Fix & Optimize

Hi, I have a problem switching my Sonos setup to wired connection (due to dropouts in wireless mode). I am trying to connect Sonos speakers to the same DHCP service when wired as when they are wireless (wired and wireless connection share the same VLAN, as my phone on which Im trying to set this up does - since it works in wireless, the problem shouldn’t be there). Ethernet cable is in tact (i even see there is some traffic on the port when I look into the switch web interface), however when I try to disable wifi in Sonos app/when I turn off the SSID to which they connect, do not get a connection (can’t even ping the device). When i look at IP:1400/status/ifconfig after it gets back online to wireless, it shows under eth0 that majority of RX packets were dropped… This is weird, since it goes through exactly the same switches, as my AP and it enters the router through the same trunk - I don’t see any way how when it goes through AP it would get accepted, but when it goes through cable i

Anyone having an issue playing Sirius XM 70/80’s Christmas channel (780) on your sonos system?  Every other station works fine but that.  It plays fine directly on the sirius app.

Hi,Anyone having problems listening to SiriusXM Holiday Channels?  I am able to listen to some of them just fine.  Others, like the newly added channels this year are not working.  I get the message “Unable to play the selected item”.  The problem seems to be with the streaming channels in the 700s.  776, 778, 781, and 784 seem to play fine on my Sonos system.  Streaming channels 780, 783, and 785 do not play at all.   I went to the SiriusXM “Listen Now” site and can play all of these channels.  Any ideas on how to fix this would be appreciated.  I am looking for a solution, not opinions.Thank you. 

Hi all. Having a few issue trying to casting to work from the Plex apps.  I can play my plex library directly from the sonos app so think my plex media server is set up correctly. However, when I try and cast from the plex/plexamp app sonos gives an error:The leading numbers are the internal ip of the NAS running the plex server and the last number is the port. Same song plays fine from sonos app. Not sure if the issue is on sonos side, plex side or something with my network... Diagnostic from just after the screenshot 2007402986, hoping might pinpoint where the issue is...Attempting to troubleshoot, I switched from a sonosnet setup (with playbase connected to router via ethernet) to Wi-fi following a suggestion on the Plex forum. Didn't help so I switched back.  Now I'm not sure if everything is as it should be. All players, other than my Move, are WM0 which is good, however, my router is showing my playbase as connected via Wi-Fi, not ethernet.  So I tried disabling the playbase Wi-F

Hello.I’ve been using Sonos one since 6 months or so, and just recently the connected Spotify have been acting weird.At the moment I can’t play music that I’ve connected through Spotify on to my Sonos.Some tracks are playing for a few seconds, then switches to another one, and another one.Some tracks Sonos just skips.If I access the tracks via Spotify it’s working, but as soon as I connect my Iphone 11 PRO Max it continues at the same way than before.Anyone having the same problem?

I have 11 Sonos devices. 9 are connect amps all connected via Ethernet and a switch to the router. 2 are Sonos 1s connected wirelessly. All of the Amps play nicely no matter the grouping, and can be added/removed/controlled perfectly. When I add the 1s to any group of Amps—-many problems. It struggles to get added to the group, requiring several tries. Once connected, problems adding songs to the queue, problems starting a station, and if it does start the 1s cut in and out.  I also have a playbar Ethernet cornnrcted and the Sub wireless.  suggestions?

And I see here that in 2018, 2 + years ago, SONOs was working on a fix.  Anyone know the status of the FIX?  Thanks.

Been using Pandora for two years without problem. After the last Sonos update the system keeps skipping songs, stops randomly and gives me messages stating that it lost connection to Pandora, or that there is not enough network bandwidth or that it can’t find the Sonos system. Nothing else changed in my system, all other wireless devices work fine and I can stream 4K Tv without problems ??? What gives ???

lost my speaker connection between Yamaha receiver and older Sonos Connect

Hi, late last week my sonos play 1, 3 and 5 (all legacy models) just stopped working one night. Woke up and they were no longer listed as devices on the app. Have tried re-adding them, they don’t seem to be able to connect to my wifi network (password is correct but the error I get says it’s not) and then I’ve tried adding them as wired devices. This seems to work, however I then have to move to their room which involves unplugging them and then they disappear from the setup. Vicious cycle! Seems suspicious they all stopped at the same time?

Hey,Had a playbase connected to some play Ones as part of a surround sound but the playbase lost connection. De-coupled them all and factory reset. The Ones came back no problem but the playbase refused to connect at all.I’ve hard wired it to the router, I get a green flashing light when I plug the base in… the app then recognises that it’s there starts to go through set up but stops saying connection has been lost… any ideas?went ahead and sent some diagnostics up front… the number is 1807319793. tried using iPhone and iPad to run set up...

Bonjour,j’ai aussi des problèmes comme des millions de personnes Votre produit de sonos arc.  J’ai une tv Sony x900h et le son s’éteint 10 fois par jour en mode Earc sur netflix.j’ai tout fait votre protocole de tout débrancher mes appareils même le modem routeur, téléphone et sonos arc et tv et fils hdmiquand le problème sera réglé ?  Je ne prendrai pas de chance, je retourne votre produit... 

