A huge step backward--what are you guys thinking?

Apologies Ratty, i answered the question of the wrong person, sorry no offence meant.

I just received a community survey and directed them to this topic. Lets hope someone has noticed a nosedive in community activity and actually plans on doing something about it sometime soon.
As it's now a year since this board debuted I somehow doubt it's going to receive anything like the remedial attention demanded. Maybe it's headed for a complete overhaul/replacement?

Apart from the odd thread with some earnest discussion this 'community' is now mostly a support site. Part of that may be a simple reflection of the changing demographic in the user base, the amount of time/money/commitment the user is willing to expend, and the fact that for longstanding customers Sonos 'just works'.

I have come back after being away for a "few" months and still not change, despite the promises. I love Sonos and I loved the old site (now long gone it seems) but this Community thing is just pants.

I used to check the Sonos forum every day without fail unless out of the country, now I go months and months not looking in because when I do I cannot find anything interesting to look at. A forum for interested users and a support site for support questions how hard is that? Not very we had it a year ago!

Well said TJRL! My enthusiasm for my Sonos has been well and truly trashed since the move from the previous forum to "this Community thing". Riddled with spam, it no longer stokes my urge to post on it, which I used to do quite regularly. Why Sonos continues to stick with Insided I just cannot fathom! I note that Kenneth R (the original and main proponent of this new board) has mysteriously vanished from the Sonos scene. I suppose it's too much to hope he is quietly beavering away in the background to fix its myriad shortcomings?

Not very impressed either by the changes imposed in recent software revisions. They seem more geared to new customers, with scant attention paid to the needs of the older and longer term Sonos client base. Lots of promises to pass on comments to "the team", but nothing very much ever happens.

Not very impressed either by the changes imposed in recent software revisions. They seem more geared to new customers, with scant attention paid to the needs of the older and longer term Sonos client base. Lots of promises to pass on comments to "the team", but nothing very much ever happens.

When an earlier update a few years ago caused problems for people with large Sonos installations I got very little sympathy here on the forum. Back then I predicted that eventually Sonos would change something that my critics would find unacceptable and then they would see how it feels to have features they were happy with get disrupted just to appeal to new users with no attention paid to the needs of existing customers. I think with this most recent change many of those people are finally seeing that this is indeed the case.

Oh jeez, give it up. The fact one poster may find a current situation to be unacceptable does nothing to legitimise another's complaints about something else. People can find one thing an imposition and still find other things to be petty whining. This especially applies when comparing complaints about a support website vs. the actual software being supported. That's not even apples and oranges, it's apples and orangutans. :rolleyes

Yes. Petty whining.

Not to mention constantly complaining that Sonos doesn't enact a technically unsupportable, financially unviable policy of developing, maintaining, and allowing for release every software version ever made going back over a decade in order to placate the wishes of a tiny fraction of its users who want to remain frozen in time but not lose any functionality, while still being able to add new devices. This insane request has nothing to do with not liking a support site, and has everything to do with . . . (now saying it a third time) - Petty whining!

Do as I say, not as I do.

Yes. Petty whining.

Not to mention constantly complaining that Sonos doesn't enact a technically unsupportable, financially unviable policy of developing, maintaining, and allowing for release every software version ever made going back over a decade in order to placate the wishes of a tiny fraction of its users who want to remain frozen in time but not lose any functionality, while still being able to add new devices. This insane request has nothing to do with not liking a support site, and has everything to do with . . . (now saying it a third time) - Petty whining!

Not even a remotely accurate description of my position. My recurring theme in every thread has been that Sonos needs to find a way to prevent disruption in large installations where frequent hardware obsolescence (controllers) or feature changes (players unintentionally coming off local mute due to a group volume change) simply do not scale well and cannot be managed the same as they are for somebody with only 3 or 4 Sonos zones.

If some of the suggestions for how they might do that are impractical then fair enough, I'm fine if they pick some other way to address this as long as they do address it. As far as this issue being petty, I'd say no more (or less) so then the current concern over the changes to the queue. What is important vs. what is petty seems to vary based on whether the feature in question is used by the person handing out the labels... which was the point I was making in the earlier post.