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Spotify never working well for various reasons

  • December 29, 2020
  • 2 replies
  • 86 views
M
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Hi,

 

I'm sorry to bother community but there is no way to get direct feedback from Sonos on a given issue.

I'm using Spotify and it never works on Sonos system more than few hours (or days when I'm lucky).

 

I have 1 beam + surround play:1, 1 Play:3, 2 Play:1. My router is an Asus rt-ac68u with PPPOE connection from ISP (down 300M, up 50M). All Sonos products have been set with fixed IP on the Asus. Asus WiFi channel is 3 while I've tried all channels on Sonos (1,6,11. Currently it's 6). The Beam is wired with a brand new Cat7 cable. On the Asus I can connect to Spotify through my OnePlus (WiFi) or my Windows 10 (wired, cat7 cable) without any lag or issue.

 

Every time I want to use Spotify I have either “Spotify lost connection" or “cannot connect to Spotify" or “buffer is insufficient", in short it's never working smoothly . I already tried most of the given solutions given, I can't believe that it is not working while my connection is very good and my network clean.

 

Please help me. Diagnostic1311873851

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    2 replies

    ratty
    • ratty
    • 31402 replies
    • December 29, 2020
    Matmat wrote:

    Asus WiFi channel is 3 while I've tried all channels on Sonos (1,6,11. Currently it's 6).

    Therein could be your problem. Channel 3 overlaps badly with channel 6, injecting interference into both. Only use ch 1, 6 or 11 -- with a 20MHz channel width. These are the (nominally) non-overlapping channel choices in the 2.4GHz band.

    M
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    • Matmat
    • Author
    • Contributor II
    • 7 replies
    • December 29, 2020
    ratty wrote:
    Matmat wrote:

    Asus WiFi channel is 3 while I've tried all channels on Sonos (1,6,11. Currently it's 6).

    Therein could be your problem. Channel 3 overlaps badly with channel 6, injecting interference into both. Only use ch 1, 6 or 11 -- with a 20MHz channel width. These are the (nominally) non-overlapping channel choices in the 2.4GHz band.


    Thank you for the advice Ratty. That didn't change the situation at all, only one song ok and then issues again.

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