Fix & Optimize

I have a Playbar and 2 x Sonos 1 set up .  The setup works perfectly for everything apart from music streaming, when it continually cuts out.I have fibre to the home and have a physical cable from the router, which goes into a switch and is hardwired into the playbar.Despite this being hardwired, every few minutes (sometimes seconds) the track I am playing via Spotify cuts out then comes back on again.I have submitted a diagnostic (922714838)Can someone please help me, as it is driving me insane?  :( 

I can control Sonos from ANY wifi network, using VPN connection to my home server. All ok and it works.And then there is a stupid limitation imposed by Sonos- I cannot do the same while I am on mobile connection. I could use VPN to appear to be in my home network where my Sonos is but I cannot because S2 app gives me an error.I am probably one of 3 people in the world being bugged by this “feature”. 

Most of my devices (6 of 8) are gone from my system and l can't get them back.

New to Sonos, just purchased SONOS SE. I connect to my Internet modem via a wired connection. Is there a simple way to reconnect if the modem loses power and reboots?I had to unplug/replug the Arc to get it to reconnect. I could not figure a way to reconnect using the app.

I’ve noticed an issue with Sonos seemingly unable to actually switch between multiple Apple Music accounts. My wife and I each have an Apple Music account, each linked to our home Sonos system. I first noticed that Apple Music through the Sonos app only shows my wife’s playlists (Apple Music —> My Music —> Playlists). This happens regardless of which account is selected on the first Apple Music screen. It does not change when I restart the app or my iOS device, or when I cycle through Apple Music accounts. It’s also showing in the other Apple Music menus like “For You” and “New.”  In short, although the screen shows that the Apple Music account has been switched, and there’s a momentary screen refresh like it’s loading, the content displayed does not change.

Hi,I have a SONOS Connect:Amp in my house.  The Connect is running into a 4 channel Monoprice controller which is sending music to 4 different areas of the house; all hardwired in.Everything was working great, until I recently added a SONOS wireless amp to the system.  Most of the the time, the music plays great….but occasionally the audio running to all of the speakers cuts out.  When this happens, I can still hear the SUB playing the music.  This generally lasts for about 10 seconds.  If I happen to pause the music when this happens, the problem is solved as soon as I hit play again.  Otherwise, I just wait until the connection resumes and the music picks back up.I have no idea what’s causing this, but there were never any issues until I added the wireless sub.Any help or ideas would be GREATLY appreciated! :-)Thanks in advance,Matt

I have 2x Sonos One speakers setup in a group.  Occasionally during playback the music stream cuts out for a short period of time so I started looking at the network connections,  I have found one speak with periods of high latency and dropping a lot of packets.  This is only one speaker acting this manner, the other is fine.  Looks like a slowly failing speaker but welcome to ideas.Speakers are 15ft from high power APOnly 12 devices on the AP and they are all at 98% performance or above, which means no issues with connecting to AP or high retries/dropped packetsAP is Ubiquiti AP-HD connected via 1Gb ethernet to Ubiquiti Dream Machine, averages 98% or better performance 24x7I run 2 and 5GHz on same SSID, but again Ubiquiti stats show plenty of radio bandwidth and channel capacity.  Contention is not an issueA look at the 24 hour performance chart reveals the up and down nature of the speaker having this issue--again, the other speaker is fine.  Also, this 24 hour period the speaker was

After several minutes of OK playout from my turntable via an analog pre-amp and Sonos Amp line-in, the sound stops and the line-in source disappears from the panel of choices. Has anyone fixed this problem?

I got a new router, so needed to reset my speakers (5 total, 2nd gen and Move). The methods online and in the app didn’t work. (spent 90 minutes trying, so let’s move on.) So I unplugged all my speakers with the intention of factory resetting them. I removed the app from my phone. Reinstalled the app with my account. I reset one speaker and linked it to my new wifi. This worked fine. When I attempted to reset and install another speaker it appeared to work correctly. Then it stated it had a connection error and I needed to re-login. Which worked. However, the original speaker and my linked music services were removed. I’ve tried this a few times with the same result. Starting with different speakers and using different speakers second. Any ideas on next things to try? Thanks, CJF

3 pairs of Play:1s, each with manually assigned IPs. Tested bandwidth on ATT fiber and getting 300MB+ System has worked fine for past few years. This issue occurred in the last few weeks. confirmation #: 1535401651

Hi I have a play3 and a play5 1st gen. On the Sonos 1 app, i could play them no problems as a pair. Now when I open the sonos 1 app it says I must upgrade to the Sonos 2 app. But the Play5 1st gen is not compatible with the Sonos 2 app.

Not all artists show up in Sonos.Songs in YouTube music libraries are only shown by songs and not by albums.  I cannot believe this is such a terrible experience.  I have been a Sonos user for 12 years., in three homes.   Degusted

I was using Airplay 2 to play sound to a Move, which was in the sun room along with other Sonos speakers. I tried joining the Move to the Sun Room, Kitchen, and Living Room Speakers, and the music would start playing on the speakers, then stop on all the other speakers, but continue playing on the Move. This happened several times when I tried joining them together. Diagnostic Report #254890345. 

