I am using this very Sonos Community to try to drill down information about TruePlay, Equalization and the app here on a web-browser
I run a search--like I would do on hundreds of community bulletin boards but this bulletin board doesn’t let me organize by most recent or oldest to newest etc.?
The experience as an enduser in the app or as a community member would be enhanced by having basic UI stuff covered--basic functionality.
The search feature is just one of the ways this forum software completely fails. There are many more, but the search is number one on my list. It's more than useless, using Google with a domain name works better. It's been complained about for years, with no apparent improvements.
Given the challenges of the current app, past app---one might think- “A ha. let’s take a look at ourselves (our message board)--how we organize, how we foster ease of use--let all things Sonos reflect a very helpful user experience .” but then we have this community forum where the most basic feature (a search window that is sortable) is a gross oversight or someone’s idea to exclude it. It doesn’t breed faith and somewhere it’s the same set of minds that are just not seeing the trees through the forest.
Given the challenges of the current app, past app---one might think- “A ha. let’s take a look at ourselves (our message board)--how we organize, how we foster ease of use--let all things Sonos reflect a very helpful user experience .” but then we have this community forum where the most basic feature (a search window that is sortable) is a gross oversight or someone’s idea to exclude it. It doesn’t breed faith and somewhere it’s the same set of minds that are just not seeing the trees through the forest.
It’s actually out of Sonos’ hands. The company they contracted to host the forum is terrible. Bad decision on Sonos’ part to hire them in the first place (they were sufficiently warned) but they aren’t able to fix it unless the host wants to, and obviously they don’t want to.
Fussing to Sonos Support might make a difference someday.
I use a dedicated search engine that offers advanced options for the search and returning results.
W/ regard to the forum host (whatever business this resides on) businesses change those things all the time for these very reasons----user experience, user interface, usability. I’ve been on badminton forums, bicycle forums, old car forums that have a granular search function --for a product that is a piece of tech--phew--missing the ability to tweak things once again.
W/ regard to the work around---yes just using an external search engine and pointing it to here, with an organize chronologically option does the trick--but Sonos --land of needing work arounds is a poor theme.
hope big brother is looking down on this---”this call is being recorded”
Seriously upset about all the lipstick on this pig of a product. Thousands of dollars sonos, do you find this amusing? Putting out this garbage and then complaining about how bad you have it? come on man. I can always tell a * company when the customer service is a robot app that sends you to an endless circle of stupid questions and can I have your email address and can you login to leave a comment and no you can’t dislike anything all you can do is like stuff. * company. I got an idea how about you send me a message when you get this * fixed and then maybe I’ll try it and see if I didn’t waste all my money for the last 10 years. Trust me I won’t be holding my breath. Doubt that message will ever come. You got my email if you need to get a hold of me or sell my information or shut down my system so I can’t operate my own speakers anymore. Good job, Sonos.
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
W/ regard to the forum host (whatever business this resides on) businesses change those things all the time for these very reasons----user experience, user interface, usability. I’ve been on badminton forums, bicycle forums, old car forums that have a granular search function --for a product that is a piece of tech--phew--missing the ability to tweak things once again.
W/ regard to the work around---yes just using an external search engine and pointing it to here, with an organize chronologically option does the trick--but Sonos --land of needing work arounds is a poor theme.
hope big brother is looking down on this---”this call is being recorded”
You are preaching to the choir. I’ve been screaming from the rooftops about the useless search facility for years, to both Sonos moderators and InSided (or Gainsight, or whatever name they are calling themselves this week). The only response I get from Sonos mods is “they are looking into it” and the response I get from Gainsight is no response at all. They are by far the absolute worst forum software I’ve ever used. Search is worse than useless, they can’t stop Spam to save their lives, formatting is touch-and-go, and they appear to test in production, causing features that were once there to suddenly stop working, or disappear entirely.
Sorry, I just woke up and I’m pissed
At least pick a thread that is on topic. This one is about the forum software, not the Sonos software.
I’m not saying the forum software is bad, but if it was a person it should bum a dime and call the FBI.
If you are old enough to get that one...
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