Fix & Optimize

Apologies if this appears as me adding more of the same to this thread, but I feel I that need to as Sonos’ latest app update has ruined something that has been working for me for years. Maybe an increasing number of people posting here will help encourage Sonos to fix the diabolical situation they have created – and quickly.The number of gripes I have with latest update to the app, either on my Samsung phone or Samsung tablet, continues to grow by the day…. So - in no particular order:Most times I open the app I am confronted with the message ‘No Products Found’ and inviting me to go to ‘System Setting’ – even if music is already playing! This greeting may stay on the screen for just a few seconds or indefinitely, but generally seems to be approx. 10seconds. This delay means the app is nowhere near as interactive as it needs to be. It’s quite frustrating.The volume sliders are jerky, indistinct and unresponsive making it very difficult to adjust the volume of devices in individual roo

I have an existing Sonos setup with 4 speakers that is working fine. I had another Sonos One in my closet that I wanted to bring out.   I factory-reset the device, went through 4 attempts to join it to my network (all failed).Worse, the app on my Mac is now all wonked out.  Even resetting it doesn’t work.My controller is on iOS and it is the updated Sonos app.  The other app is on MacOS Monterey.  I rebooted my iPhone, rebooted the Sonos One, no luck.All I did was try to add a Sonos One speaker to an existing setup.  This error condition should not throw everything into disarray like this.I’m a bit frustrated as this is not the only time I’ve experienced trouble like this.  Can anyone shed some light on how I can fix this and/or why this happens? Thanks! 

A quick question,I have a Sonos arc, sub gen 3, and also x2 era speakers used as a cinema surround system.iv noticed when watching the Gladiator film on a 4k Blu-ray Disc the sound format says DCM 5.1. But Iv noticed and compared that the surround sound doesn’t come through the era 300. but when I played the same film  on Netflix on the same player the sound format comes through as Dolby digital plus 5.1. And the surround sound works great. iv tested a few blurays and the surround sound works fine, but I wondered why does the 4k blue ray disc have a different sound format and doesn’t work as good as a bluray or through Netflix???  can anybody help. 

I, like I believe the majority of your user community, feel that Sonos have been making some very bad decisions recently that have resulted in an unacceptable situation for many and a severe erosion of trust in the company. The log (so far) of the ‘top’ bad decisions are:-To proceed with the launch of the new app, despite massive functional regression – and a major issue with alarms discovered on the morning of the launch. Not to withdraw the app and take the time and space to correct/test before a relaunch. To launch an upgrade to the flawed app correcting the alarm issue (or at least part of it), which also required an update to firmware At the AMA fail to apologise for the disruption caused, not answer many of the major concerns in a way that gave reassurance of an understanding of the damage caused, or that the future may be different. All this lead to even more frustration, distrust and angerOn a more positive note, there is now an embryonic timescale for some of the functionality

How do I switch back to previous update….I have Android….

I purchased a Roam Sl and had it sent one day air to take on vacation with me leaving tomorrow and have not been able to get it connected to my other Sonos products so I can get the Bluetooth working. I just spent 45 minutes on the phone with Support and was told they will let their engineering team know. Somehow the PIN does not match the product. I have tried reboots, signing out and in, unistalling and reinstalling the app. I am and IT guy and this has to be the worst rollout and lack of QA testing that I have ever seen! Has anyone else been let down like me?? I do believe I will request a refund and my one day air shipping fee for nothing!  

It wont turn off! It wont stop playing the loudest noise ever out of it. I’m going to throw it in the pool and get a refund this is insane. HOW AM I SUPPOSED TO STOP THIS???

Sonos Alarm Sonos Playlist,and Yousee , Doesnt work...Not posibble to chnge from room to room…….Completely unstable… .. unlogical app construction...THE WORST EVER

The new app is a disaster. Can I have the previous version back please? I used to be able to add tracks to Tidal playlists from Sonos - not any more. I could play anything from any source - not now. It’s a fuck up beyond fuck ups. It looks a mess and I don’t know where anything is any more. Sonos, get this shit fixed or I’m selling the lot.

This is a topic to let SONOS know that users of SONOS speakers would like to access locally store music libraries like we used to just a couple weeks ago. Why would a company chose an option that reduces the capability of their product. If the don’t figure this out soon, I’ll trash my speakers and go back to speakers with wires.

Following app update I can't access radio stations from myTuner and it won't let me add TuneIn. Equipment is unusable apart from fact I have an old iPod which hasn't taken the update. HELP!!!!!!

Line-In function on brand new (purchased 5-10-24) not working. Tried a factory reset, multiple different cables, different audio sources, multiple line-in to usb-c adapters. Nothing has changed. The app shows Disconnected even when the cable is connected. 

Hi, as many here, I have tons of issues with the new app update on iOS.My 2 One SL surrounds were no longer connected in the system after the app update.Tried running the system update, which is not possible as the Ones are not found (code 1005).I tried unplugging, re-plugging, same with router, etc, still can’t be found.I have been unable to remove + add them (only got them removed...). They are connected over wifi, which is of course working fine.I am at a loss and just waiting for an app update again to fix my system and enjoy my 5.1 system. So, did Sonos provide any ETA for fixing this mess?