Today I noticed that non of my Moves (I've got two) shows how much battery is left when on Bluetooth. The Sonos app only shows an empty battery and no numbers. What should I do? 

Hi,I have a mix of S1 and S2 products running on the S1 and S2 controllers.However now I have been asked to do system updates on both and reauthorize my Spotify account.  Trouble is neither controller will perform the update as it says I have incompatible products on each (I.e the S2 products are picked up by S1 and vice versa).  and I can’t remove the products as it says I have to update first!  has anyone had this issue and be able to help?!  thanks! 

Hello, I have just bought Sonos Beam. In Mediamarkt says has Bluetooth but I can't connect with Android TV Box by Bluetooth.  Help!!! Thanks in advance 

I've seen a lot of similar posts, but nothing that seems to be a 1:1 match with my issue, so here goes... A much more vinyl savvy friend than I recently purchased a turntable for me as a birthday gift. Out of the box it has Bluetooth connectivity; however, being firmly planted within the Sonos ecosystem I went and purchased a Connect so that I could utilize the speakers setup throughout the house. Setup went off without a hitch as I've come to expect with these products and I was beginning to enjoy my small record collection within minutes; however, things took a turn for the worse about 45mins to an hour in... The sound became increasingly scratchy, distorted, and quiet to the point that I had to turn the speakers volume completely up to hear anything. I found an example from a previous post that closely matches what the music began to sound like: https://www.youtube.com/watch?v=ZlnRUo_egoE Kinda similar to a radio station as the signal fades. Being an old record, I thought maybe th

Hey everyone. So, here’s my setup.Xfiniity cable modem router.from there, it goes to a linksys gigaswitch.My google mesh wifi is plugged into the gigaswitch.My sonos is connected to the google mesh wifi.My PC is also plugged into the gigaswitchThe IP on the sonos speakers is 192.168.86.XXX, subnet 255.255.255.0the IP on my PC is 192.168.1.XX, subnet 255.255.255.0I have gone in and configured my network to private on my PCI have also done the firewall config on my windows 10 pc as directed by sonos I installed the sonos pc controller and it still cannot find my sonos product.  I’ve reinstalled twice. Any suggestions?

Please be aware - Amazon have changed the Group settings and “Preferred Speakers” are no more.   Using an Alexa Device Group to get over the BBC dropping TuneIn problem can still work though. Create your Device Group and put your Sonos speaker(s) and the local Alexa device into it.  Ensure the Sonos speaker(s) are set as the “Speakers” for the group.BE SURE TO SCROLL RIGHT DOWN THE SPEAKER LIST to find the “Playback Options”.Chose “Change” and select “Always” Job Done. 

Hey folks,so I got my Sonos Beam hooked up with 2 PlayOne's + 1 Sub. Unfortunately surround sound does not seem to be working. Here is what I've done so far:- Tried my AV-Receiver and a connection over both TosLink + HDMI ARC- Tried my PC's soundcard over TosLink (card is 5.1 enabled)- making sure the source is actually 5.1 (tested netflix / youtube / BlueRay videos)- Sonos S2 App alyways says: PCM Stereo 2.0 I don't get why? Any ideas? Cheers!

I have recently upgraded to the Netgear Nighthawk M60 wifi mesh system. I setup the wifi network in AP mode since my router is a Huwei 5G CPE Pro and doesn’t support modem-only mode. I currently have a Move, Playbar, and 2 Sonos Ones. I reset each of the speakers and re-added them into my system. I am only having a connectivity issue with my Office Sonos One which sits on my desk next to the Nighthawk Satellite. If I unplug the power from my satellite and restart the Sonos app, the One connects every single time. Once I plug the satellite back in, the One will eventually drop from the system. I have submitted a diagnostic report: #1323332556. I have seen several other tickets regarding mesh systems dropping speakers but none of the guidance has resolved my issue.

I have an Alexa routine that turns off all my lights, televisions, plugs etc.. on my way out the door with “Alexa, I’m leaving” voice command.   No other device has an issue but Sonos. I can’t seem to figure out how to simply add a stop music command in a routine. Yes there is a stop music command with my echo speakers but I only use Sonos speakers to play music so that’s useless.   If my music is playing via Sonos speakers I literally have to say “Alexa, stop my music” BEFORE OR AFTER the “Alexa, I’m leaving” voice command.    

Bonjour,Quelqu’un pourrait t-il m’aider?Impossible de jouer une radio ou d'écouter TidalJe ne sais pas comment faire…Merci pour votre retour.Jean-Jacques

Hi all,Just recently my Sonos amp (older model), stopped working. One day I went to use air and it wouldn’t sync with my iPhone. I repaired them and it worked - only for about 5mins and then cut out again. It said that Sonos was unable to connect with iPhone. It happened a few times now. Can anyone tell me why? Is it my amp playing up? A particular setting not working?Thanks!Chris

My Sonos 5 has dropped out of network.  It’s not been moved or router changed.   All 3 other Sonos products still work I’ve tried all the trouble shooting.   It will work on the Ethernet but once unplugged stops not sure what else to do??