Fix & Optimize

So far with the new version of the app, when it playing music to a speaker group from my Victrola stream turntable, the new app shows no information. Before it would show that it was streaming from the turntable. Now it shows “no music / nothing is playing. This wasn’t an issue until this update.  

In response to users' complaints that alarm features are missing from the new APP, it's rumored a new device will possibly be released shortly.  Here's an image of what it may look like.  No other details are presently known. 

this cant be right ? tell me this cant be right 😅

Seriously. Like freaking seriously.  From yesterday, since i’ve updated, i am having ton of issues.  1.) I was unable to remove surrounds and still cannot remove them, even after factory resetting them. I even uninstalled the app, reinstalled it, and still nothing. 2.) TruePlay did not work, but thankfully, the reboot of my phone fixed it. 3.) I bought 2 ERA 300s today, but i am NOT ABLE TO EVEN ADD THEM TO MY SYSTEM. App just simply crashes and thats it. FOR REAL like how can u even release the new app in this state? Did someone even test if basic featurs still work? What the hell am i supposed to do now? I love SONOS, but this is getting under my skin.@Corry P    

I have updated the Sonos app yesterday and now none of my speakers will connect to the app. I’m being told that I have to disable the Sonos Boost and try connecting again. Are others having these sorts of issues?

what on earth have you done to the app! it’s hopeless and I am lost. can’t seem to play what I want where I want and alarms, that I use a lot, still work on current setting but where are they? what a dissster!!!

Did not find it in the update.Can't set any alarm or sleep timer.

New app doesn’t have all the functions working and has removed many much loved features. Give us the old app until you have the new one fixed and customer tested.

let your voice be heard and send an e-mail straight to the SONOS CEO (ceo@sonos.com) to complain about the horrible new SONOS app until this total mess is fixed.

Ich bin neues Mitglied hier und besitze aber mittlerweile einige Komponenten. Von der Play One mit der ich angefangen habe bis hin zur Beam.Alle meine Komponenten manage ich seit Jahren mit der Sonos App. Bislang war ich sehr zufrieden.Jetzt mit der neuen schwarzen App reagiert alles sehr langsam. Mich an neue Dinge zu gewöhnen, ist nicht mein Problem. Meine Bitte geht dahin, daß die Entwickler bitte eine Überarbeitung durchführen, damit die App im neuen, alten Glanz erstrahlt. Danke. Gruss aus Ulm.Joste  Moderator edit:Google Translate- I am a new member here and now own some components. From the Play One that I started with to the Beam.I have been managing all of my components with the Sonos app for years. So far I've been very satisfied.Now with the new black app everything responds very slowly. Getting used to new things is not my problem. My request is that the developers please revise it so that the app shines in its new, old glory. Thanks. Greetings from Ulm.Joste

How can I create 2 or more separate user profiles to separate Sonos speakers on the same network?I mean on a large villa using about 20 Sonos units, can I create separate profiles to avoid user to have access to all speakers?

I bought a Sonos Roam in April 4 at retail BestBuy and I’m still waiting the Sonos Roam

When I ask Alexa to play the radio I hear the response from Alexa but then no sound plays.This is the same for BBC, Virgin radio, anything.

With the new iPhone app:-how does one control MUTE? I cannot find it anywhere. -Where did the charge level go for each unit? It used to show what percentage charged they were but now nothing? Not being able to MUTE is maddening! Anyone know how? Thank you! 

If I press the Hide option on the Home Screen for the Recenlty played, nothing happens and it doesn’t get rid of it.Also if you select to Edit the Home Screen, it tells you to delete or reorder the items on the Home Screen but I can’t see a delete option at all there.The Hide option on my iPad Pro did work and did hide the Recently played.The above 2 things are faults that I haven’t seen mentioned elsewhere. I have many issues with the new apps but that has been discussed in other threads. On the whole, having been a faithful Sonos user since the early days, I’ve lost all confidence in this company and won’t buy any new hardware from them. 

I must say, I’m thoroughly impressed with the innovative approach you’ve taken with your product. It’s not every day that you find a product where the main feature is a decorative piece rather than functional. Who needs music from a music system anyway? The app and the array of unusable features and services are a joy to behold. And let’s not forget this isn't a new norm for SONOS, but how you choose to do business. What SONOS has turned into sparks joy throughout - look how that stock price has performed YTD. Bravo to the company leadership on such a multifaceted masterpiece of a company you lead. Losers. 

I recently got the new Amazon echo hub. It is a small tablet designed to be mounted on the wall and used for smart home control. it has Alexa inside of it, so voice control of Sonos works. But it’s media control capabilities don’t work. This means I can’t control Sonos from the touchscreen. Of course this will work perfectly with an echo speaker. And doing a little bit of research. It looks like Sonos needs to update their skill to add support for some new API’s that will allow Sonos to show up in the active media app on this device as well as the Show devices. 

Prior to the app update of May 7th, I could shuffle all my songs in my own music library and now since the update this functinality is missing. There’s also other bugs and issues and the general layout is not as clean or as easy to use as the older version prior to 7th May. I would like to go back to the old version of the S2 app.

Device setup issues and lack of customer support. Does anyone work on the support team?

Where did they go?? I need to wake up in the morning. What a waste of $ I will need to dig out my old school alarm clock. This was literally a purchase so I could wake up to NPR but I’ll go back to old school terrestrial radio if this isn’t fixed. WTH Sonos??l

Are you tired of playlists and queues?  Hate having to choose what music to play next?  Do you like being able to play only one song at a time?  Hate browsing for your favorite music? Find being able to shuffle your music annoying?  Nostalgic for the days of yore?  Then do we ever have the system for you.

after the last update, yousee music has stopped working, nor does it work in the new web-based controller

Anyone been able to findPlaylists on the new app? Or been able to save a queue to a new playlist?

It is no longer possible to see what volume each speaker is at, when sliding on the “whole group” slider. This was a really nice feature in the old design. Please bring that back.

Sonos, How can you introduce a new app that is missing so many functions/ features and leave us no choice to go back to the privous version. Not only can you no longer set an alarm, you can not access local music servers / libraries. The overview is a mess and absolutely not very user friendly. Who on earth have designed this and thought this will bring anyone value add. 😫As a minimum give us the possibility to run the previous version of the app and enjoy the Sonos and features we had. 🙏🏻