Prodigy III

Workaround(ish): Android App Crashing with Firmware v16.3

Forum|Forum|2 years ago
July 17, 2024
99 replies
6394 views

Those Android users unfortunate enough to have installed the v16.3 firmware released on 17 July may have encountered a nasty bug that crashes the app over and over. Thanks to an intrepid detective on Reddit, we’ve narrowed down the bug and identified a weak workaround.

The bug causing the crash seems to be triggered by local library music. And the local library music does not need to playing, it simply needs to be in the queue of the currently selected Sonos device.

So if you are encountering this bug and your Android app is stuck crashing ...

Using a functioning controller* clear the queuesⵜ on all Sonos devices
Start Android app, everything works!
Play streaming source, everything works!
Play local library music, BOOM CRASH BOOM

… hence “weak workaround” as local library music in your queue will continue to crash the app.

* Desktop app and Web app work particularly well
ⵜ or replace the queues with streaming music

Side note: this bug is not limited to Samsung devices, tho’ it may not impact all Android devices. Samsung devices happen to display the Android OS error message shown below, while other Android devices opt to log the error without a pop-up.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Pinned Reply By MiniMe

Pro-Tip: briefly unpower the speaker(s) that have the track from the LAN library in their playlist. When a speaker reboots it forgets its playlist. Like this you can also recover from the Android app crashing if you don't have another working controller.

Show previous replies

K

kallagh

Trending Lyricist I

Good Lord how friggin horrible are the Sonos devs? They systematically break everything about local libraries, you know, the only real reason people would bother getting high performance speakers. I could have my intern program their whole system for them in a day or two. Are they hiring 6th graders? I think the 7th graders might be able to pull it off better.

Hey, don’t blame the poor devs, they’re just bashing out code. Blame their managers, and their managers. You know, the one who won’t pay coders to fix existing problems, only to create new features.

Profit motive trumps quality of life - it’s a familiar story!

F

FreddieFingers5

Lyricist II

Thanks for your message - saved me loads of time. I cannot believe that they release this POS for consumption to the public. Sonos is a shambles if I could leave I would but they know that...

This wasn't negligence on the part of Sonos. It was intentional. They want you to stream, not use your own music. This is their way of forcing users who otherwise wouldn't stream to try streaming music.

K

kallagh

Trending Lyricist I

We local library users may not be a priority for SONOS but at the very least I am heartened by the vocal resistance to this tendency in these forums.

Thanks for your message - saved me loads of time. I cannot believe that they release this POS for consumption to the public. Sonos is a shambles if I could leave I would but they know that...

This wasn't negligence on the part of Sonos. It was intentional. They want you to stream, not use your own music. This is their way of forcing users who otherwise wouldn't stream to try streaming music.

R

Rhonny

Prodigy III

Thanks for your message - saved me loads of time. I cannot believe that they release this POS for consumption to the public. Sonos is a shambles if I could leave I would but they know that...

This wasn't negligence on the part of Sonos. It was intentional. They want you to stream, not use your own music. This is their way of forcing users who otherwise wouldn't stream to try streaming music.

And your source?

R

Rhonny

Prodigy III

We local library users may not be a priority for SONOS but at the very least I am heartened by the vocal resistance to this tendency in these forums.

Before the conspiracy gets out of hand.. there is an app update tomorrow which includes addressing music library issues.

F

FreddieFingers5

Lyricist II

Thanks for your message - saved me loads of time. I cannot believe that they release this POS for consumption to the public. Sonos is a shambles if I could leave I would but they know that...

This wasn't negligence on the part of Sonos. It was intentional. They want you to stream, not use your own music. This is their way of forcing users who otherwise wouldn't stream to try streaming music.

And your source?

Common sense. Their long game is a subscription model, with the sale of its hardware an ancillary business.

R

Rhonny

Prodigy III

Thanks for your message - saved me loads of time. I cannot believe that they release this POS for consumption to the public. Sonos is a shambles if I could leave I would but they know that...

This wasn't negligence on the part of Sonos. It was intentional. They want you to stream, not use your own music. This is their way of forcing users who otherwise wouldn't stream to try streaming music.

And your source?

Common sense. Their long game is a subscription model, with the sale of its hardware an ancillary business.

Ah okay. Just wanted to check…

S

Stusurrey

Trending Lyricist I

Sonos software is so bad and in particular using local libraries (I ended up buying a NAS drive when the last ‘improvement’ removed the ability to stream my library from my phone. I own a lot of music and wanted quality speakers. Why is it the F***wits at Sonos don’t get that this is a common situation? I badly regret investing in Sonos, now I cant afford to replace them all with speakers that have software that actually works. What is the legal situation whereby these cowboy criminals sell you expensive hardware then through design or complete incompetence remove your ability to use them. My Sonos speakers are not fit for purpose. I should be entitled to a refund. Why is there not a class action against Sonos for rendering their product useless. All they are interested in is Ad banners to sell you more product and streaming services. Best advice to everyone is get rid of this shit product and never buy Sonos again. Make sure you tell everyone on social media what this company is like.

F

FreddieFingers5

Lyricist II

Thanks for your message - saved me loads of time. I cannot believe that they release this POS for consumption to the public. Sonos is a shambles if I could leave I would but they know that...

This wasn't negligence on the part of Sonos. It was intentional. They want you to stream, not use your own music. This is their way of forcing users who otherwise wouldn't stream to try streaming music.

And your source?

I wasn't saying they weren't ever going to fix it. They simply wanted more users to try streaming. They'll fix it and analyze the data to see if more users contrinue streaming. If the data suggests an increase in streaming, they'll temporarily disable use of our libraries again with a future software update. This will continue until they have enough critical mass of streamers to charge a monthly subscription. Then they'll permanently disable use of your own music on Sonos devices. This isn't a conspiracy. It's what everything is nowadays - a quest to squeeze as much profit out of consumers as possible.

S

sazetts

Contributor I

Clearing the local library queue worked for me. The functionality and features for connected drives seems to have been a low priority in the development of the new app.

Show more replies

Sign up

Login to the community