Won't Update Music Library, Part 2

I don’t mean to sound jerky but I have posted several times that it will NOT accept that address.

(But it does know enough that if I try to add a subdirectory that the higher directory is already added, and won’t allow it. (“The folder you are trying to add is a subset of an existing shared folder”).

And, it all worked correctly once, several Sonos updates ago. I know what it is supposed to look like and do.

Ah okay, well I’m just trying to help. I’m sorry if some of the things mentioned are obvious to you. I’m not aware of your knowledge/skills with the library setup. Anyhow I hope you get it sorted.

I’m saying I know what the result is supposed to be - but nothing I attempt gets there.

New wrinkle.

It mapped the “drive” and not the “folder” (\\rjbmusic\g\” but not “\rjbmusic\g\seamusic\”) on Saturday.

I added a folder to the volume on Sunday to test the automatic overnight update - it did not update.

I tried to manually update - it reverted to the original “no longer available” message.

I removed and tried to re-add - from a Windows and from an iOS device - and neither worked.

So back to square one.

Can you perhaps post a screenshot of the folders on the ‘root’ of the USB drive and perhaps another one that shows what folder-structure your chosen music folder is using?

In my own case, the TRACKS are inside the ALBUM folder, which is inside the ARTIST folder, which is in the MUSIC folder… so I just point Sonos path to the MUSIC folder only.. \\NAS\Music … the library held in that music folder only is then indexed and every ARTST/ALBUM/TRACK in that folder only is included in the library - so you just need to locate or create your Music folder on your drive and put your library inside that folder and point to its path.. example \\rjbmusic\g\MUSIC …. (just as an example)

But check your storage drive to see where you have actually put your own music library. 

I have rebooted the router several times. I have physically removed the drive, run a scan/repair, and remapped it.

This is so upsetting. And somehow this thread has been marked “answered”!?!

I don’t know if these are the screenshots you want, but they’re all “fresh” (i.e., tonight).

https://bit.ly/SonosMusicLibraryFailures

And trying to map to the IP vs. sharename is no better:

Why does the My Music folder have the Shield on?

This indicates a permission where Admin access is required. (just saying this as a comment, haven't read the thread or know where you're accessing the data from).

In the last box, I can't imagine a path to the router/gateway with a drive letter could work.

As I read through this I’m confused with respect to upper/lower case required.  Windows doesn’t care much about case, but NAS drives usually do care.

Have you used the “Browse” button in the Sonos controller to fetch the path name? If you use a phone/pad SONOS controller do you see the same path names (paying attention to upper/lower case) as you see using the Windows SONOS controller?