Fix & Optimize

HelloI am using Apple Music and I am quite sure that when I use Sonos app to listen to my Apple Music, my play count in Apple Music Data is not updating.That’s really a big problem because then, Apple Music won’t be ever able to give me recommandations based on my listening history.When I go to Apple Music app, the music I listened to shows in the recently played. But if I dig further, using a third app (like Marvis Pro) or a shortcut to show me Apple Music play count, I can see it’s not taken into account.I tried with one song in particular to play it only through Sonos app. During the last 4 days, I played it 10 times. The play count is still 0.Have you made the same observation ? 

Hi - I have a Sonos connect that has worked for years - upon the release of the new app, it’s stopped working. I’ve reset it multiple times, and created a new Sonos network multiple times and re added all the speakers in the house, they are working fine, and are over wifi. The connect is using Ethernet. When adding it to the new network via the new app it said it updated the connect - but it still doesn’t work. Please advise, thank you! 

If I have connected my turntable to a speaker via Bluetooth, can I control the volume using the Sonos app?

Since the new Sonos was rolled out, I can no longer connect to my Sonos system from my Tidal app. It used to work flawless with the old Sonos app. Does anyone know how to fix this?.

I have an existing Sonos Arc connected to TV with Hdmi cable, it working, now both a pair of Sonos Era 100 , want to them as two rear speakers, they are not pairing up as one unique system 

I recently purchased a Sonos Era 100 from Amazon and initially set it up while connected to my VPN, which was set to Russia. I discovered that Spotify isn't compatible with Sonos in Russia, which might be causing my issues. I live in Canada. I've changed my location on the web and reset the speaker, but I still can't connect Spotify directly through the Sonos app or the Spotify app. Currently, the only way I can use Spotify is via AirPlay and Bluetooth. Any advice on fixing this would be greatly appreciated

Well that was a shock, an old alarm that was deleted is back on the app, active and blasting a song through the home. By the time I had figured out what was happening and realised that I couldn't cancel the alarm my only action was to unplug each speaker. Unplugging may have been harsh but at 0415hrs I just needed prompt action. Any suggestions on what I can do to avoid this happening again?

I would like to connect my Roam 2, both at home and at my cottage. Is this possible?

I just got 2 Era 300 speakers and after the initial setup and then adding them as surround speakers, the individual speakers are still seen as disconnected.How can I remove these or will they eventually disappear automatically?Here's a screenshot from the app to illustrate what I refer to with the individual speakers marked in red. 

I have poor hearing in left ear, can i boost using balance

I love my ace headphones, but I was wondering if there was a way to tell the percentage of volume that you are at with the headphone. When I control the volume with the slider switch on the headphones is there someplace where I can see if I am at 80% or 40% volume. it would be nice if You could control the volume on the AC headphones the Sonos voice app like you can with the arc sound bar.

No matter what I do the volume on the Ace is underwhelming.  I just want the ability to turn it up a little louder when listening to movies or music.  This seems to be consistent with any device played through them.    

My Sonos app on the iPhone shows the Move 2 connected, for for some reason the desktop app on mac mini no longer shows it’s connected to the Move 2. So as usual I’m confused.

When the hell do you get the app fixed!!! It keeps crashing, and I can only use the system using Google Assistant. This is suppose to be a premium product, not something from cheap website!Moderator Note: Modified in accordance with the Community Code of Conduct.

When I try to adjust the volume for the entire system on my Sonos app on my Droid phone it won't respond. At first it looks like the volume drops or rises to where I want it but then it goes back to the original spot and I can't figure out how to get it to stay where I want it to. I have the new Sonos app and the latest update and my phone is a pixel 7. This never happened before the new Sonos app so I assume it's a problem with the app. Anyone else have this problem?

Since last update I've started to have problems with the alexa part (never worked much, but ok) I've decided then to remove the assistant from my beam, un-installed the app from the phone. Then I've started all the configuration from scratch. All is OK but I cannot install alexa (ok with the Sonos assistant and with Google)  Is there some way to fix it and install back alexa? 🤔 

When will we get the feature we lost where we could instantly access the eq and sub levels via the volume slider.  That was a huge game changer for instantly changing the sub level and/or eq in which I do often

I have the Sonos app for many years with several music speakers.Since the last update of the Sonos app on Android it's a disaster. There are lots of bugs, the interface is not good. Everyone at home complains ! my children, my wife and me !!He asks me how to go back to the old version?The bugs are for example you select a room and the music goes to another room. We no longer want to have this version.Can you help me change the version, otherwise I will sell my entire system.

using our Play 1 and Beam sound bar in SPAIN… but both purchased in USA. can we purchase a transformer/adapter in SPAIN that would enable us to use these Sonos product in SPAIN? or do we need to purchase new Sonos speakers in SPAIN?

Hi all, I can't connect SoundCloud as a service to Sonos. If I follow steps:1. Open the Sonos app.2. Navigate to the Settings page and select Services & Voice.3. Under Music & Content tap Add a Service.4. Tap SoundCloud, then Add to Sonos.And then it says:5. Follow the on-screen instructions to log into your SoundCloud and start listening.This is where it goes wrong. It asks me to sign in into SoundCloud. It shows a code, I enter it, then it gets stuck, it says (translated from Dutch) 'waiting for authentication' but it doesn't finish the process,even after waiting for minutes. Does anyone know what this issue is? 

Since upgrading internet I’m aunable to connect my speaker, reading info I would like clarification that I need to do a factory reset as play 1 can’t be found

For the last year or so…. I’ve lost the ability to Play certain Podcasts from iHeart & Tunein…This was not an issue before this… and now I get the Popup message for each Podcast as “Unable to Play …...The Connection to iHeart Was Lost”……..No Error messages otherwise. If there are 20 for example Podcasts from the particular show in the que, and I attempt to play the first one, the above failed message cycles through each one until it reaches the top.Old or newly dropped does not seem to matter as to its availability to play.For example “Fly On The Wall” with Dana Carvey is no longer accessible due to this failure.  We know its not being blocked by the source, as anyone can listen to the Podcast through a web browser on the internet with no issue.Several calls to Sonos Help provided no resolution of the issue, other than a assurance it would be sent over to the developers.Other Podcasts suffer from the same issue… its totally random. Interestingly I’ve not found any Music sites with

Hi, I am not sure I am asking the correct question, but please bear with me. I have a large media library which I rip, tag and generally curate using Media Monkey(MM). Before the new App, I could play out of MM, onto my Sonos system, via a UPnP connection. Now, even after the most recent App updates, I cannot see my MM files and the facility to play them on my Sonos speakers has been lost. Fortunately, the relic Desktop Sonos Controller for PC, which seems unaffected by all the other App mayhem, still sees my MM connection and allows me access and use of my Library as before.As I understand it, the Sonos Controller for PC is slated to be replaced by the web version. This seems to be just a proxy for the App, and does not show my MM library either, even when the Desktop does.Is this an issue Sonos can or wishes to resolve, or is it an inevitable consequence of the change in the App architecture? Is my only solution moving to Plex?

What is the timeline on Spotify users being able to see more the 20 playlists in the Spotify Library section on the Sonos iphone app?

I still can’t add my Music Library. Is anyone else still hung out to dry?