass ‘full’, rather than ‘half empty’. Not that I’m currently having all that much trouble with the new App anyway.

Unlike many others, it seems …it does happily play all my MSP services and local library tracks to any/all my speakers. (Gosh even I’m now getting sick of mentioning these things and posting videos and screenshots etc. but it’s certainly true for my Home setup here).

Yes we know it’s working well for you Ken.

Just a little slow in some places, but it works to play all audio on my speakers - and of course I (and everyone) acknowledges it needs improving. I’m confident the new App will improve too, with age. I’m perhaps more patient than some others, but I’ve also not faced the problems that some have, such as (not an exhaustive list):

Use voice over
Setting/editing alarms.
losing connection to speakers
Local library not working
Not able to setup a product or Trueplay tune

i have every sympathy for those that have these issues and ‘yes’ they each need support/help but many voices are being drowned out here because of others posting stuff (sometimes repeatedly) about missing features or complaining the App is slow - that’s not going to solve anything - we all know those things already.

Some users need to let through those who genuinely need help to get their system working. Then wait for the new App to improve with each new update.

There are many other Apps that can be used for music playback on Sonos, without even opening the new Sonos App once their products are up and running on the local network.

Also there is absolutely nothing wrong with Sonos hardware - the build and sound quality is excellent and I’m sure the Ace will be of the same high standards too.

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Bumper

“Some users need to let through those who genuinely need help to get their system working.”

People posting the same thing over and over is a side affect of making some of your users angry by taking away features and releasing a very buggy app.

Sonos could create an accessibility sub community, or app bug or complaint specific sections. improve the search, combine threads, pin helpful threads with solutions to bugs.

Asking people to not post or self moderate is not realistic imo. But Sonos has the tools to deal with it if they choose.

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Ken_Griffiths

All I can say @Bumper is you must have an issue between you controller and your speakers that store the information. Maybe try changing the associated product, or looking at the SNR readings. - if you’re using SonosNet, then go over to your WiFi signal, which is often faster these days and blacklist/whitelist the products to ensure they use the 5Ghz band wherever that’s practical and available to you.

You should then get the controller up and running within seconds… all being well.

It takes around 7s to load up my Home-screen with 18 MSP services (including local library) and 10 Sonos rooms (25 products) all running on a WiFi-6 AX WiFi network … I don’t choose to wire anything Sonos, apart from the NAS box.

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Gaham

Headliner I

Also there is absolutely nothing wrong with Sonos hardware - the build and sound quality is excellent and I’m sure the Ace will be of the same high standards too.

I think this is the point that is missing in the “confusion” Sonos have broken the App that we use to manage and configure our systems but as far as I can tell the speakers themselves are still fine.

This is the base assumption that is driving my don’t believe it when the app says my system is broken approach. I’m trusting that my speakers are still correctly configured from before 7th May and I’m not going to change anything with the App until I am 110% sure it is working.

In short I’m assuming the app is wrong not my speaker configuration and have zero trust in the app for anything more than selecting and playing music.

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G

Gaham

Headliner I

All I can say @Bumper is you must have an issue between you controller and your speakers that store the information. Maybe try changing the associated product, or looking at the SNR readings. - if you’re using SonosNet, then go over to your WiFi signal, which is often faster these days and blacklist/whitelist the products to ensure they use the 5Ghz band wherever that’s practical and available to you.

You should then get the controller up and running within seconds… all being well.

It takes around 7s to load up my Home-screen with 18 MSP services (including local library) and 10 Sonos rooms (25 products) all running on a WiFi-6 AX WiFi network … I don’t choose to wire anything Sonos, apart from the NAS box.

As things stand I think people need to be careful about assumptions on what else might be wrong. Troubleshooting a WIFI that was working with the old app would be a last resort in my book.

The app has clearly introduced a new variable because of the Cloud integration and my guess, and it is a guess, is that some of the improvement we have seen is down to Sonos adding processing capacity to their Cloud servers.

Unfortunately patience, something I lack, is the key here because we need Sonos to fix the critical bugs, add the missing features and optimise the code. They will most likely be iterating in that order so performance will always be last on the list. There is no reason why the App cannot perform at least as well as the orange one but it will take time.

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Bumper

All I can say @Bumper is you must have an issue between you controller and your speakers that store the information. Maybe try changing the associated product, or looking at the SNR readings. - if you’re using SonosNet, then go over to your WiFi signal, which is often faster these days and blacklist/whitelist the products to ensure they use the 5Ghz band wherever that’s practical and available to you.

You should then get the controller up and running within seconds… all being well.

It takes around 7s to load up my Home-screen with 18 MSP services (including local library) and 10 Sonos rooms (25 products) all running on a WiFi-6 AX WiFi network … I don’t choose to wire anything Sonos, apart from the NAS box.

Oh I get a controller working within seconds, except it’s Sonosphone not the new app. The Sonos app when it works loads quicker than the old one for me, but it isn’t reliable yet (for me).

If it takes 7! Seconds for your app to load you should check it out SonoPhone or your network.

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