I have a total of 4 sonos connect in my home for different rooms which can be synced. Recently only one of the rooms cuts out after roughly 15 minutes of play regardless of if its tv sound or music being played. i have reset the system to factory settings, upgraded the wife etc and the same issues still remains  

When streaming podcasts (doesn’t matter which podcast) through my different Sonos devices, they always interrupt after 22 min and jumps to the previous podcast episode. It is extremely irritating and I have no clue what causes it. I have restarted my router, updated firmware on the router, restarted all Sonos devices, updated the app etc. but nothing helps. Any ideas out there? 

I know there are a lot of questions regarding the system losing connection, but I believe I have a different situation than those I’ve seen described.  My system often can’t be found on my Android phone.  Sometimes I can play an album, and while it continues to play (off of my NAS) I am unable to get back in to change albums - the system is not found.  However, my wife, who uses an iphone, remains connected without issue.  We can be in the same room and I get a message that the Sonos system can’t be found and from her phone everything works perfectly.

New issue surfaced with Iphone 7, when trying to connect to Sonos (which has been fine for years) the app says it cannot find the device on our wifi.  The Sonos system is fine on the same wifi system on multiple others phones, tablets, computers etc.  I have reinstalled the app, rebooted the phone, rebooted the Sonos system to no avail.  

Since this update dropped ive started having random sound drop outs, this happens randomly and i wouldnt say frequently maybe a couple of times in an hour and its only for a fraction of a second but its very frustrating. I can only assume its due to the lpcm update as when i listen to anything from an atmos or digital source it doesnt happen. Was wondering if anyone else had had this or if it were just me. Using through shield and xbox series xIm using the arc with an arcana, but as it had no problems before this update i can only guess its this.

I have two Fives, paired in stereo.  The bass output is less than my Sonos One.  Or my Move.  I have tried it with the following configuration:paired as stereo not paired as stereo after utilizing TruePlay after turning off TruePlay With Spotify With a line-in turntable With TuneIn Radio And yes, I also manually adjusted the EQ bass setting to +10. I am seriously underwhelmed.  My One and Move (and Play: 1) all have a richer sound, bass, etc.   For reference, I’m not listening to ‘bass heavy’ tracks, mostly just jazz, but when i do put on Outkast for example, no bump.  When I have these Fives grouped to my Move, the move is putting out considerably more bass on the same track at the same time.  What gives?  

See Diagnostic 438829679. One track is missing from an album that is visible on Apple Music. Re-scanning library does not address the issues.

I’ve just upgraded router to handle 1gb service and now sonos app won’t keep connected to system. I originally tried to update WiFi name/password but when that seemed to fail I tried multiple times to just reset everything and reinstall system from scratch. It works fine for a bit but once we turn off music then go back to it later the system is gone again. Meanwhile Alexa app still sees everything fine and can control speakers.  this is diagnostics if it helps: 1789496550 Thanks in advance for any suggestions. 

Been trying things all day and this is driving me mad.I have the Sonos arc hooked up to the LG via the HDMI Arc. I also have a 1TB Sky Q box.The issue is around the Sky Q sound. In the audio visual settings, the sound for Digital audio optical HDMI sounds better on original vs Dolby Digital. Much fuller and I can’t quite work out why! Thought it would be the other way around and I’ve tried on a bunch of HD channels.LG Tv settings are as follows;DTV Audio Setting - AutoHDMI 4 - BitstreamDigital Sound Out - Pass ThrougheARC - ONAm I missing something or got something wrong? Any ideas?

Unable to play any music from Amazon. Disconnected and reconnected amazon account, but keep getting "requested operation failed, please try again" Diagnostic submitted, 865678127

Hi I have had a P5 / 2 for a while now and have been able to stream the TV audio via my AppleTV, after what I suspect is an update of the AppleTv to version 14.2 I can no longer select it as outgoing audio in the AppleTv.Can anyone answer if Play: 5 gen2 is compatible with Apple's version?

Hi all,I’m at the end of technical expertise with these damn Subs!! My setup is: 2 x Amps2 x Subs (Gen2)1 x Move1 x BoostConnected to WIFI6 EAX80 Nighthawk via Hardwired ethernet to Boost4 x Sonos in ceiling architectural speakers The problem I’m having is maintaining a connected to either of the Subs. The Amps are setup in my garage about 30metre/300ft away from the sub and boost. Connected to 2 Samsung 2020 model TV’s via ARC HDMI. The Amps work fine with the TV and the Speaker. I cannot get a connect to either Subs. I’ve tried factory resetting so many times that I've probably worn out the connection button - They are found, connected then drop off (the little spanner and then the question mark next to the AMP. What am I doing wrong? Is there a way of hardwiring to each Sub to each AMP? Maybe via ethernet? Diagnostic confirmation number: 833572544

Hi there - I’ve used Sonos for years, first adopter back in the day of controller and control wheel!i’ve recently moved house to a recently constructed 4 storey town house ( 3 years old) which has a basement cupboard with a rack housing the Cat cabling, switch and the BT fibre modem.  I have a BT Smarthub 2.0 (connected to the WAN and switch).  There are 3 connect Amps in the rack feeding speakers in the kitchen, living room and cinema room (all cabled in ceiling speakers).  I also have a Play1 in a bedroom connected via ethernet to the wall socket which feeds into the switch.  The cinema room has a Playbar and Sub, connecting wirelessly (in the next room in the basement to the rack).  I have had zero problems with the Playbar, Sub or the Play1 since arriving and changing ownership / router.  The 3 Connect Amps have all dropped off the App or i’ve had “can not connect” messages, or they have played (radio or Spotify) for a minute or 5 mins, and then dropped.  The room then also disappe