Hello,
For the amount of money I have spent on Sonos, they have to pivot to the original companies prurpose. I could have purchased a Hi-Fi amp, and beautifully crafted speakers for the same cost. SONOSs' app update has failed and left owners with brick devices and in the lurch once again. The google disconect with GEN 1 speakers and app update making speakers useless, and within 2 years of purchase is also unforgivable. l keep my suround (Play Bar, Sub, 2x Play One, and a Play 3. I sold a couple of Play 5s. I am NOT going to buy any new product, when every update makes devices useless. You can spend $5,000 much better on high quality wired equipment that you control.
For this amount of money you can get some serious hardware and never have to deal with an app, or a poor update ever.
The constant cancellation of threads and conversations in this community space is also telling. Stop deleting the threads & stopping those who are having conversations about the value of your product & that disagree with your end goal " to sell more products and gain market share" from speaking. No solutions have been offered. Not for those with gen 1 products. A discount is not enough. Now that your app has failed twice, if you promised it wouldn't happen again. Does anyone have that original email?