Skip to main content
Enthusiast I
August 5, 2015
Question

A huge step backward--what are you guys thinking?

Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time.

I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    280 replies

    August 6, 2015

    Most of those threads I'm sure have been migrated over, but they're unsorted. Our team's going through them and getting them in the right place, but it'll take some time. They have to get put into the proper board so that the community is cleaner. Stick with us, we're working on it.


    I see all 62 threads now, so I have to commend you for that. Perhaps I was too quick on the draw:-), sorry.
    GreenI
    Avid Contributor I
    August 6, 2015
    Hello,

    Is there an equivalent to the New Posts in the old Forum which would list all posts/threads updated across all topics.... I used this every time I visited.
    August 6, 2015
    See active since last visit under Activities in your profile. But it doesn't take you to the last post of the thread.
    BarryM
    August 6, 2015
    [quote=Kumar]
    Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.

    The number next to topics shows 64, but when I click it, it goes to a page with 25 topics. What am I doing wrong?

    Are you using the mobile platform version?
    All 62(! :)) of your threads are linked in the pc based version.
    So it appears to be a bug or limitation on the mobile version (?)
    August 6, 2015
    62 threads are now visible, see my post above to this effect - and I just noticed that posts aren't numbered!
    BarryM
    August 6, 2015
    Ok, and I have just noticed that the mobile version pauses after 20 or so threads, but another scroll-up action fetches more. ie. no page 1|2|3 button indication like there is on the PC version.
    Dave
    Headliner II
    August 6, 2015
    I'm finding the new site buggy and all over the place and really frustrated that on the iPad it loads the full site version when it should really have been a responsive layout - was this site built by programmers and not web designers. The mobile site isn't good either and again really frustrated - I don't sit at my PC/Mac all day like some and 99.9% of my time on the sonos community would be on my iPhone 6+ but now I feel I can't use the new site on my iPhone or iPad and it will limit me as to when I participate here.

    I did wonder when I knew of the new community how well the mobile versions would work and as an ex web developer (not programmer) I understand and know that user experience is number one for users - yes functionality is key but if the layout and look and feel of the site is poor then users will get frustrated and leave. Also sitting at your PC/Mac is antiquated (unless that's part of your job) and most of my browsing is done via mobile devices - really I could sell my iMac for the amount of time I spend on it.

    Yes I know that the new community will take a while to settle down and for the team to iron out the bugs but I just think they haven't thought about the demographic of user who visit this site on PC/Mac compared to Mobile device.
    Sonos Boost - PlayBar with Surround Sound Play 1's (Living Room) - Stereo Pair Play 1's (Dining Room) - Stereo Pair Play 1's (Kitchen) - Amp with two Canton 845 ceiling speakers (Bathroom) - Sonos Move - HomePod Mini x1
    buzz
    Grand Maestro
    August 6, 2015
    99.9% of my forum (Community) activity is on a keyboard. I don't enjoy "typing" by touching a slab or brick. And, I can be so much more productive with more screen real estate. And, in my opinion, the current trend for lots of white space in layouts wastes a bunch of real estate and my time.
    BarryM
    August 6, 2015
    And, in my opinion, the current trend for lots of white space in layouts wastes a bunch of real estate and my time.
    Yes. There is a lot of wasted space vertically, with over large fonts in the heading lines, and the decision not to include the tool bar functions into the site heading bar.

    But even worse is all the wasted horizontal space. They are barely using 50% of the width of my screen.
    Lots of scrolling and page response delays.
    Renowned Enthusiast II
    August 6, 2015
    Ok, it is early days but I a few things I have noticed in no particular order:-
    I have been on the Sonos forum since 2007 but now I am a "Novice"!
    Where has the unsupported area gone?
    How do I see New Post since my last visit?
    7x CR100, 2x CR200, 5x SP100, 1x ZP80, 7x ZP100, 1x iPod Dock, 1x Boost, 4x Play 1, 3x Play 3, 2x Play 5, 1x PlayBar & 1x Sub.