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press250
press250
Prodigy III
July 17, 2024

Workaround(ish): Android App Crashing with Firmware v16.3

  • July 17, 2024
  • 99 replies
  • 6395 views

Those Android users unfortunate enough to have installed the v16.3 firmware released on 17 July may have encountered a nasty bug that crashes the app over and over. Thanks to an intrepid detective on Reddit, we’ve narrowed down the bug and identified a weak workaround.

The bug causing the crash seems to be triggered by local library music. And the local library music does not need to playing, it simply needs to be in the queue of the currently selected Sonos device.

So if you are encountering this bug and your Android app is stuck crashing ...

  • Using a functioning controller* clear the queuesⵜ on all Sonos devices
  • Start Android app, everything works!
  • Play streaming source, everything works!
  • Play local library music, BOOM CRASH BOOM

… hence “weak workaround” as local library music in your queue will continue to crash the app.

* Desktop app and Web app work particularly well
ⵜ or replace the queues with streaming music

Side note: this bug is not limited to Samsung devices, tho’ it may not impact all Android devices. Samsung devices happen to display the Android OS error message shown below, while other Android devices opt to log the error without a pop-up.

 

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    Pinned Reply By MiniMe

    Pro-Tip: briefly unpower the speaker(s) that have the track from the LAN library in their playlist. When a speaker reboots it forgets its playlist. Like this you can also recover from the Android app crashing if you don't have another working controller.

    99 replies

    Show previous replies
    mrmegadeth
    Trending Lyricist I
    July 22, 2024

    Woo. Hoo. Today’s version 80.05.06 of the Android app no longer crashes playing local library music.

    Working for me - including the search.

    Now if only the thumbnails would show up again….

    MusicEvokesEmotion
    Enthusiast I
    July 22, 2024

    FYI - They released an update to the app (at least I can confirm for Android) that fixes the app crashing at load/startup.  It’s finally working for me again, and I can get to my library.  None of the issues from my original post (below) have been resolved, but at least the thing freaking works again. 

     

     

      Iamel
      Contributor I
      July 22, 2024

      No crashes when playing library: +1

      Unable to add to end of queue: -1

      “Something went wrong” when restoring app from background: -1

      Indexing compilation albums screwed: -1

      So one small step forward (which seems more like a little step backwards)

        robin19
        robin19
        Contributor I
        July 22, 2024

        Woo. Hoo. Today’s version 80.05.06 of the Android app no longer crashes playing local library music.

        Yes, it seems to have fixed those specific issues, as well as adding some local library functionality (though not local album art). Can confirm it's possible to (a) play music from a local library without the app crashing, and (b) open the app if a device has a queue with music from a local library without the app crashing on launch.

         

        Received an invite to a Sonos customer satisfaction survey today. Can't recall ever giving so many zero-out-of-ten responses to such a survey from any business before.

          MusicEvokesEmotion
          Enthusiast I
          July 22, 2024

          No crashes when playing library: +1

          Unable to add to end of queue: -1

          “Something went wrong” when restoring app from background: -1

          Indexing compilation albums screwed: -1

          So one small step forward (which seems more like a little step backwards)

          Agreed.  They took so many steps backward, and are barely starting to move forward.  Kinda sad when we’re all “excited” just to have a semi-functioning app again. 

            B33Jay
            Enthusiast II
            July 22, 2024

            Update 80.05.xx

            Cannot queue albums of songs from music services (Amazon) on either iphone of android now!

             

              Moondoors
              Lyricist I
              July 25, 2024

              Here is another work around that will allow you play your library on your Android device:
               

              Use the web app
              https://play.sonos.com/

              It seems to run faster than the android app.

              HTH

               

               

              Thank you the web app is much much faster than the Android or iOs app, which is just insane! One tiny problem I have to switch to the desktop view as "screen size is unsupported" . All this would be hilarious if I had not invested sooo much money in my Sonos system.

              PowderyEffigy
              Lyricist I
              July 27, 2024

              Wow, glad I didn't spend a bunch of money on a system that would be completely broken for my use case in 6 months. ☹️

                tom5333
                Lyricist I
                September 30, 2024

                both zero QC and zero UAT. In order to get the previous functionality, I downloaded the outdated Android app to my phone, and it has been functional ever since the garbage upgrade. I recently tried for hours to get my computer library to load before I eventually got it to function. I was compelled to update to the latest Android app version, which cannot handle playing from my library, not even a week later. simply crashing repeatedly. And sure, even though I disabled the Android Play Store's automatic updates, this still occurred. 
                 

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