Horrible. Dégoûtant. Incompétent. La pire mise à jour jamais réalisée. Vous ne faites pas de User Acceptance Test ? Quel manque flagrant de professionnalisme. Je galère pour tout. Les enceintes ne sont plus reconnues, plein de fonctions disparaissent, le système n'est carrément plus reconnu. Les favoris disparaissent, plus moyens de les remettre ou même d'accéder à une radio via l'historique. Total fiasco. Je considère sérieusement à tout jeter et aller voir chez la concurrence tant je suis déçu Moderator Note - Translation by Google:Horrible. Disgusting. Incompetent. Worst update ever. You don't do a User Acceptance Test? What a blatant lack of professionalism. I struggle with everything. The speakers are no longer recognized, many functions disappear, the system is no longer recognized at all. Favorites disappear, no more ways to put them back or even access a radio via the history. Total fiasco. I'm seriously considering throwing everything away and going to the competition because

Suddenly today the sound on my beam gen 2 cuts out whenever i adjust the tv volume. Its really annoying. Is this yet another issue with the new app?

I have three newer Sonos products that have been purchased between a year and a year and a half ago. All three of those products are useless because of the terrible app update that was forced on me. The old school play 5 that I purchased in 2013 still works to this day. Still works. I can still play my music on the Sonos Play 5 that I got in 2013 but I cannot use three newer products less than 2 years old the same way anymore. I miss the old Sonos and I want my money back for this new junk sonos. So anyone that could pop in some Sonos Alternatives here I would appreciate it. Because I know the best way to get the attention of Sonos is to talk about other companies to replace sonos.  

I factory reset my sonos play:1, I connected it again, it seems connected but it doesn’t appear on my sonos app, what’s wrong?

I've a new amp with sonance ceiling and garden speakers. I've got these up and running well. Felt they were lacking a bit of depth so get myself a gen 3 sub to give them a little help.I've followed all the connection and set up steps for the sub and the app recognises it and is telling me its not assigned. When I try to add it to 'family room' which currently only has the amp and sonance speakers assigned to it, it fails to add it. I've reset the sub a couple of times but no luck yet. I've read it can be too far from the amp so I've moved them right next to each other but still no joy.I was very excited to get this set up but feeling real frustrated right now!Any suggestions?

I have so many issues I hardly know where to begin. This is across multiple Android phones: Pixel, Oppo & Samsung. I subscribe to Amazon, Apple & YouTube Music. I have a Sonos Era 300 speaker pair.Amazon doesn't play anything at all, it's totally busted. Nothing works. Both Amazon and Apple won't launch any music started from search results. Only YouTube Music still works across the app. The app is super slow to respond, I'm waiting up to 15 seconds for a song to start! Before that was 2 or 3 seconds at most. Selecting songs to play from a playlist only ever starts the first song in the list, not the song I selected. Search results are a total mess, there's no organisation whatsoever. If I search for an album, I get a random bunch of songs and releases by that artist. I have to carefully scroll through up to 50-100 unlabelled releases - no distinction between albums and singles - to find what I'm looking for! Can't access album info from tracks and can't access EQ settings from

Right so since the new app had an update last night now my Sonos 5’s nor my two subs are working. so my home theatre now doesn’t work at all apart from the beam.before this stupid update that was working ok only had an issue with the sub mini in an other room now the hole Sonos system has failed to work WHAT THE HELL ARE YOU DOING SONOS  

After having played around with play.sonos.comTried it on ,macos ubuntu iOS, on iPad, 17.4.1, 15.8.2 - via safari/firefox -  functional iPad 12.5.7 - via safari/firefox loads, not functional I am left with the impression that going forward;the new app has the same functionality as play.sonos.com  the app is effectively a wrapper, for the web service (API) the app is therefore limited by the lack of functionality currently available in the new web service (API)We as users are being separated from our Sonos devicescurrently we connect to the Sonos device directly on our local LAN - via the app, the player/device has it’s own operating system - you can also access it either via it’s own http server or as a DLNA/UPnP media device. You can access your device on port 1400 (see https://bsteiner.info/articles/hidden-sonos-interface)Going forward, we will access our devices via a SONOS API,access to the LOCAL device via an EXTERNAL server (SONOS corporate) We will connect to play.SONOS.com (ex

I have had my sonos s2 app updated on my android phone and tablet.  It now does not find my system.  The s1 app does, but I would need to downgrade the devices.  I am on the correct network. Any ideas?  My speakers are 10+ years old but not had problems before.  It works off my wife's apple device.

When I have the Sonos amp, two paired Sonos 1s and Roam switched on, although the app recognises the presence of Roam it will not allow me to play music on it. It directs music to the amp and 1s OK but for some reason not roam. In order to play music on roam I need to switch off both the Sonos Amp and also the Sonos paired 1s. Bizarre. I am becoming to seriously hate this new app whereas I loved the old one,

Just seen a new update for the Sonos app.  Updated my device, and seen that alarms are back on it!! now for all the other stuff they removed………

I cant edit the queue in the playlist im hearing  Theres no true play now in any of my products  Era 300 , 2 move 1 ,  2 roam.